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Windows Forum / Outlook Express / OE 5.x / January 2005

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Sheri - 12 Jan 2005 20:07 GMT
I'm unable to open my inbox. It does'nt open up to show my incoming mail. No
error messages come up. I click on it and nothing happens. Rest of the
outlook express folders are okay.
Please help!
Michael Santovec - 12 Jan 2005 21:59 GMT
Is it switching to the Inbox folder, but showing nothing?

See:
http://www.insideoe.com/problems/bugs.htm#mailgone

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Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

> I'm unable to open my inbox. It does'nt open up to show my incoming mail. No
> error messages come up. I click on it and nothing happens. Rest of the
> outlook express folders are okay.
> Please help!
Frank Saunders, MS-MVP IE/OE - 13 Jan 2005 01:02 GMT
> I'm unable to open my inbox. It does'nt open up to show my incoming
> mail. No error messages come up. I click on it and nothing happens.
> Rest of the outlook express folders are okay.
> Please help!

Don't store messages in the Inbox.  It is the folder most apt to be
corrupted.  As soon as you read them move them to user created folders.
Then compact the Inbox regularly.

Go to Tools | Options | Maintenance | Store Folder and write down where OE
is storing its data.
Close OE.
Go there with Windows Explorer and move (not copy) Inbox.dbx to an empty
Windows
folder.  With Win2K, WinXP and Win2K3 it will be a hidden file.

You can use either of these tools to extract the messages from the old DBX
file:

DBXtract ($5): http://www.oehelp.com/DBXtract/  although this tool is faster
and better:
DBXpress: ($25) http://www.oehelp.com/DBXpress/Default.aspx
Do NOT extract to the desktop!
With a large file this can take a long time, so let it keep running.

The messages can be dragged from a Windows folder back into an OE folder in
OE's Folder List.

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Frank Saunders, MS-MVP, IE/OE
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