Duplicate e-mails being sent

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Kris N - 24 Jun 2004 19:31 GMT

I was wondering if anyone had ever heard of/experienced a
problem with duplicate outbound e-mails being generated
when sending through OE (or Outlook). I've experienced
an infrequent problem where I send one outbound e-mail
message, but the recipient receives multiple copies. It
seems like OE and Outlook will at times randomly generate
2-3 copies of an outgoing e-mail and send out all copies
of the message, even though the message only appears in
my e-mail "Sent" box one time.

I believe that this occurs when OE or Outlook is unable
to determine what format to send the message in (plain
text, rich text, or both), so copies are sent out in
multiple formats. The duplicates aren't being generated
on the receive side, because the received messages all
have unique message IDs, which are generated by the
sending e-mail software.

I haven't been able to confirm the cause of this or come
up with a solution, so any insight would be appreciated.

Thanks!
Kris

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PA Bear - 24 Jun 2004 20:16 GMT

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

<paste>
Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files, including
email, as they are saved to your hard drive. As long as you keep your virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled and
set to scan files as they are created or downloaded, your system is fully
protected.
</paste>
http://service1.symantec.com/SUPPORT/nav.nsf/df0a595864594c86852567ac0063608c/65
434372961d321d8825687f000003f8

Signature

HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx

> I was wondering if anyone had ever heard of/experienced a
> problem with duplicate outbound e-mails being generated
[quoted text clipped - 19 lines]
> Thanks!
> Kris

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Kris N - 25 Jun 2004 00:06 GMT

Thanks for the reply. I'm unsure how this would relate
to outgoing e-mail - could you clarify?

Thanks again for the feedback,
Kris

>-----Original Message-----
>Disable email scanning by your anti-virus application. It provides no
[quoted text clipped - 35 lines]
>
>.

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PA Bear - 25 Jun 2004 02:46 GMT

Email scanning is the most likely cause of the duplicate messages.

Signature

~PA Bear

> Thanks for the reply. I'm unsure how this would relate
> to outgoing e-mail - could you clarify?
[quoted text clipped - 54 lines]
>>
>> .

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Kris N - 25 Jun 2004 17:14 GMT

Thank you Frank and PA Bear!

Kris

>-----Original Message-----
>Email scanning is the most likely cause of the duplicate messages.
[quoted text clipped - 17 lines]
>>> your system is fully protected.
>>> </paste>

http://service1.symantec.com/SUPPORT/nav.nsf/df0a59586459

>> 4c86852567ac0063608c/65434372961d321d8825687f000003f8
>>> --
[quoted text clipped - 7 lines]
>>>
>>> What You Should Know About Spyware

http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx

>>>> I was wondering if anyone had ever heard of/experienced a
>>>> problem with duplicate outbound e-mails being generated
[quoted text clipped - 22 lines]
>>> .
>.

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Frank Saunders, MS-MVP, IE/OE - 25 Jun 2004 13:00 GMT

email scanning slows things down. If yoour anti-virus is scanning outbound
mail it can slow things down enough that OE never receives the
acknowledgment from the SMTP server and therefor sends the messaage again.

Signature

Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

> Thanks for the reply. I'm unsure how this would relate
> to outgoing e-mail - could you clarify?
[quoted text clipped - 56 lines]
>>
>>.

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anonymous@discussions.microsoft.com - 28 Jun 2004 15:04 GMT

Hi Frank (Kris and PA Bear)

I have the same problem Kris described, and already tried
to solve it by disabling outbound email scanning in
Norton. It did not solve the problem -- the recipient
still got 2 copies of a message after I did this. Plus
the problem is happening only with one maybe a few
recipients, not all the people I am sending messages to.
Scanning would be happening with all messages more
consistently. I also increased timeout period to 4
minutes from 1. That has not solved it either.

Still looking for a solution, if I find one I will post
for others.
Edith

>-----Original Message-----
>email scanning slows things down. If yoour anti-virus is scanning outbound
[quoted text clipped - 63 lines]
>
>.

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Bruce Hagen - 28 Jun 2004 15:42 GMT

If this happens to only a few people, and they are using OE, have
them try this. It happens a lot for Hotmail users.

Tools>Options>General tab. Uncheck either: When starting, go directly
to my Inbox folder or, Send and receive messages at startup.

Signature

Bruce Hagen
~IB-CA~

> Hi Frank (Kris and PA Bear)
>
[quoted text clipped - 88 lines]
> >
> >.

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Edith Fletcher - 30 Jun 2004 19:38 GMT

Hi Bruce,
Thanks for the idea, unfortunately I tried that also, and
it has not worked. I think that fix works for people
RECEIVING duplicates, my problem seems to be that I am
sending them (at least to 1 recipient). That person uses
OUTLOOK, not OE. He gets not dupes from anyone else, so we
don't think its on his end. We are both on the same ISP,
Cox.net. I was occasionally GETTING dupes, (from hotmail
folks as it turns out) but that is no longer a problem.

I have tried deleting .dbx files, shutting off Norton AV
outgoing scan, and the fix you mention, so far, nothing
has worked.
Still looking for a solution....
But thanks for your post.
Edith

>-----Original Message-----
>If this happens to only a few people, and they are using OE, have
[quoted text clipped - 100 lines]
>
>.

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Bruce Hagen - 30 Jun 2004 20:30 GMT

The only other thing I can think of is that the recipient has Save a
copy of messages on server checked and for some reason, it is being
polled for twice.

He might want to pose the question in the MS Outlook newsgroup.

OE Link: news://msnews.microsoft.com/microsoft.public.outlook.General

Web Link:
http://communities2.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=m
icrosoft.public.outlook.general&cat=en-us-office-outlook&lang=en&cr=US

Signature

Bruce Hagen
~IB-CA~

> Hi Bruce,
> Thanks for the idea, unfortunately I tried that also, and
[quoted text clipped - 134 lines]
> >
> >.

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Edith - 28 Jun 2004 14:54 GMT

>-----Original Message-----
>I was wondering if anyone had ever heard of/experienced a
[quoted text clipped - 21 lines]
>Kris
>.

Hi Kris/others:

I have been experiencing this same problem, and am still
trying to find a solution, so I may not have more
insight. The symptom is that when I send 1 email to a
particular recipient (same isp) that person is getting 2
identical messages. I am using OE 6 and WinXP Pro. This
same problem does not happen when I send to other
recipients, so it would appear not to be caused by my
Norton AV 2002 email scanning. I turned off outbound NAV
scanning, and the problem still occurred, confirming this
is not the issue. Started happening about a month or more
ago. I also RECEIVE duplicates from some sources but not
all. Very perplexing and frustrating, particularly for my
recipient as I need to send large files. I deleted and re-
created the one email account that is in OE, per Cox (my
ISP) and that did not work either. Have tried turning on
or turning off "save emails on server" setting, neither of
those things worked. The idea that it is related to a
confusion in "format type" is interesting, but I can't
think how to correct something like that, and why to only
a particular recipient?

I was told to delete and re-install OE6, but that is not
easy -- it means deleting Internet Explorer I think, as OE
is a part of IE. My MSIE 6 is version
6.0.2800.1106.xpsp2.030422-1633 and has all recent patches
and security fixes installed. It sound a bit drastic to
mess with re-installing MSIE. When I went to the Microsoft
site to download latest IE, it actually told me my version
was more recent.

Any other ideas/thoughts would be appreciated. If I find
more in my research, will pass it on.

Edith

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