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Windows Forum / Internet Explorer / IE 6.x / November 2005Blank homepage when browser opened but correct address shows
For about a week now, when I open IE it gives me a blank page and shows "done". The URL in the address bar is the correct one (http://dsl.sbc.yahoo.com/). When I click on my home icon a few times it will finally take me to my home page. I've tried everything I know of to fix this. I've run Avast Antivirus and Adaware and they've found no spyware or virus. Any ideas as to the cause and the fix would be greatly appreciated. Hi, See "If you get a blank page" at http://www.fjsmjs.com/OE/nolinks.htm Then: 281679 - You Cannot Open New Internet Explorer Window or Nothing Happens After You Click a Link: http://support.microsoft.com/?kbid=281679 Hope this helps, Don [MS MVP- IE] > For about a week now, when I open IE it gives me a blank page and shows > "done". The URL in the address bar is the correct one > (http://dsl.sbc.yahoo.com/). When I click on my home icon a few times it > will finally take me to my home page. I've tried everything I know of to fix > this. I've run Avast Antivirus and Adaware and they've found no spyware or > virus. Any ideas as to the cause and the fix would be greatly appreciated. Thank you Don for the info. I did try the fixes at both links and was unsuccessful in resolving the issue. I do not want to have to reinstall the browser if possible as I'll loose my favorites, etc. Since my problem is only that the browser opens to a blank page but I'm able to click on my home icon to get to my home page, the issues indicated at these links are different than mine. I have no problem accessing any web sites or my home page. It appears to be an unusual problem. > Hi, > See "If you get a blank page" at http://www.fjsmjs.com/OE/nolinks.htm [quoted text clipped - 16 lines] > > virus. Any ideas as to the cause and the fix would be greatly > appreciated. Hi, Which version of Windows? Don [MS MVP- IE] > Thank you Don for the info. I did try the fixes at both links and was > unsuccessful in resolving the issue. I do not want to have to reinstall the [quoted text clipped - 3 lines] > different than mine. I have no problem accessing any web sites or my home > page. It appears to be an unusual problem. > > See "If you get a blank page" at http://www.fjsmjs.com/OE/nolinks.htm > > > > Then: > > 281679 - You Cannot Open New Internet Explorer Window or Nothing Happens > > After You Click a Link: http://support.microsoft.com/?kbid=281679 > > > For about a week now, when I open IE it gives me a blank page and shows > > > "done". The URL in the address bar is the correct one [quoted text clipped - 5 lines] > > > virus. Any ideas as to the cause and the fix would be greatly > > appreciated. I apologize, I guess I should have indicated that. I'm using XP. I should also say that when I open the browser and then click refresh my home page appears. Very odd. Your assistance is greatly appreciated. La Vaun > Hi, > Which version of Windows? [quoted text clipped - 31 lines] > > > > virus. Any ideas as to the cause and the fix would be greatly > > > appreciated. Hi, First, clear the IE cache. IE> Tools> Internet Options> General> Delete files (and delete offline content when that dialog pops up) It's often recommended that the TIF folder be kept at about 50-60 MB (Settings.) Then delete any/all Yahoo cookies. From Start> Run enter ipconfig /flushdns Hit Enter or OK. Restart. If none of those helped, try deleting the Temporary Internet Files folder for the affected user account. Make sure that you can see hidden files (Folder Options> View) Then login as another user with administrator privileges, or from the machine's default administrator account (startup in safe mode) and delete the affected TIF folder from Windows Explorer. It will be at [C:\Documents and Settings\username\Local Settings\Temporary Internet Files] 315222 - A description of the Safe Mode Boot options in Windows XP: http://support.microsoft.com/default.aspx?scid=315222 You would not be able to delete this folder when logged in as yourself- it's "In use." You should be able to delete it from the Administrator account. Don [MS MVP- IE] > I apologize, I guess I should have indicated that. I'm using XP. I should > also say that when I open the browser and then click refresh my home page > appears. Very odd. Your assistance is greatly appreciated. La Vaun > > Hi, > > Which version of Windows? > > > Thank you Don for the info. I did try the fixes at both links and was > > > unsuccessful in resolving the issue. I do not want to have to reinstall [quoted text clipped - 5 lines] > > > different than mine. I have no problem accessing any web sites or my home > > > page. It appears to be an unusual problem. > > > > See "If you get a blank page" at http://www.fjsmjs.com/OE/nolinks.htm > > > > > > > > Then: > > > > 281679 - You Cannot Open New Internet Explorer Window or Nothing Happens > > > > After You Click a Link: http://support.microsoft.com/?kbid=281679 > > > > > For about a week now, when I open IE it gives me a blank page and > > shows [quoted text clipped - 7 lines] > > > > > virus. Any ideas as to the cause and the fix would be greatly > > > > appreciated. > For about a week now, when I open IE it gives me a blank page and shows > "done". The URL in the address bar is the correct one > (http://dsl.sbc.yahoo.com/). When I click on my home icon a few times it > will finally take me to my home page. I've tried everything I know of to fix > this. I've run Avast Antivirus and Adaware and they've found no spyware or > virus. Any ideas as to the cause and the fix would be greatly appreciated. Tracing this (e.g. with FiddlerTool) makes it look as if you are trying to go too deep with your Favorite. Try using http://sbc.yahoo.com/ instead. Then you should see a login page apparently which goes here: http://login.yahoo.com/config/login?.partner=sbc&.done=http%3a//sbc.yahoo.com/ and that is what is now showing in my Address bar so perhaps you could actually start there equally successfully. OTOH I didn't have a Cookie to send with my original request so that difference could result in even more conclusions. The best idea would be to trace this yourself to find out why your symptom is happening. Then, using the trace results, figure out what to do differently; e.g. as I suggested, changing your Favorite appropriately. Good luck Robert Aldwinckle --- |
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