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rogeepete - 27 Jun 2007 14:36 GMT

I have been using OE. Now I can't get new messages into my Inbox. Verizon
(ISP)
tells me this is an OE issue. I can get messages in Verizon's e mail site,
but I want
to continue to use OE. In OE, I get an error message about POP3, etc.
Where do I start to fix this? Thanks for the help

Signature

Roger

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N. Miller - 27 Jun 2007 14:58 GMT

> I have been using OE. Now I can't get new messages into my Inbox. Verizon
> (ISP)
> tells me this is an OE issue. I can get messages in Verizon's e mail site,
> but I want
> to continue to use OE. In OE, I get an error message about POP3, etc.
> Where do I start to fix this? Thanks for the help

You start by copying the full text of the error message. You will have to
"pin" the error window (there is a "pushbin" button in the lower right
corner of the error window; push it) so it will stick. You can click the
yellow triangle to bring it back, if necessary. Then click on the text of
the error message; this highlights the error message. Finally, right click
on the highlighted error message and click on "Copy". Then you can paste it
into a post.

Signature

Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.

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Bruce Hagen - 27 Jun 2007 15:52 GMT

Please post the entire error message. Otherwise we have no idea.

Signature

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

>I have been using OE. Now I can't get new messages into my Inbox. Verizon
> (ISP)
[quoted text clipped - 3 lines]
> to continue to use OE. In OE, I get an error message about POP3, etc.
> Where do I start to fix this? Thanks for the help

Reply to this Message

rogeepete - 28 Jun 2007 20:16 GMT

When I click on my OE icon from the desktop, I get into the Inbox ok. But,
when I click on Send/Receive, this is what comes up: "Connecting to incoming
verizon.net"
- Connected - under Task, I see Check for new messageson incoming ver----
with the status shown as executing.

After a minute looking at this error message, another comes up: Your POP3
server has not responded in 60 seconds...would you like to wait another 60
seconds for the server to respond?

Below this, I see Account: incoming verizon.net and Server: incoming
verizon.net and then I have a choice of Wait, or Stop.

I hope the above is helpful and I appreciate your reply.

Roger

Signature

Roger

> Please post the entire error message. Otherwise we have no idea.
> >I have been using OE. Now I can't get new messages into my Inbox. Verizon
[quoted text clipped - 4 lines]
> > to continue to use OE. In OE, I get an error message about POP3, etc.
> > Where do I start to fix this? Thanks for the help

Reply to this Message

Bruce Hagen - 28 Jun 2007 20:21 GMT

That is the entire message? No error numbers? Try this:

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Signature

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

> When I click on my OE icon from the desktop, I get into the Inbox ok.
> But,
[quoted text clipped - 24 lines]
>> > to continue to use OE. In OE, I get an error message about POP3, etc.
>> > Where do I start to fix this? Thanks for the help

Reply to this Message

rogeepete - 28 Jun 2007 22:00 GMT

Bruce:

Thanks a bunch...I got into my Norton AV, turned off the incoming email
scanning, and now I'm back in business with OE.

I know that I am near the bottom rung of the ladder in computer literacy
among those who come to this Microsoft Support thing for help.. I do want to
thank all of you for your continued help

Signature

Roger

> That is the entire message? No error numbers? Try this:
>
[quoted text clipped - 32 lines]
> >> > to continue to use OE. In OE, I get an error message about POP3, etc.
> >> > Where do I start to fix this? Thanks for the help

Reply to this Message

Bruce Hagen - 28 Jun 2007 22:04 GMT

You're welcome. Glad you got it working.

Signature

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

> Bruce:
>
[quoted text clipped - 48 lines]
>> >> > etc.
>> >> > Where do I start to fix this? Thanks for the help

Reply to this Message

rogeepete - 29 Jun 2007 16:22 GMT

Bruce: Soon after writing my thanks to you, the problem returned.
I now have both incoming and outgoing email scanning in Norton AV turned
off, and still can't send or receive OE messages.

Just before I said thanks, I saw that my inbox then included all of the
backed up messages and I thought all was well, but now it's back to square
one. You mentioned more detail on error messages. I told you about the
first two messages. Now there is a third that comes up about being timed out:
this is it - "A time out occured while communicating with the server.
Account'incoming verizon.net'server
= 'incoming verizon.net' protocol POP3 port110, secure (SSL) No error
number 0X800CC19

I appreciate your staying with me on this one

Signature

Roger

> You're welcome. Glad you got it working.
> > Bruce:
[quoted text clipped - 49 lines]
> >> >> > etc.
> >> >> > Where do I start to fix this? Thanks for the help

Reply to this Message

Bruce Hagen - 29 Jun 2007 16:32 GMT

Are you using a spam program? That can cause it as well.

In many cases, just turning off e-mail scanning isn't enough. You need to
uninstall the program and reinstall in Custom Mode and opt out of e-mail
scanning during the installation.

That said, you would be better served if you got rid of Norton completely.

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Norton, and McAfee, products are not Outlook Express friendly, and I don't
know of any OE-MVP that would recommend using them.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/

Signature

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

> Bruce: Soon after writing my thanks to you, the problem returned.
> I now have both incoming and outgoing email scanning in Norton AV turned
[quoted text clipped - 71 lines]
>> >> >> > etc.
>> >> >> > Where do I start to fix this? Thanks for the help

Reply to this Message

rogeepete - 29 Jun 2007 18:48 GMT

Bruce:

Thanks once more...I just uninstalled my Norton AV program. Then I went back
nto OE and all is well. This time, I sent myself a test e mail and it came
through ok so I am keeping my fingers crossed. Will check into your
suggestions about ditching Norton permanently. To answer your question, I do
not have a spam program.

After uninstalling Norton, I did a search for "Norton" just to see if I was
"clean" and a bunch of stuff came up.
AV is the only Norton program I am running. Should I be concerned and go
ahead and delete all references to Norton in Search?

Thanks again

Roger

Signature

Roger

> Are you using a spam program? That can cause it as well.
>
[quoted text clipped - 92 lines]
> >> >> >> > etc.
> >> >> >> > Where do I start to fix this? Thanks for the help

Reply to this Message

Bruce Hagen - 29 Jun 2007 18:54 GMT

I suspected Norton. Download Avast as I outlined. I use it and it performs
very well with OE. Then see these links.

To remove Norton completely:

Commonly used Symantec tools:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005103109480139

Using the Norton Removal Tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Removing NAV 2003 and earlier using Rnav2003.exe.
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

Symantec NIS, NAV and NSW 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem.htm

Symantec NIS, Norton Antispam, and NPF 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem1.htm

And if necessary:
http://www.ccleaner.com/

Signature

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

> Bruce:
>
[quoted text clipped - 129 lines]
>> >> >> >> > etc.
>> >> >> >> > Where do I start to fix this? Thanks for the help

Reply to this Message

...winston - 27 Jun 2007 20:30 GMT

More information, error message.
Is this a Verizon/MSn Dsl partnered account ?
..winston

:I have been using OE. Now I can't get new messages into my Inbox. Verizon
: (ISP)
: tells me this is an OE issue. I can get messages in Verizon's e mail site,
: but I want
: to continue to use OE. In OE, I get an error message about POP3, etc.
: Where do I start to fix this? Thanks for the help

Reply to this Message

PA Bear - 27 Jun 2007 22:19 GMT

cf. http://aumha.net/viewtopic.php?t=27705

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

> I have been using OE. Now I can't get new messages into my Inbox. Verizon
> (ISP)
[quoted text clipped - 3 lines]
> to continue to use OE. In OE, I get an error message about POP3, etc.
> Where do I start to fix this? Thanks for the help

Reply to this Message