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Windows Forum / Outlook Express / OE 6.x / May 2008recieved email from sender cause appear double or third email copy
hi, i have met a problem in my outlook express: everytime i received email from my customer or internal email have appear double or third same email in same time? why? have any method solve this problem? thank Please define *customer* and *internal email*. Are you networked? Do you receive multiple copies of e-mail from outside senders? Id this a POP3, IMAP, or Hotmail account?  SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA > hi, > i have met a problem in my outlook express: [quoted text clipped - 3 lines] > have any method solve this problem? > thank > Please define *customer* and *internal email*. > [quoted text clipped - 10 lines] >> have any method solve this problem? >> thank hi thank your reply. i have not multiple mail account.use pop3. but now i also recevied my customer and internal mail multiple email in sametime and same subject. can let me know better solution thank > > Please define *customer* and *internal email*. > > [quoted text clipped - 10 lines] > >> have any method solve this problem? > >> thank If you are networked, that may be the culprit, but give this a try. Tools | Accounts | Mail | Properties | Advanced. Uncheck: Leave a copy of messages on the server. Then delete the Pop3uidl.dbx file. You will get the messages one more time, but that should be it. Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Write the location down and navigate to it in Windows Explorer or, copy and paste it into Start | Run. In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options Icon | View, or in Windows Explorer | Tools | Folder Options | View. With OE closed, find the DBX file for the folder in question {Pop3uidl.dbx} and delete it. A new one will be created automatically when you open OE. General precautions for Outlook Express: Do not archive mail in default OE folders. They will eventually become corrupt. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 In Tools | Options | Maintenance: Uncheck Compact messages in background and leave it unchecked. {N/A if running XP/SP2}. SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA > hi > thank your reply. [quoted text clipped - 20 lines] >> >> have any method solve this problem? >> >> thank [Might IMAP be involved here?] > If you are networked, that may be the culprit, but give this a try. > [quoted text clipped - 73 lines] >>>>> have any method solve this problem? >>>>> thank hi. bruce hagen. thank your reply. this problem come from customer and internal email. yes i use local network and receive multiple copies of e-mail from outside senders nad pop3 account/ > Please define *customer* and *internal email*. > [quoted text clipped - 10 lines] > > have any method solve this problem? > > thank Do you have multiple mail accounts in Tools, Accounts, Mail? If these are alias accounts pointing to the same Server POP3 account (They have the same settings at Tools, Accounts, Mail, Properties, Servers for both Incoming POP3 server AND Incoming Account Name) and you have selected to Leave A copy on the server (Advanced tab), then each account can download a copy of the message. In that case, on the General tab, only one of these accounts should have the "Include this account" option enabled. If you have only one POP3 account, the POP3UIDL.DBX (OE5+) file may be corrupted. This is used to track previously downloaded messages when you leave messages on a POP3 server (Tools, Accounts, Mail, Properties, Advanced). However, the file gets updated even if you aren't leaving messages on the server. Delete the file with Outlook Express or Internet Mail closed. (On Win2000 you need enable the display of Hidden or System files in the folder options and XP you need to use the advanced options to find Hidden or System files.) The next time all mail on the server will be downloaded. But after that the file should function correctly again. One the chance you are running the older OE 5 (see Help, About Outlook Express) - Outlook Express 5 Downloads Same E-Mail Message Multiple Times http://support.microsoft.com/?kbid=245620 SignatureMike - http://pages.prodigy.net/michael_santovec/techhelp.htm > hi. > bruce hagen. [quoted text clipped - 18 lines] >> > have any method solve this problem? >> > thank hi michael. thank your reply. i have not multiple mail account. but now i also recevied my customer and internal mail multiple email in sametime and same subject. can let me know better solution thank > Do you have multiple mail accounts in Tools, Accounts, Mail? > [quoted text clipped - 44 lines] > >> > have any method solve this problem? > >> > thank If you read the paragraph of my original post (see below), where it starts: If you have only one POP3 account It will tell you what to do. SignatureMike - http://pages.prodigy.net/michael_santovec/techhelp.htm > hi michael. > thank your reply. [quoted text clipped - 61 lines] >> >> > have any method solve this problem? >> >> > thank |
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