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Windows Forum / Outlook Express / OE 5.x / November 2004

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Outlook Setup Problems!

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MandaL - 24 Nov 2004 21:47 GMT
I recently tried setting up 2 identities in outlook express. The first one
was setup fine. The other however, has been a nightmare!! I set it up the
EXACT same way i set the first one up. When i tried to send it an email, the
email was returned saying the address had caused fatal errors. Then i tried
to switch identities and a window popped up asking me to enter the password.
I enetered the password the EXACT same way i assigned it through set up and
it will not take. If there is anyone that can...PLEASE HELP. I even tried to
start from scratch but i got an error msg that said that identity already
exists!!
DGuess - 25 Nov 2004 00:31 GMT
Password problems:

Save Password Check Box Is Unavailable

http://support.microsoft.com/support/kb/articles/q137/3/61.asp

Damaged Password List File Does Not Save Passwords

http://support.microsoft.com/support/kb/articles/q135/1/97.asp

Dial-Up Networking Password Is Not Saved

http://support.microsoft.com/support/kb/articles/q148/9/25.asp

Ron Badour's page.

http://badour.freewebsites.com/html/dun.html

OE:

Outlook Express Does Not Save the Mail Server Logon Password

http://support.microsoft.com/?kbid=216382

Cannot Save E-Mail Account Password in Outlook Express 5

http://support.microsoft.com/support/kb/articles/Q228/7/13.ASP

Your Password Is Not Retained in Windows 2000 or XP

http://support.microsoft.com/?kbid=264672

http://www.dougknox.com/xp/tips/xp_oe_passwords.htm

Outlook Express Does Not Save the Mail Server Logon Password

http://support.microsoft.com/support/kb/articles/Q216/3/82.ASP

Cannot Save E-Mail Account Password in Outlook Express 5

http://support.microsoft.com/support/kb/articles/Q228/7/13.ASP

Your Password Is Not Retained in Windows 2000 or XP

http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q264672

Outlook Express keeps prompting for your password

http://www.dougknox.com/xp/tips/xp_oe_passwords.htm

Save Password Check Box Is Unavailable

http://support.microsoft.com/?kbid=137361

Damaged Password List File Does Not Save Passwords

http://support.microsoft.com/?kbid=135197

Outlook Express Does Not Save the Mail Server Logon Password (Win98, NT,

2000)

http://support.microsoft.com/?kbid=216382

Cannot Save E-Mail Account Password in Outlook Express 5

http://support.microsoft.com/?kbid=228713

OL2000: (IMO) Save Password Setting Not Saved

http://support.microsoft.com/?kbid=235864

OL2000: (IMO) Your Password Is Not Retained in Windows 2000 or Windows XP

http://support.microsoft.com/?kbid=259416

Your Password Is Not Retained in Windows 2000 or XP

http://support.microsoft.com/?kbid=264672

http://www.dougknox.com/xp/tips/xp_oe_passwords.htm

OE Tools>Options>Maintenance>Troubleshooting>uncheck all.  Also disable

Norton Crashguard if installed.

When using sysprep.exe, passwords cannot be saved

http://support.microsoft.com/?kbid=815229

Outlook Express Does Not Save the Mail Server Logon Password

http://support.microsoft.com/support/kb/articles/Q216/3/82.ASP

Cannot Save E-Mail Account Password in Outlook Express 5

http://support.microsoft.com/support/kb/articles/Q228/7/13.ASP

Your Password Is Not Retained in Windows 2000 or XP

http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q264672

Outlook Express keeps prompting for your password

http://www.dougknox.com/xp/tips/xp_oe_passwords.htm

Save Password Check Box Is Unavailable

http://support.microsoft.com/?kbid=137361

Damaged Password List File Does Not Save Passwords

http://support.microsoft.com/?kbid=135197

>I recently tried setting up 2 identities in outlook express. The first one
> was setup fine. The other however, has been a nightmare!! I set it up the
[quoted text clipped - 10 lines]
> start from scratch but i got an error msg that said that identity already
> exists!!
Michael Santovec - 25 Nov 2004 19:17 GMT
Did you set up the second e-mail address on your ISP?  The returned mail says that there
was a problem delivering the message to the mail server.  This is before Outlook Express
gets involved downloading the message.

When a message is undeliverable, it is returned (bounced) to the sender (assuming there is
a correct From address) with an explanation as to why it was undeliverable.  There is no
standard format.  It usually says something about a "fatal" error.  After that are several
more lines with the real error message.

Some common errors (the wording may vary):
- unknown host, unknown domain, too many hops - The part of the To e-mail address after
the "@" is wrong (there is no such ISP) is the most common cause, but on rare occasions
there is a temporary Internet problem.  This can also be caused by using the recipient's
POP3 server name (e.g. @pop.xxx.com) rather than the correct ISP address (e.g. @xxx.com).
- unknown user, unknown account - The part of the To e-mail address before the "@" is
wrong.  This can also be caused by an extraneous character such a space, comma or
semicolon, in the To address.  Another possibility is that the part after the "@" is for
the wrong service.  For example: @prodigy.com is the older Prodigy Classic service, while
@prodigy.net is the newer Prodigy Internet service;  @msn.com is MSN (The Microsoft
Network) service, while @microsoft.com is for Microsoft employees.
- inactive or dormant account - that address used to be valid, but is now closed
- mailbox full, over quota - the recipient's server mail box has reached its limit
(typically 5 to 10 MB - varies by ISP), or would exceed its limit with this message.  The
recipient needs to download the current messages and make sure that they are not leaving
messages on the server (a mail program option)
- access denied, message rejected - messages from the sender or the sender's ISP are
being blocked by the recipient or the recipient's ISP.  This is usually due to previous
spamming by the sender or others at the sender's ISP.  Some ISPs also block messages if
the From address on the message is phony.  This can also be caused by using the
recipient's POP3 server name (e.g. @pop.xxx.com) rather than the correct ISP address (e.g.
@xxx.com).
- cannot relay - the sender tried to send the message via an ISP's SMTP mail server other
than the ISP they are currently dialed into (an incorrect setting in the mail program).
Another possibility is that there is an error in the To e-mail address, such as an extra
"@".
- message undelivered after xx hours or xx days - this is usually a temporary error, and
the message will eventually go through without resending.  The problem may be at the
sender's or recipient's ISP or some part of the Internet in between

Signature

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

>I recently tried setting up 2 identities in outlook express. The first one
> was setup fine. The other however, has been a nightmare!! I set it up the
[quoted text clipped - 5 lines]
> start from scratch but i got an error msg that said that identity already
> exists!!
 
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