More than 10 outgoing e-mails not sending

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Suzanne - 23 May 2004 00:36 GMT

When I have more than 10 e-mails in my outbox, only the
first 10 will send. The rest of them are transfered into
my sent mail folder and look as though they have been
sent, but they actually haven't been (because I get an
error message from my antivirus software that scans my
outoing messages that says the messages haven't been
mailed). I have tried changing the setting for sending
messages immediately, but it hasn't made a difference.
Any suggestions? Even if I can't make the messages be
sent the first time after clicking the send/receive
button, it would be nice if I could keep the messages
from going into the sent mail folder. Then I could just
try to send them again. Thanks.

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Alias - 23 May 2004 00:41 GMT

Try disabling your antivirus software from checking your emails. It offers
no additional protection and can cause problems like what you're
experiencing.

Alias

> When I have more than 10 e-mails in my outbox, only the
> first 10 will send. The rest of them are transfered into
[quoted text clipped - 9 lines]
> from going into the sent mail folder. Then I could just
> try to send them again. Thanks.

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Suzanne - 23 May 2004 00:46 GMT

It's not my antivirus program that is causing the
problem. It is only notifying me of the problem. I used
to have the same problem when I used Outlook and didn't
have the antivirus program. But then the e-mails stayed
in my outgoing mail folder, so it wasn't a problem. I
think it might be a server problem?

>-----Original Message-----
>Try disabling your antivirus software from checking your emails. It offers
[quoted text clipped - 18 lines]
>
>.

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Bruce Hagen - 23 May 2004 00:45 GMT

Try sending 10, then 10 again. If that works, your ISP {Comcast}
probably has a 10 message limit. ISP's do this to deter Spammers. The
average ISP has a limit of 25, but it varies. Give them a call. Some
ISP's will raise the limit for an individual account if they believe
you're legit.

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Bruce Hagen
~IB-CA~

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Suzanne - 23 May 2004 00:51 GMT

I would send 10 and then 10 again if I was able to. But
when I click the send/receive button, all of the e-mails
get sent at once. I use a bulk e-mailing program for my
small business, so all of the e-mails go into the outbox
at once. If you know how I can control how many go out
at once, that would be great. Otherwise, I'll get in
touch with Comcast. Thanks.

>-----Original Message-----
>Try sending 10, then 10 again. If that works, your ISP {Comcast}
[quoted text clipped - 17 lines]
>
>.

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Bruce Hagen - 23 May 2004 00:55 GMT

Call Comcast. Otherwise you'll have to change all your Groups to 10
max.

Signature

Bruce Hagen
~IB-CA~

> I would send 10 and then 10 again if I was able to. But
> when I click the send/receive button, all of the e-mails
[quoted text clipped - 30 lines]
> >
> >.

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N. Miller - 24 May 2004 08:02 GMT

> I would send 10 and then 10 again if I was able to. But
> when I click the send/receive button, all of the e-mails
[quoted text clipped - 3 lines]
> at once, that would be great. Otherwise, I'll get in
> touch with Comcast. Thanks.

Actually, I didn't know that the Comcast AUP/TOS allowed small businesses to
use their residential gateway services. You may need to pony up some money
for a third party email solution.

Well, a cursory visit to their web site doesn't turn up a published AUP/TOS.
Possibly it is not publicly published; I'll have to ask a Comcast customer I
know to see if he can send me a link.

Signature

Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

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*Vanguard* - 24 May 2004 08:32 GMT

> Actually, I didn't know that the Comcast AUP/TOS allowed small
> businesses to use their residential gateway services. You may need to
[quoted text clipped - 3 lines]
> AUP/TOS. Possibly it is not publicly published; I'll have to ask a
> Comcast customer I know to see if he can send me a link.

I've already called Comcast. They won't divulge their anti-spam/bulk
algorithm(s). This is to prevent spammers from easily determing how to
circumvent them. The connections per minute threshold is easy to
discover, however.

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N. Miller - 24 May 2004 17:30 GMT

> > Actually, I didn't know that the Comcast AUP/TOS allowed small
> > businesses to use their residential gateway services. You may need to
> > pony up some money for a third party email solution.

> > Well, a cursory visit to their web site doesn't turn up a published
> > AUP/TOS. Possibly it is not publicly published; I'll have to ask a
> > Comcast customer I know to see if he can send me a link.

> I've already called Comcast. They won't divulge their anti-spam/bulk
> algorithm(s). This is to prevent spammers from easily determing how to
> circumvent them. The connections per minute threshold is easy to
> discover, however.

I am not clear on what you are responding? I mentioned the AUP/TOS;
Acceptable Use Policy/Terms Of Service. I have yet to see an AUP, or a TOS,
that describes any anti spam algorithms. Those documents just describe the
permitted uses of an Internet account. It is my understanding, though I
can't find a link that is accessible by a non-Comcast user (I.e., I don't
have to have be logged in to a Comcast account). The issue I raised has
nothing to do with precisely how many messages can be sent per unit of time;
but is entirely about whether a small business is supposed to even be using
a Comcast residential ISP account at all.

My ISP, SBC Global, offers both residential and commercial accounts.
Residential accounts are not supposed to be used for running a business.
Many other ISPs have similar provisions in their AUP/TOS agreements. The
O.P. could very well lose her Comcast account if she is operating in
violation of the AUP/TOS. But I have no way to know what is in the Comcast
AUP/TOS. Unlike SBC Global, and other providers, there appears to be no link
to the Comcast AUP/TOS that is accessible without being logged in to a
Comcast account.

Signature

Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

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*Vanguard* - 24 May 2004 22:32 GMT

> I am not clear on what you are responding? I mentioned the AUP/TOS;
> Acceptable Use Policy/Terms Of Service. I have yet to see an AUP, or
> a TOS, that describes any anti spam algorithms. Those documents just

The various policies are listed at (found just by clicking on the "Terms
of Service" link right at the bottom of their home page at
www.comcast.net):

http://www.comcast.net/terms/

That is for comcast.net, their residential service. According to
http://www.comcast.net/terms/subscriber.jsp, section 5.b:

"Prohibited Uses of the Service: Use of the Comcast Equipment or the
Service for transmission or storage of any information, data or material
in violation of any federal, state or local law or regulation is
prohibited. In addition, unless you are subject to a Service plan that
expressly permits otherwise, the Service is to be used, and you
expressly agree to use it, solely in a private residence, living
quarters in a hotel, hospital, dormitory, sorority or fraternity house,
or boarding house, or the residential portion of a premises which is
used for both business and residential purposes. Without limiting the
generality of the foregoing, the Service is for personal and
non-commercial use only and you agree not to use the Service for
operation as an Internet service provider, a server site for ftp,
telnet, rlogin, e-mail hosting, "web hosting" or other similar
applications, for any business enterprise, or as an end-point on a
non-Comcast local area network or wide area network."

Sure looks like their .net service is just for residential use. In
addition, even for residential use, you are not allowed to operate
servers. So they would be well within their contract to block any
inbound (to you) traffic on ports 20, 21, 23, 25, 80, 110, and 443.
Actually I suppose they could block all inbound traffic to you unless
you first initiated the outbound traffic (much like a firewall does).

You have to visit their comcast.COM (not .net) web site to find anything
out about their business services.

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N. Miller - 25 May 2004 04:52 GMT

> > I am not clear on what you are responding? I mentioned the AUP/TOS;
> > Acceptable Use Policy/Terms Of Service. I have yet to see an AUP, or
> > a TOS, that describes any anti spam algorithms. Those documents just

> The various policies are listed at (found just by clicking on the "Terms
> of Service" link right at the bottom of their home page at
> www.comcast.net):

> http://www.comcast.net/terms/

Ah. So. That is where I went wrong. I headed to the comcast.com site. :(

> That is for comcast.net, their residential service. According to
> http://www.comcast.net/terms/subscriber.jsp, section 5.b:

> "Prohibited Uses of the Service: Use of the Comcast Equipment or the
> Service for transmission or storage of any information, data or material
[quoted text clipped - 11 lines]
> applications, for any business enterprise, or as an end-point on a
> non-Comcast local area network or wide area network."

> Sure looks like their .net service is just for residential use. In
> addition, even for residential use, you are not allowed to operate
> servers. So they would be well within their contract to block any
> inbound (to you) traffic on ports 20, 21, 23, 25, 80, 110, and 443.
> Actually I suppose they could block all inbound traffic to you unless
> you first initiated the outbound traffic (much like a firewall does).

Actually, I would contend that the Terms of Service do not prohibit running
an MTA, per se; they just prohibit running a service. Very similar to the
wording of the SBC Global TOS. I run an MTA, I even have my own domain. I
just don't allow anybody on the Internet to access my MTA as a relay, or for
an email service. You send mail to my "Reply-To:" address, and that email
doesn't go through the SBC Global MTAs. But, only the members of the account
household can use my MTA for outbound email.

> You have to visit their comcast.COM (not .net) web site to find anything
> out about their business services.

Which was all that I was trying to nudge the O.P. to consider. If you are
running a business, even from home, you fall under that commercial aspect.
FWIW, SBC does implement port blocking inbound for worm storms. But I gather
that those blocks are temporary; and limited to those ports affected by
specific worms.

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Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

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PA Bear - 23 May 2004 00:59 GMT

If copies of the messages end up in Sent Items, the problem lies outside
of/beyond OE, Suzanne.

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

<paste>
Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files, including
email, as they are saved to your hard drive. As long as you keep your virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled and
set to scan files as they are created or downloaded, your system is fully
protected.
</paste>

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~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

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*Vanguard* - 23 May 2004 08:05 GMT

> When I have more than 10 e-mails in my outbox, only the
> first 10 will send. The rest of them are transfered into

<blah blah ... same as her prior post dated on the 20th>

What, you can't be bothered to read your prior post back on the 20th for
the same question to read the replies to that post? Didn't like the
cause described at http://snipurl.com/max10email for your prior query on
this same problem? Asking the same question again doesn't change the
cause of your problem. You are hitting Comcast's anti-spam
restrictions! You'll need a better spam, er, bulk mail program.

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