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Windows Forum / Outlook Express / General Topics / March 2007"Identities" not listed under File menu. . .
I don't have the ability to add or manage identities in Outlook Express 6. Removed/reinstalled via the Add/Remove Windows Components ...no change. Uninstalled Outlook Express & Internet Explorer, rebooted, & reinstalled Internet Explorer ...no change. Backed up & deleted "HKEY_CURRENT_USER -> Identities" folder via RegEdit ...no change. Haven't been able to find answer on microsoft.com or google. Have a friend with the same problem. Anybody else run into this? See What happened to e‑mail identities? http://windowshelp.microsoft.com/Windows/en-US/Help/98c039d9-78d1-41c7-8ece-b505 780d68701033.mspx And the replacement: Windows Mail Identities http://www.oehelp.com/WMIDs/ (not to be confused with what was not found in Iraq. <G>) steve >I don't have the ability to add or manage identities in Outlook Express 6. > [quoted text clipped - 9 lines] > friend > with the same problem. Anybody else run into this? For OE. Steve?  Signature~Bruce > See > [quoted text clipped - 24 lines] >> friend >> with the same problem. Anybody else run into this? My friend and I are both under WindowsXP, not Vista. A coworker told me an ex-employee used to remove the function during clients' installs, deeming it unnecessary for customer use, and he may have removed it from my work-unit also. My friend's situation: She and her husband had the ability to switch identities, but then her computer crashed. Afterwards, only his email is available, and she no longer has the ability to create or manage identities. The only workaround I could figure (other than mixing the two accounts in the same IE window) was to setup user login/passes for use during startup so that each account could be kept separate. Problem is: we can't find her old emails she'd previously downloaded. She said she'd run into this issue about 6 months ago and someone had helped her resolve it (without having to reinstall all of WinXP), but she doesn't remember the solution. No adware/spyware on my unit, so I doubt it's the cause on hers too. Is there a component of Windows whereby a reinstallation would restore functionality? Or a preference set somewhere that's preventing the listing under the File menu? > See > [quoted text clipped - 24 lines] > > friend > > with the same problem. Anybody else run into this? This /may/ help your situation. How to Reinstall or Repair IE6 and OE6: http://support.microsoft.com/?kbid=318378 Although written for WinXP, it works for all Windows operating systems 98 or newer. SignatureBruce Hagen MS-MVP Outlook Express ~IB-CA~ > My friend and I are both under WindowsXP, not Vista. > [quoted text clipped - 63 lines] >> > friend >> > with the same problem. Anybody else run into this? There some "hidden" settings that can block things such as that. Check under this Registry key: HKEY_CURRENT_USER\Software\Microsoft\Outlook Express and also particularly under this key: HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express For a setting that might read "disable identities" or something such as that. Then either backup the key and then delete the value, or set the value to 0. If you can't find it post back. steve > My friend and I are both under WindowsXP, not Vista. > [quoted text clipped - 63 lines] >> > friend >> > with the same problem. Anybody else run into this? > My friend and I are both under WindowsXP, not Vista. > > A coworker told me an ex-employee used to remove the function during > clients' installs, deeming it unnecessary for customer use, and he may have > removed it from my work-unit also. If it was just that account which was changed you could create a new account or rebuild the profile for that one. > My friend's situation: She and her husband had the ability to switch > identities, but then her computer crashed. Afterwards, only his email is > available, and she no longer has the ability to create or manage identities. Let me guess--his was the default identity? ; } > The only workaround I could figure (other than mixing the two accounts in > the same IE window) was to setup user login/passes for use during startup so > that each account could be kept separate. Yes. With Vista's Windows Mail that is what they will have to do anyway. > Problem is: we can't find her old emails she'd previously downloaded. That shouldn't be that hard. Just look for *.dbx files but you might have to use something other than Windows Explorer to find them all. > She said she'd run into this issue about 6 months ago and someone had helped > her resolve it (without having to reinstall all of WinXP), but she doesn't [quoted text clipped - 5 lines] > functionality? Or a preference set somewhere that's preventing the listing > under the File menu? Don't know. There are lots of specific policies which admins can use to customize IE's menus. Perhaps OE has something similar? I would try running RegMon to see what happens when the menu is displayed. E.g. usually if there is a policy value its presence will at least be tested before the menu is displayed. Then if a value actually exists it would be shown too. Good luck Robert Aldwinckle --- Sorry, I was mentally in the Windows Mail NG for the first reply. I can't figure out what would do that if you deleted the Identities key. The only thing that comes to mind is some antivirus or antispam program somehow blocking such. steve >I don't have the ability to add or manage identities in Outlook Express 6. > [quoted text clipped - 9 lines] > friend > with the same problem. Anybody else run into this? That's twice. <VBEG> Signature~Bruce > Sorry, I was mentally in the Windows Mail NG for the first reply. > [quoted text clipped - 18 lines] >> friend >> with the same problem. Anybody else run into this? I replied to a LOT of messages today. The WinMail NG is a panic. > That's twice. <VBEG> >> Sorry, I was mentally in the Windows Mail NG for the first reply. [quoted text clipped - 20 lines] >>> friend >>> with the same problem. Anybody else run into this? See http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlook express/msg/d1684374dd3b831b Look in the registry under this key: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\CurrentVersion\Identities In the right-hand pane, delete the value "Locked Down". If it does not appear, create it as a new DWORD value and give it a zero (0) value. Signature~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org > I don't have the ability to add or manage identities in Outlook Express 6. > [quoted text clipped - 9 lines] > friend > with the same problem. Anybody else run into this? Thanks for that. I knew it was in the registry somewhere. steve > See > http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlook express/msg/d1684374dd3b831b [quoted text clipped - 19 lines] >> friend >> with the same problem. Anybody else run into this? You can thank my institutional memory but thank Jim for the original post. <w> > Thanks for that. I knew it was in the registry somewhere. > [quoted text clipped - 28 lines] >>> friend >>> with the same problem. Anybody else run into this? Thanks to both. > You can thank my institutional memory but thank Jim for the original > post. <w> [quoted text clipped - 33 lines] >>>> friend >>>> with the same problem. Anybody else run into this? |
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