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Windows Forum / Outlook Express / General Topics / March 2007OE6, last screenshot replaces others when sent
When I send an e-mail with more than one screenshot, they all look OK until I click Send, when the last image placed in the e-mail replaces all of the others before it. I can work around this by putting the screenshots in a document attachment, but I don't always want to do this, and I recall not always having had this problem. Windows version? 1. Tools > Accounts > Mail > [account] > Properties > Advanced > Break apart messages larger than XX <=uncheck 2. Also try disabling email scanning by your anti-virus application. It provides no additional protection, it may be the cause of the problem, and even Symantec says it's not necessary: <paste> Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. </paste> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106  Signature~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org > When I send an e-mail with more than one screenshot, they all look OK > until > I click Send, when the last image placed in the e-mail replaces all of the > others before it. I can work around this by putting the screenshots in a > document attachment, but I don't always want to do this, and I recall not > always having had this problem. Windows XP Home 1. Option was already unchecked. Additionally, the message, in the Sent Items folder, exhibits the problem, so would it be a function of the account? 2. Cannot be the cause. When I tried prior to my original post, the entire PC-cillin app had already been exited since earlier today. (I do this because for some reason the 2006 version of PC-cillin causes pauses between songs on Launchcast, whereas the 2005 version did not.) JF > Windows version? > [quoted text clipped - 21 lines] > > document attachment, but I don't always want to do this, and I recall not > > always having had this problem. Try #2. Disabling an AV app's real time protection doesn't always disable email scanning (which is usually a separate Service), James. Signature~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org > Windows XP Home > [quoted text clipped - 45 lines] >>> not >>> always having had this problem. No, I mean I completely exited. The entire app -- firewall, antivirus, everything -- is shut down. (Windows is of course kindly reminding me periodically that my computer is at risk.) I've also checked the list of processes in Task Manager. All I have running are: alg, CIDAEMON, cisvc, csrss, CTsvcCDA, dllhost, explorer, iexplore, lsass, msimn, MsPMSPSv, ntmulti, nvsvc32, services, smss, spoolsv, svchost, System, System Idle Process, taskmgr (obviously), wanmpsvc, winlogon, wmplayer and wscntfy. The PC-cillin msconfig startup item is pccguide, which I believe kicks off other processes that begin with either Pcc or Tm. All of these end when you exit the suite. JF > Try #2. Disabling an AV app's real time protection doesn't always disable > email scanning (which is usually a separate Service), James. [quoted text clipped - 47 lines] > >>> not > >>> always having had this problem. And I mean that completely exiting PC-cillin doesn't necessarily disable email scanning. Have you checked Services list (Start > Run > services.msc) and not found Email Scanning running? With your firewall's and PC-cillin's real time protection disabled, one can only guess what may have affected the machine, James. IMHO you should never be connected to the internet or any networks in this environment. Re-enable the firewall and PC-cillin, double-check to make sure Email Scanning is disabled, then try one or more of your accounts in a new Named Identity (File > Identities > Add new identity). Assuming the behavior does not persist, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File > Identities > Manage Identities). To avoid such corruption in future: - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Disable Background Compacting [not available in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm - WinXP SP2 only: Do not shut down your machine while Windows is automatically compacting your message store. - Your anti-virus application's email scanning feature can also cause such corruption. Disable it. It provides no additional protection. Signature~PA Bear > No, I mean I completely exited. The entire app -- firewall, antivirus, > everything -- is shut down. (Windows is of course kindly reminding me [quoted text clipped - 74 lines] >>>>> not >>>>> always having had this problem. PA Bear, I just checked services.msc. There are 4 items that begin with "Trend Micro" and 0 that begin with "PC-cillin". The four TM items -- Central Control Component, Personal Firewall, Proxy Service, and Real-time Service -- are Automatic but Stopped. Further up the (alphabetical) services.msc list, "DNS Client" is followed by "Error Reporting Service", so don't know where I might find "E-mail". (BTW, wouldn't we have seen a process that corresponded to it in the list of Task Manager running processes I previously provided?) I realize the risk when I bring down the suite (but thanks anyway on that). I don't see this is as a "machine" issue. I see it as an OE setting or issue. Perhaps I was not clear in explaining the problem? I suppose I could try this Identity suggestion you have provided, but I would like to note a couple of things in response to the standard OE issue points: 1) I don't keep messages in the Inbox, and I have a local folder called Sent Items Storage for my Sent Items. 2) I empty my Deleted Items right after I delete an item. 3) I have SP2 and frequently do the manual compact (although perhaps my message store is too large). 4) I do not shut down during compacting. 5) E-mail scanning not in effect during current instance of issue. One would think the problem I am having -- again, perhaps not explained adequately -- is something someone has previously encountered. Thanks, JF > And I mean that completely exiting PC-cillin doesn't necessarily disable > email scanning. Have you checked Services list (Start > Run > services.msc) [quoted text clipped - 105 lines] > >>>>> not > >>>>> always having had this problem. What exactly do you mean by screenshots? Are you running IE7? SignatureRonald Sommer : PA Bear, : [quoted text clipped - 137 lines] : > >>>>> not : > >>>>> always having had this problem. Pressing the PrintScreen key takes a snapshot of whatever is on your screen at the moment. Basically it is a copy operation, which I then paste into Microsoft Word, and then Select All / Copy / Paste into the e-mail body. Alternatively, you can also use Alt-PrintScreen to take a snapsnot of the just the active window. > What exactly do you mean by screenshots? > Are you running IE7? [quoted text clipped - 173 lines] > : > >>>>> not > : > >>>>> always having had this problem. This is the code that was generated when I followed your directions. Note that the jpgs are located in a Temp folder. <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><IMG height=768 src="file:///C:/DOCUME~1/Owner/LOCALS~1/Temp/msoclip1/01/clip_image002.jpg" width=1024 v:shapes="_x0000_i1025"></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><IMG height=768 src="file:///C:/DOCUME~1/Owner/LOCALS~1/Temp/msoclip1/01/clip_image004.jpg" width=1024 v:shapes="_x0000_i1026"></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><FONT size=3><FONT face="Times New Roman"> <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></FONT></FONT></P></DIV></BODY></HTML></FONT></FONT> What does your code look like before and after you send ? Do the jpgs end up with the same file name? SignatureRonald Sommer : Pressing the PrintScreen key takes a snapshot of whatever is on your screen : at the moment. Basically it is a copy operation, which I then paste into [quoted text clipped - 10 lines] : > : and 0 that begin with "PC-cillin". The four TM items -- Central Control : > : Component, Personal Firewall, Proxy Service, and Real-time Service -- are : > : Automatic but Stopped. Further up the (alphabetical) services.msc list, : > "DNS [quoted text clipped - 146 lines] : > : > >>>> have the most recent virus definitions. : > : > >>>> </paste> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 : > : > >>>> -- : > : > >>>> ~Robear Dyer (PA Bear) [quoted text clipped - 15 lines] : > : > >>>>> not : > : > >>>>> always having had this problem. I don't know how to see the code generated, but I went through the directions again, simultaneously observing changes in the temp folder. The first step created two files that were two instances of the same image. The file names were clip_image001 and -002. The file type of the former was PNG Image, while that of the latter was Dell Image Expert Picture. The folder with these files, and the files themselves, remained unchanged up until the point when I pasted the second image in the e-mail. The same two files were there, but their times changed and the matched image inside them was now that of the second image. I sense that you are on to something here. Am I correct in guessing that the files for both (i.e. all) images need to still exist at the point when I click Send? And what then is the cause of the files being overwritten? > This is the code that was generated when I followed your directions. > Note that the jpgs are located in a Temp folder. [quoted text clipped - 232 lines] > : > : > >>>>> not > : > : > >>>>> always having had this problem. In the message composition window, View, check Source Edit. Click on the source tab at the bottom of the composition window. In Windows Explorer or My Computer, Tools, Folder Options, View tab, uncheck Hide extensions of known file types. You should have clip_image001.jpg and -002.jpg . We need to find out if the image file names are the same in the composition email as in the sent email. There should be two clip_image jpgs in both emails. You may need to clean up the temp folder. SignatureRonald Sommer :I don't know how to see the code generated, but I went through the directions : again, simultaneously observing changes in the temp folder. [quoted text clipped - 15 lines] : > : > <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><IMG height=768 src="file:///C:/DOCUME~1/Owner/LOCALS~1/Temp/msoclip1/01/clip_image002.jpg" : > width=1024 v:shapes="_x0000_i1025"></P> : > <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><IMG height=768 src="file:///C:/DOCUME~1/Owner/LOCALS~1/Temp/msoclip1/01/clip_image004.jpg" : > width=1024 v:shapes="_x0000_i1026"></P> : > <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><FONT size=3><FONT [quoted text clipped - 224 lines] : > : > : > >>>>> not : > : > : > >>>>> always having had this problem. The type for clip_image001 is png, the type for clip_image002 is jpg. The composition e-mail source code after the first paste shows clip_image002.jpg, and it shows that after the second paste: ____________________________________________________________________________ src="file:///C:\DOCUME~1\JAMESF~1\LOCALS~1\Temp\msohtml1\01\clip_image002.jpg" width=576 v:shapes="_x0000_i1025"></SPAN></DIV> <DIV><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><IMG height=415 src="file:///C:\DOCUME~1\JAMESF~1\LOCALS~1\Temp\msohtml1\01\clip_image002.jpg" width=576 v:shapes="_x0000_i1025"></SPAN></SPAN></DIV></BODY></HTML> ----------------------------------------------------------------------------------------------------------- When I return from the Source tab to the Edit tab, the first image has been replaced by the new contents (the second image) of clip_image002.jpg. So the effect occurs even before clicking Send. I think the problem must be because during the paste of the second image, the temp file is overwritten. Note: While there are several files in the Temp folder, the two clip files were the only two in the Temp/msohtml1/01 subfolder. > In the message composition window, View, check Source Edit. > Click on the source tab at the bottom of the composition window. [quoted text clipped - 264 lines] > : > : > : > >>>> that are distributed as email attachments. Norton AntiVirus > : > : > : > >>>> Auto-Protect The msohtm1 folder is not generated until the paste is made into the email. With one Print Screen pasted into Word and then paste into an email, clip_image001.png and clip_image001.jpg are created. Both are the same image. When I do a second Print Screen into Word and then paste into an email, clip_image003.png and clip_image004.jpg are created. Also, the time stamp on the first Print Screen is changed to the time of the second Print Screen. I don't know what is going on. I will not use Word to help create an email, so I don't have this problem. Word is creating files in the Temp folder. I pasted both Print Screens into Word, then did one paste into the email. I had clip_image002.jpg and clip_image004.jpg. SignatureRonald Sommer : The type for clip_image001 is png, the type for clip_image002 is jpg. : : The composition e-mail source code after the first paste shows : clip_image002.jpg, and it shows that after the second paste: ____________________________________________________________________________ src="file:///C:\DOCUME~1\JAMESF~1\LOCALS~1\Temp\msohtml1\01\clip_image002.jpg" : width=576 v:shapes="_x0000_i1025"></SPAN></DIV> : <DIV><SPAN [quoted text clipped - 5 lines] : mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><IMG : height=415 src="file:///C:\DOCUME~1\JAMESF~1\LOCALS~1\Temp\msohtml1\01\clip_image002.jpg" : width=576 v:shapes="_x0000_i1025"></SPAN></SPAN></DIV></BODY></HTML> : ----------------------------------------------------------------------------------------------------------- [quoted text clipped - 43 lines] : > : > : > : > <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><IMG height=768 src="file:///C:/DOCUME~1/Owner/LOCALS~1/Temp/msoclip1/01/clip_image002.jpg" : > : > width=1024 v:shapes="_x0000_i1025"></P> : > : > <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><IMG height=768 src="file:///C:/DOCUME~1/Owner/LOCALS~1/Temp/msoclip1/01/clip_image004.jpg" : > : > width=1024 v:shapes="_x0000_i1026"></P> : > : > <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><FONT size=3><FONT [quoted text clipped - 17 lines] : > : > : > What exactly do you mean by screenshots? : > : > : > Are you running IE7? snipped Ah, that's new information. Try saving the Screen Shots individually as, e.g., JPGs to, e.g., My Pictures > Now Insert the JPGs into the body of an HTML message or attach them to a Plain Text message: Does the previous behavior persist? Signature~PA Bear > Pressing the PrintScreen key takes a snapshot of whatever is on your > screen [quoted text clipped - 169 lines] >>>>>>>>> recall not >>>>>>>>> always having had this problem. P.S. I am running IE6. > What exactly do you mean by screenshots? > Are you running IE7? [quoted text clipped - 173 lines] > : > >>>>> not > : > >>>>> always having had this problem. |
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