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Windows Forum / Outlook Express / OE 6.x / June 2004sending error -- anyone up to challenge?
Some problem cropped up in my OE6. Everytime I try to send an email, the following message pops up: An unknown error has occurred. Account: 'PRSkater', Server: 'mail.adelphia.net', Protocol: SMTP, Server Response: '421 mta9.adelphia.net connection refused from [69.166.76.94]', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67 As you all can see, I can send email to Newsgroups, but not via OE Local Folders. What gives? Roxy Sounds like a problem with the mail server. Contact them. Also, the ip address is listed in several spam databases. http://www.dnsstuff.com/tools/ip4r.ch?ip=69.166.76.94 Tom > Some problem cropped up in my OE6. Everytime I try to send an email, the > following message pops up: [quoted text clipped - 8 lines] > What gives? > Roxy Tom: Thanks a lot for your quick response. I contacted my provider, Adelphia, and they said that the problem is with OE. They don't provide service for my software and I should contact Microsoft (Yeah, right! at $40 a minute). Using their web-based email setup, I can have access to my email. The problem is with OE. I can receive email, but I can not send -- it just gets stuck in the outbox folder and everytime I try to send it, a message pops up, for example, this one: An unknown error has occurred. Account: 'prskater', Server: 'mail.adelphia.net', Protocol: SMTP, Server Response: '421 mta13.adelphia.net connection refused from [69.166.76.94]', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67 Oh, by the way, as you can see, I can send when in Newsgroups. Thanks Roxy > Sounds like a problem with the mail server. Contact them. > Also, the ip address is listed in several spam databases. [quoted text clipped - 14 lines] > > What gives? > > Roxy The 421 error is advising you that the service is not available. The "0x800CCC67" is an error code meaning - SMTP_421_NOT_AVAILABLE. Try creating a new identity, switch to it, then create the Adelphia account in that identity and test it. If it works there, you most likely have a corrupted identity in your earlier identity. FWIW, I can telnet to the mail.adelphia.net server on port 25 w/o problem so I suspect something is wrong in your setup of the account.  SignatureJim Pickering, MVP-Outlook Express Please reply only to newsgroup. > Tom: > Thanks a lot for your quick response. [quoted text clipped - 37 lines] >> > What gives? >> > Roxy I created a new identity and OE still refuses to sent anything, anywhere. I'm at my wits end. This only began last night (Monday). Until Monday, everything was just fine -- fast speed with my new cable modem, after having been one year with Bellsouth DSL -- which also performed flaulessly. Do you think that if I try to startup with the last good configuration, W2k will forgive? Thank you Roxy > The 421 error is advising you that the service is not available. > The "0x800CCC67" is an error code meaning - SMTP_421_NOT_AVAILABLE. [quoted text clipped - 49 lines] > >> > What gives? > >> > Roxy On Tools/Accounts/Mail tab double click the account involved, then click the Servers button. Is there a check mark in the box "My server requires authentication"? If not, check it and make sure when you click the Settings button that it is set to use your user name and password as you would to sign on to the account. Then test sending it. It should work. SignatureJim Pickering, MVP-Outlook Express Please reply only to newsgroup. >I created a new identity and OE still refuses to sent anything, anywhere. > [quoted text clipped - 68 lines] >> >> > What gives? >> >> > Roxy I checked the box for Authentication and I still get the following message: An unknown error has occurred. Account: 'jdabreu', Server: 'mail.adelphia.net', Protocol: SMTP, Server Response: '421 mta13.adelphia.net connection refused from [69.166.76.94]', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67 Roxy > On Tools/Accounts/Mail tab double click the account involved, then click the > Servers button. Is there a check mark in the box "My server requires [quoted text clipped - 77 lines] > >> >> > What gives? > >> >> > Roxy The again, what baffles me is that I am having this email exchange in Newsgroups using the computer and OE -- the same that absolutely refuse to send email via the normal local folders. So, some messages are allowed to get out and some aren't. Roxy > On Tools/Accounts/Mail tab double click the account involved, then click the > Servers button. Is there a check mark in the box "My server requires [quoted text clipped - 77 lines] > >> >> > What gives? > >> >> > Roxy Mail uses port 25 to communicate with the server while news messages go out on port 119. But that suggests you may have a firewall installed that is the cause of the problem. Try disabling any firewall product you have installed and test. Zone Alarm has caused problems for users in the past and may require you to specifically open port 25 to send mail. Do you also have a version of Outlook installed? Are you certain that Outlook Express is set as your default mail program? SignatureJim Pickering, MVP-Outlook Express Please reply only to newsgroup. > The again, what baffles me is that I am having this email exchange in > Newsgroups using the computer and OE -- the same that absolutely refuse to [quoted text clipped - 95 lines] >> >> >> > What gives? >> >> >> > Roxy I now understand the ports issue. Now, I don't think I ever installed a firewall. I see I downloaded Zone Alarm at one time, but I don't recall ever installing it or see it installed anywhere in my PC. And, yes, OE Ver 6 is the default mail program. I don't know if I mentioned it, but I have a cable modem, connected to an SMC Barricade router, which functioned pretty well ...until last night. Roxy > Mail uses port 25 to communicate with the server while news messages go out > on port 119. But that suggests you may have a firewall installed that is [quoted text clipped - 107 lines] > >> >> >> > What gives? > >> >> >> > Roxy Then I think you need to look at issues with the router. Perhaps posting in the router support newsgroups or emailing the support of the vendor. Tom | I now understand the ports issue. | [quoted text clipped - 129 lines] | > >> >> >> > What gives? | > >> >> >> > Roxy Try turning off the router for 5 minutes by unplugging it from the power circuit, then turn it back on and let it run its self test and diagnostic program. You should be able to review your router settings using Internet Explorer although you will have to check the default address and password to access its settings in the manuals you got with it. Then make sure that port 25 is open bi directionally. If Zone Alarm was installed, it should appear under Start/All Programs and also check in Control Panel, Add/Remove Programs that it is not installed (or is available to be uninstalled). Beyond that, try connecting directly from your internet cable hookup to your cable modem, then directly to your computer to check that the router is not part of the problem. SignatureJim Pickering, MVP-Outlook Express Please reply only to newsgroup. >I now understand the ports issue. > [quoted text clipped - 134 lines] >> >> >> >> > What gives? >> >> >> >> > Roxy >> An unknown error has occurred. Account: 'prskater', Server: >> 'mail.adelphia.net', Protocol: SMTP, Server Response: '421 >> mta13.adelphia.net connection refused from [69.166.76.94]', > I can telnet to the mail.adelphia.net server on port 25 w/o problem so I suspect something is wrong in your setup of the account. Jim, What do you make of that alias name that is showing in his error message? My DNS (via nslookup) doesn't know anything about it. I even tried substituting one of the nameservers for that canonical name as the DNS server (via nslookup's server command) and it didn't know anything about the alias either (or refused to tell me.) I'm wondering if this is just a new way of warning of a suspected relaying condition. E.g. perhaps his server wants the From: address to be a valid local E-mail address. My suggestion would be for him to try sending a message to himself, being sure to identify both receiver and sender with valid local E-mail addresses. Of course he could also try extending the telnet idea and try emulating what OE is doing with it. Unfortunately, I don't think that OE's troubleshooting log gives a clear enough picture of that so he would need to do a packet trace to see exactly what to send. As usual the poster has given no clue about his OS so I can offer no more precise suggestions about other diagnostics to use. FWIW Robert -- > The 421 error is advising you that the service is not available. > The "0x800CCC67" is an error code meaning - SMTP_421_NOT_AVAILABLE. [quoted text clipped - 41 lines] >>> > What gives? >>> > Roxy All: I'm impressed by and grateful for your diligence in trying to solve a problem such as mine. I sent myself an email, using the prskater account first and then my jdabreu account (I have two) and both messages are still stuck in the Outbox, and the following message popped up: "An unknown error has occurred. Account: 'prskater', Server: 'mail.adelphia.net', Protocol: SMTP, Server Response: '421 mta11.adelphia.net connection refused from [69.166.76.94]', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67" Which is the same that has bedeviled us for a while. BTW I'm using W2K Pro, Version 5.0.2195 Service Pack 4 Build 2195 Thank you Roxy > >> An unknown error has occurred. Account: 'prskater', Server: > >> 'mail.adelphia.net', Protocol: SMTP, Server Response: '421 [quoted text clipped - 81 lines] > >>> > What gives? > >>> > Roxy At this point Roxy, I'm afraid your best hope is going to be your ISP. Contact them and insist they "escalate" your complaint to a level of technical help that hopefully will be better than the telephone answering, script reading type you've gotten already. You're paying for a service and not getting it and that should allow a minimum level of service from Adelphia. Insist on getting it. Good luck. SignatureJim Pickering, MVP-Outlook Express Please reply only to newsgroup. > All: > I'm impressed by and grateful for your diligence in trying to solve a [quoted text clipped - 112 lines] >> >>> > What gives? >> >>> > Roxy And that is precisely what happened. Adelphia made a backup call today to see whether the problem had been solved and when I said no, they had one of their techs call and he stayed with me around one hour until the problem suddenly vanished. The final solution was to shut down the PC, the modem and the router and in sequence power up the modem, after it was working properly (all the lights were on and flickering) I powered up the router so it would reconfigure itself, then I turned on the PC. As if by magic everything was fine and dandy. I had gone through those steps but not in that order. Thank you all for the help and backing you provided -- all advise was very welcome and made me more knowledgeable about OE. Roxy > At this point Roxy, I'm afraid your best hope is going to be your ISP. > Contact them and insist they "escalate" your complaint to a level of [quoted text clipped - 122 lines] > >> >>> > What gives? > >> >>> > Roxy Glad to hear it's now fixed, and the sequence is what they should have told you on your first call. Thanks for the feedback. SignatureJim Pickering, MVP-Outlook Express Please reply only to newsgroup. > And that is precisely what happened. Adelphia made a backup call today to > see whether the problem had been solved and when I said no, they had one [quoted text clipped - 156 lines] >> >> >>> > What gives? >> >> >>> > Roxy Have you got an anti-virus program scanning your outgoing email, incoming mail? If so, that's most likely what's causing it. Tom > Tom: > Thanks a lot for your quick response. [quoted text clipped - 35 lines] > > > What gives? > > > Roxy I have McAfee virus scan, but email scanning has been disabled. Roxy > Have you got an anti-virus program scanning your outgoing email, incoming > mail? [quoted text clipped - 42 lines] > > > > What gives? > > > > Roxy |
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