can't launch Outlook Express

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Jeff - 24 Mar 2004 17:17 GMT

I have recently gotten a new computer on which I've
installed Windows Professional.

When I try and access Outlook Express, I get a message
that reads "The current identity could not be changed
because one of the applications was unable to switch.
Close any open dialog boxes in other applications before
trying again." However, there are no other applications
or dialog boxes open. Any help would be appreciated.

Reply to this Message

DGuess - 25 Mar 2004 07:29 GMT

Has Outlook Express ever run before on this computer?
Did you perhaps copy the dbx files or import other registry settings before
you ran OE the first time?

If this is a first run ever on this machine, I'd say the Identities subkey
is way screwed up somehow.
START | Run
type in Regedit
and press ENTER

Press the + sign next to HKEY_CURRENT_USERS
click on the Identities subkey
Right click on it and select Export
Save it as OldIdent.reg
Now, once saved, delete the Identities subkey.
Close Regedit
Start OE and see if it fires up then.

>I have recently gotten a new computer on which I've
> installed Windows Professional.
[quoted text clipped - 5 lines]
> trying again." However, there are no other applications
> or dialog boxes open. Any help would be appreciated.

Reply to this Message