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Windows Forum / Outlook Express / OE 5.x / June 2004

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Sent mail sends but stays in outbox !!

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Sean UK - 31 May 2004 12:14 GMT
Hi. When I send any mail it goes ok but gets stuck in my
outbox and does not transfer to the sent items folder. If
I send a new e-mail that goes ok but then adds to the
items in mt outbox so everytime i send and recieve mail
it resends the items that are stuck in my outbox. Any
ideas?
Running Windows XP Home, Outlook express, through
Firewall and using Norton Antivirus.

Thanks,

Sean
Michael Santovec - 01 Jun 2004 01:34 GMT
Most likely you have either a corrupted Outbox folder or a corrupted Sent Items folder.

- Close Outlook Express.
- OE5+: Locate the file outbox.dbx in the mail directory and delete it.  You can use
Start, Find (or Search), Files or Folders, outbox.dbx to find it.  On Win2000 you need
enable the display of Hidden or System files in the folder options and XP you need to use
the advanced options to find Hidden or System files.  (You can also determine the location
by looking in OE at Tools, Options, Maintenance, Store Folder.)
- Open Outlook Express again.  It will create a new empty Outbox.

If you still have a problem,  Sent Items may be corrupted.
- Close Outlook Express
- Rename the file Sent Items.dbx to Sentold.dbx  You can use Start, Find (or Search),
Files or Folders, "Sent Items.dbx" to find it.   On Win2000 you need enable the display of
Hidden or System files in the folder options and XP you need to use the advanced options
to find Hidden or System files.  (You can also determine the location by looking in OE at
Tools, Options, Maintenance, Store Folder.)
- Open Outlook Express again.
- It will create a new empty Sent Items.
- The following program may be able to recover some of the messages from the Sentold.dbx
file.
 DBXtract - http://www.oehelp.com/DBXtract/Default.aspx
 With a very large DBX file, this can take hours or days.
- You can then open OE and select the Sent Items and drag the recovered EML files back
into it.

Signature

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

> Hi. When I send any mail it goes ok but gets stuck in my
> outbox and does not transfer to the sent items folder. If
[quoted text clipped - 8 lines]
>
> Sean
anonymous@discussions.microsoft.com - 01 Jun 2004 21:38 GMT
Hi.
I will give this a try. Thanks.  Sean

>-----Original Message-----
>Most likely you have either a corrupted Outbox folder or a corrupted Sent Items folder.
[quoted text clipped - 12 lines]
>Files or Folders, "Sent Items.dbx" to find it.   On Win2000 you need enable the display of
>Hidden or System files in the folder options and XP you
need to use the advanced options
>to find Hidden or System files.  (You can also determine
the location by looking in OE at
>Tools, Options, Maintenance, Store Folder.)
>- Open Outlook Express again.
[quoted text clipped - 20 lines]
>
>.
Geane - 17 Jun 2004 23:19 GMT
Hello,

I am writing from Brazil. I am having the same problem. If
I click X (exclusion) a copy of the e-mails goes to the
trash but the e-mails remain stuck in the outbox and every
time I start Outlook, it starts sending them again!!! When
they come to the end of the sending proccess, an ! appears
without any error message! It started so suddenly and I
have 19 e-mails in the outbox and really do not know if
all the people had received them all the times I started
Outlook. This would quite boring to those people receiving
the same message six, seven, eight times!!!
Thanks for posting the helping message. I'll try it right
now.
Geane

>-----Original Message-----
>Hi.
[quoted text clipped - 65 lines]
>>
>.
Frank Saunders, MS-MVP IE/OE - 18 Jun 2004 02:29 GMT
> Hello,
>
[quoted text clipped - 11 lines]
> now.
> Geane

The Outbox is probably corrupt.
Go to Tools | Options | Maintenance and see where OE is storing its files.
Close OE.
Go there with Windows Explorer and delete Outbox.dbx.  With Win2K and WinXP
it will be a hidden file.
OE will create a new one when you reopen it.

If you think the Outbox may have messages you want to recover, instead of
deleting it, move, not copy, it to an empty Windows folder and then use
DBXtract to recover the messages.
DBXtract (free): http://www.oehelp.com/DBXtract/

Signature

Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup.  Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

melaniefw - 18 Jun 2004 03:56 GMT
> Most likely you have either a corrupted Outbox folder or a corrupted Sent Items folder.
>
[quoted text clipped - 34 lines]
> >
> > Sean
vegbaby - 18 Jun 2004 04:04 GMT
Michael,

I have this exact same problem with Outlook (not Express), but when searching for the outbox.dbx file, the only one found is for Outlook Express. Are there different instructions for fixing this problem in Outlook?

Thanks in advance!

Melanie

> Most likely you have either a corrupted Outbox folder or a corrupted Sent Items folder.
>
[quoted text clipped - 34 lines]
> >
> > Sean
Jim Pickering - 18 Jun 2004 04:21 GMT
For problems with Outlook, try one of these newsgroups:

news://msnews.microsoft.com/microsoft.public.outlook
news://msnews.microsoft.com/microsoft.public.outlook.Calendaring
news://msnews.microsoft.com/microsoft.public.outlook.configuration
news://msnews.microsoft.com/microsoft.public.outlook.Contacts
news://msnews.microsoft.com/microsoft.public.outlook.Fax
news://msnews.microsoft.com/microsoft.public.outlook.General
news://msnews.microsoft.com/microsoft.public.outlook.installation
news://msnews.microsoft.com/microsoft.public.outlook.interop
news://msnews.microsoft.com/microsoft.public.outlook.printing
news://msnews.microsoft.com/microsoft.public.outlook.Program_AddIns
news://msnews.microsoft.com/microsoft.public.outlook.program_forms
news://msnews.microsoft.com/microsoft.public.outlook.Program_VBA
news://msnews.microsoft.com/microsoft.public.outlook.ThirdPartyUtil

Or visit www.slipstick.com for answers to many of the questions about using
Outlook.
Signature

Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.

> Michael,
>
[quoted text clipped - 56 lines]
>> >
>> > Sean
vegbaby - 18 Jun 2004 04:53 GMT
Hey, I figured it out by reading one of the replies below. The problem was a little different than mine, but it gave me an idea. It said the sent box might be too full, and it was. That fixed my problem! Thanks, Jim~

Melanie

> For problems with Outlook, try one of these newsgroups:
>
[quoted text clipped - 74 lines]
> >> >
> >> > Sean
Jim Pickering - 18 Jun 2004 17:45 GMT
Glad to hear it's fixed.  Thanks for the feedback.
Signature

Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.

> Hey, I figured it out by reading one of the replies below. The problem was
> a little different than mine, but it gave me an idea. It said the sent box
[quoted text clipped - 89 lines]
>> >> >
>> >> > Sean
 
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