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Windows Forum / Internet Explorer / IE 6.x / May 2008Troubleshoot Stalled Web Page
When I go to the following page... http://glitteringstew.com/reed/2008/05/24/disheartening-rhetoric-from-cso-board- chair/ the page opens and displays and then IE stalls (hourglass). Can someone help be troubleshoot this? Perhaps some sort of plug-in is required that I do not have installed? I'm running IE6 XP SP2 with all patches installed. TIA, Phil > When I go to the following page... > > http://glitteringstew.com/reed/2008/05/24/disheartening-rhetoric-from-cso-board- chair/ > > the page opens and displays and then IE stalls (hourglass). Not a clear enough symptom description. Is it still rendering? Did you try to do something with it? Use all the parts of the IE window for more clues. E.g. watch the Status bar (Maximize the window to maximize it.), the Title bar, the Address bar, the Tabs (if this is IE7 instead of IE6), as well as the display area. Also, open the TIF Viewer (Internet Options, Settings, View Files); set to View Details, and sort by Last Accesssed. Etc. Note: the TIF Viewer will only show files which are cached. In order to see other requests for uncacheable files you could use Fiddler2 to trace the requests and responses. Also, you could use ProcMon to trace whatever files and registry accesses lead up to your "stall". FWIW I didn't use Fiddler on this page so I don't know if there are any uncacheable elements needed by the rendering. However, I don't think so because the page can be rerendered completely from the cache. To show this I set Work Offline (Alt-F,W) then load About:Blank over it (my Home page, so Alt-Home), then return to the the problem page (Alt-CursorLeft). There were no requests to reconnect so I conclude that the entire page can be reredendered from the TIF. HTH Robert Aldwinckle --- > Can someone help > be troubleshoot this? Perhaps some sort of plug-in is required that I do not [quoted text clipped - 3 lines] > > Phil Robert, Thanks for your detailed reply. To give you some idea of my level of experience (with IE): > open the TIF Viewer I don't know that this is. > FWIW I didn't use Fiddler on this page I don't know what Fiddler is. > Also, you could use ProcMon I downloaded a file from MS SysInternals that contains among other things a "Process Explorer" which, I think, is primarily an enhanced Windows Task Manager. Don't think I have ProcMon. Where can I find it? > Not a clear enough symptom description. Let me take another stab at that. I paste the link into the address bar and press ENTER. The page appears to load, that is, I see logos and graphics, etc, that I would expect (although I've never before visited this page, it seems to contain what I would expect). The status bar at the bottom of the page shows "Shortcut to reed" and the progress bar has moved a bit, but has stopped showing any progress. The only portion of the IE screen that seems to be responsive is the very top (Title bar?). X (close) and - (minimize) are working, although I get "not responding" when I try to CLOSE. When I move anywhere else in the page I get the hourglass. I get no dropdown list from the Tools item and none of the other items on the toolbar are responsive. Windows Task Manager shows 100% CPU, with 96% in iexplore.exe. The person who sent me the link says it is a blog. Are there special requirements for viewing a blog from IE6? Again, thanks for your reply. I will try to locate ProcMon and see if that sheds any additional light. Phil > > When I go to the following page... > > [quoted text clipped - 33 lines] > > > > Phil ; } ... >> Not a clear enough symptom description. > [quoted text clipped - 4 lines] > I've never before visited this page, it seems to contain what I would > expect). > The status bar at the bottom of the page shows "Shortcut to reed" > and the progress bar has moved a bit, but has stopped showing any progress. Is that dependent on the initial position of your mouse pointer? E.g. do you see that if you open the page using your keyboard instead and keep the mouse pointer completely out of the way? > The only portion of the IE screen that seems to be responsive is the very > top (Title bar?). X (close) and - (minimize) are working, although I get "not [quoted text clipped - 6 lines] > The person who sent me the link says it is a blog. Are there special > requirements for viewing a blog from IE6? No. However, there is an RSS feed for that page. You could try accessing it from there instead: http://feeds.feedburner.com/BuzzingReed Also, your symptoms might be caused by interfering third-party extensions. You could try using the Manage Add-ons tool to disable everything except previously seen extensions from Publisher Microsoft Corporation to see if your symptoms change. Or to see if that would be the right tack to take you could disable *all* third-party browser extensions (using that checkbox in the Advanced tab--Ref. KB298931.) > Again, thanks for your reply. I will try to locate ProcMon and see if that > sheds any additional light. You might find Fiddler simpler and more useful to try first... ; ) Good luck Robert --- Robert, again thanks for you reply. I decided to take the easy way and went for the RSS feed link you provided. That worked just fine. Just for kicks, I then went to the main page glimmering.stew.com, which contains a link to the 'reed' page. It also fails when I enter via that route. So, I suspect something is broken in the glimmering.stew.com's structure. Anyway, I got where I want to go. Thanks. Phil > ; } > [quoted text clipped - 47 lines] > Robert > --- "Robert Aldwinckle" <robald@techemail.com> wrote in message > Is that dependent on the initial position of your mouse pointer? > E.g. do you see that if you open the page using your keyboard instead > and keep the mouse pointer completely out of the way? > Also, your symptoms might be caused by interfering third-party extensions. > You could try using the Manage Add-ons tool to disable everything except > previously seen extensions from Publisher Microsoft Corporation to see > if your symptoms change. Or to see if that would be the right tack to take > you could disable *all* third-party browser extensions (using that checkbox > in the Advanced tab--Ref. KB298931.) Interesting.... I'm trying on: IE6, build 6.00.2800.1106 - Win98SE 4.10.2222 A, P-IV 2.4ghz, 1 gig ram, using DSL at just under the equivalent of T-1. Zero add-ons, plug-ins, or toolbars that aren't foisted upon me by MS or Adobe. No Anti-virus has ever been installed, and only one old, no longer supported version of Ad-Aware is on board. The page sometimes loads the top graphic, other times not.... just some initial borders and a set of menu links under the top graphic, with what appears to be the majority of the text (depending on the phase of the moon, apparently). It's completely unreliable as to when it begins to fail in the loading process.... it's as if I get some different configuration of the page every time I try. Anyway... At that point, nothing else happens and the mouse/cursor becomes totally ineffective on the page although it still moves. All access to navigating the page is terminated... including the keyboard. The page can be reduced to the task bar, but once there, will not re-open. Ctr-Alt-Del shows the page as "not responding". On subsequent attempts to load the page without first clearing the cache, I lose icons in the system tray and nothing loads at all. Attempting to clear the start menu of recent files resuilts in a hang in the OS there as well. As I mentioned, after clearing the cache, I get different results each visit but always the same non-functionality. It would be interesting to know what abnormal scripts are written here that are causing the anomaly(s)... but it remains completely impossible to view the source for the page. TIF Cache opens 7 sub-folders (Content IE5 folders) every time. The following items are spread about... (these from the 'best' load). http://c3.statcounter.com/t.php?sc_project=1111928&resolution=1152&h=864&camefro m=&u=http%3A//glitteringstew.com/reed/2008/05/24/disheartening-rhetoric-from-cso -board-chair/&t=Troubling%20Rhetoric%20from%20CSO%20board%20chair%20at%20The%20B uzzing%20Reed&java=1&security=1312c6ee&sc_random=0.32846508916324884 http://feeds.feedburner.com/~fc/BuzzingReed?bg=CCCC33&fg=996633&anim=0 Cookie:anyuser@statcounter.com/ http://www.statcounter.com/counter/counter_xhtml.js http://feeds.feedburner.com/~s/BuzzingReed?i=http://glitteringstew.com/reed/2008 /05/24/disheartening-rhetoric-from-cso-board-chair/ http://widgets.technorati.com/t.js http://glitteringstew.com/reed/wp-includes/images/smilies/icon_smile.gif http://glitteringstew.com/reed/wp-includes/js/jquery/jquery.js?ver=1.2.3 http://glitteringstew.com/reed/2008/05/24/disheartening-rhetoric-from-cso-board- chair/ http://glitteringstew.com/reed/wp-content/themes/k2/images/arrow_refresh.png http://glitteringstew.com/reed/wp-content/themes/k2/images/headers/buzz%20reed%2 0big%20copy.jpg http://glitteringstew.com/reed/wp-content/themes/k2/css/core.css.php http://glitteringstew.com/reed/wp-content/themes/k2/images/defaultgravatar.jpg http://glitteringstew.com/reed/wp-content/themes/k2/styles/dueling-sidebars/duel ing-sidebars.css http://glitteringstew.com/reed/wp-content/themes/k2/images/feed.png http://glitteringstew.com/reed/wp-content/themes/k2/js/k2.comments.js.php?ver=1.0-RC6 http://glitteringstew.com/reed/wp-content/themes/k2/js/k2.functions.js.php?ver=1 .0-RC6 http://glitteringstew.com/reed/wp-content/themes/k2/js/k2.livesearch.js.php?ver= 1.0-RC6 http://glitteringstew.com/reed/wp-content/themes/k2/js/k2.rollingarchives.js.php ?ver=1.0-RC6 http://glitteringstew.com/reed/wp-content/themes/k2/js/k2.slider.js.php?ver=1.0-RC6 http://glitteringstew.com/reed/wp-content/themes/k2/js/k2.trimmer.js.php?ver=1.0-RC6 http://glitteringstew.com/reed/wp-content/themes/k2/images/spinner.gif http://glitteringstew.com/reed/wp-content/themes/k2/style.css http://glitteringstew.com/reed/wp-content/themes/k2/images/symphonystrongsmall.png http://glitteringstew.com/reed/wp-content/themes/k2/images/tag_blue.png http://glitteringstew.com/reed/wp-content/themes/k2/images/time.png wbkC2A3.TMP And at least one additional copy of all of those items. > Interesting.... I'm trying on: > [quoted text clipped - 23 lines] > As I mentioned, after clearing the cache, I get different results each visit > but always the same non-functionality. > It would be interesting to know what abnormal scripts are written here that > are causing the anomaly(s)... but it remains completely impossible to view > the source for the page. I suspect if anything it's .css E.g. I'm using IE8 and it loads fine for me. But if you suspect scripting you could change your security setting for Active Scripting to Prompt and then selectively allow or disallow whatever scripts there are as that page is rendered. Unfortunately there is no prompt for .css However, you could use the IE Developer Toolbar to easily Disable: All CSS and see how that changes your symptom. (It certainly would as far as layout is concerned. <eg>) > TIF Cache opens 7 sub-folders (Content IE5 folders) every time. Did you use a shell: command to do that? Use the Internet Options to open that. Or via IE: Alt-T,O,Alt-S,V That should give you the "special view" of both the TIF and Cookies. Use View Details, and View, Arrange Icons By... Last Accessed to see the order the files were used by the rendering. > The following items are spread about... (these from the 'best' load). ... More interesting I think would be whether the order of the files as seen by Fiddler is the same as the order of the files as used by IE. A difference might be due to scripting but it would more likely be due to caching. I would try using Ctrl-F5 to try to reduce that factor.. ; ) HTH Robert --- > > Interesting.... I'm trying on: > > [quoted text clipped - 35 lines] > Disable: All CSS and see how that changes your symptom. (It certainly > would as far as layout is concerned. <eg>) Odd to think a style sheet could do this. > > TIF Cache opens 7 sub-folders (Content IE5 folders) every time. > Did you use a shell: command to do that? I just examined the IE5 sub-folders in the TIF folder itself, after each attempt. > Use the Internet Options to open that. Or via IE: Alt-T,O,Alt-S,V > That should give you the "special view" of both the TIF and Cookies. [quoted text clipped - 14 lines] > Robert > --- > > Interesting.... I'm trying on: > > [quoted text clipped - 35 lines] > Disable: All CSS and see how that changes your symptom. (It certainly > would as far as layout is concerned. <eg>) > > TIF Cache opens 7 sub-folders (Content IE5 folders) every time. > Did you use a shell: command to do that? > Use the Internet Options to open that. Or via IE: Alt-T,O, Alt-S,V Sorry 'bout that incomplete... I had a BF and hit Alt-S while typing and sent the previous message, incomplete. > That should give you the "special view" of both the TIF and Cookies. > Use View Details, and View, Arrange Icons By... Last Accessed > to see the order the files were used by the rendering. Excellent tip.... I gave that a shot out of curiosity, but the keyboard also chokes up when trying to load this page. I've *rarely ever* had this kind of issue, and I surf of Win98SE. > > The following items are spread about... (these from the 'best' load). > More interesting I think would be whether the order of the files > as seen by Fiddler is the same as the order of the files as used > by IE. Well... I like my internet box to be super-clean and private, so Fiddler is out. ;-) > A difference might be due to scripting but it would more > likely be due to caching. I would try using Ctrl-F5 to try to reduce > that factor.. ; ) Isn't that the same as F5 ? Refreshing the page ? I tried a lot of combinations when on that page... *nothing* responded. The mouse was unusable on the page and so is the keyboard to IE once the page attempts to load. Veeeery wierd. Cheers, >> Use the Internet Options to open that. Or via IE: Alt-T,O, Alt-S,V > > Sorry 'bout that incomplete... I had a BF and hit Alt-S while typing and > sent the previous message, incomplete. <lol> That's why I always compose in the Working Offline state. ; ) >> That should give you the "special view" of both the TIF and Cookies. >> Use View Details, and View, Arrange Icons By... Last Accessed [quoted text clipped - 4 lines] > > I've *rarely ever* had this kind of issue, and I surf of Win98SE. Perhaps you had better at least *clear* your TIF then first? If that doesn't help (on your OS) you could boot in DOS mode and actually delete the whole subdirectory. >> > The following items are spread about... (these from the 'best' load). > [quoted text clipped - 3 lines] > > Well... I like my internet box to be super-clean and private, so Fiddler is out. ;-) Fiddler isn't even supported on your OS. In fact I don't know what diagnostics you can get on it. I suspect your options are so limited by it that the best you could do is network to a computer which could do some tracing for you. >> A difference might be due to scripting but it would more >> likely be due to caching. I would try using Ctrl-F5 to try to reduce >> that factor.. ; ) > > Isn't that the same as F5 ? Refreshing the page ? Again, an HTTP trace would help clarify this. F5 is a refresh which does all possible cache-checking. (Essentially it's an on demand application of "every visit" checking.) Ctrl-F5 is essentially (almost) as good as retrying a request after clearing the TIF. > I tried a lot of combinations when on that page... *nothing* responded. > The mouse was unusable on the page and so is the keyboard to IE > once the page attempts to load. Veeeery wierd. > > Cheers, Then as I mentioned to the OP that looks like it could be a symptom of interference from incompatible third-party programs. You don't have Manage Add-ons on your OS so the best you can do is either disable all BHO (e.g. by unchecking Enable third-party browser extensions... as suggested by the referenced KB article) or use a tool such as BHODemon (from DefinitiveSolutions) to disable some selectively. Good luck Robert --- > > Excellent tip.... I gave that a shot out of curiosity, but the keyboard > > also chokes up when trying to load this page. > > > > I've *rarely ever* had this kind of issue, and I surf of Win98SE. > Perhaps you had better at least *clear* your TIF then first? > If that doesn't help (on your OS) you could boot in DOS mode > and actually delete the whole subdirectory. No... that was my point earlier, Robert. I cleared the cache after each lockup in order to examine the load pattern and try to discover where the irregularities in loading and the consistent lockups were coming from. > > Well... I like my internet box to be super-clean and private, so Fiddler is out. ;-) > Fiddler isn't even supported on your OS. > In fact I don't know what diagnostics you can get on it. Hence the 'wink-wink'... My 'diagnostics' come from knowing the OS and it's contents like the palm of my hand. > I suspect your options are so limited by it that the best you could do > is network to a computer which could do some tracing for you. It's not that important. As you know, I just hang here (and on several of the MS groups) to keep up with issues that might affect myself or my clients, and took an interest in the OP's issue. It's not like this is the only PC that I have... but I prefer to surf on this box becuse I am sooooo familiar with it. (There are plenty of XP PCs around here, and I've experimented significantly with VISTA but have yet to keep a copy for myself). I seriously appreciate your feedback. > >> A difference might be due to scripting but it would more > >> likely be due to caching. I would try using Ctrl-F5 to try to reduce > >> that factor.. ; ) > > Isn't that the same as F5 ? Refreshing the page ? > Again, an HTTP trace would help clarify this. > F5 is a refresh which does all possible cache-checking. > (Essentially it's an on demand application of "every visit" checking.) > Ctrl-F5 is essentially (almost) as good as retrying a request after > clearing the TIF. That's my default setting in check for newer versions.... "every visit". Again, I was just curious as to the OPs issue, and sure enough it happened to me as well.... just tinkering here and dealing with some curiosity issues. > > I tried a lot of combinations when on that page... *nothing* responded. > > The mouse was unusable on the page and so is the keyboard to IE > > once the page attempts to load. Veeeery wierd. > Then as I mentioned to the OP that looks like it could be a symptom > of interference from incompatible third-party programs. > You don't have Manage Add-ons on your OS so the best you can do > is either disable all BHO (e.g. by unchecking Enable third-party browser > extensions... as suggested by the referenced KB article) or use a tool > such as BHODemon (from DefinitiveSolutions) to disable some selectively. I suspect (well, I have 98% certainty) that it's something coming from the web page itself, since this sort of problem is virtually non-existant under normal circumstances... but I have *not* disabled the 3rd party browser extensions... another appreciated reminder... thanks. I doubt that I'll dwell on this any longer but I appreciate your time. Cheers, |
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