OE Not Opening on One Account

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Beacher67 - 22 Jun 2007 20:03 GMT

I have two accounts using the Windows XP Pro. Out of the blue, Outlook
Express stopped opening. All I get is the BLUE Square and processing at 50%.
The only way to get rid of the square is to restart or stop the processing
of msimn.exe at the Task Manager. I have concluded that it must be a file or
message, etc., that is corrupted but I do not know how to fix it. I can go
to the other account (very seldom used) and OE opens just fine. I have read
some of the other inputs here and they seem a little too techy for me. Any
help will be appreciated.

Reply to this Message

Michael Santovec - 23 Jun 2007 02:14 GMT

OE won't even start
http://www.insideoe.com/problems/errors.htm#crash

You most likely have some corrupted data file. The above will help you
identity that.

Signature

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

>I have two accounts using the Windows XP Pro. Out of the blue, Outlook
> Express stopped opening. All I get is the BLUE Square and processing
[quoted text clipped - 10 lines]
> Any
> help will be appreciated.

Reply to this Message

Beacher67 - 23 Jun 2007 14:12 GMT

Thanks Michael. However, the first instruction leads me to ask... 'Where do
I find the 'Store Folder'? I've looked in OE at WinEx... not there. Thanks
again... Wes

> OE won't even start
> http://www.insideoe.com/problems/errors.htm#crash
[quoted text clipped - 16 lines]
> > Any
> > help will be appreciated.

Reply to this Message

Bruce Hagen - 23 Jun 2007 14:17 GMT

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

Signature

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

> Thanks Michael. However, the first instruction leads me to ask... 'Where
> do
[quoted text clipped - 22 lines]
>> > Any
>> > help will be appreciated.

Reply to this Message

Beacher67 - 25 Jun 2007 20:27 GMT

Thanks... As stated, the problem is OE will not open thus I cannot go to the
Store Folder. I can open OE in the other user mode. Would the Store Folder
files be the same with the exception of <user name>???

> Tools | Options | Maintenance | Store Folder will reveal the location of
> your Outlook Express files. Press the Tab key to highlight the folder
[quoted text clipped - 32 lines]
> >> > Any
> >> > help will be appreciated.

Reply to this Message

Bruce Hagen - 25 Jun 2007 20:33 GMT

Enable Hidden Files and Folders and then see if you can follow a path very
similar to this.

C:\Documents and Settings\User Name\Local Settings\Application
Data\Identities\{Long string of letters and numbers}\Microsoft\Outlook
Express.

Signature

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

> Thanks... As stated, the problem is OE will not open thus I cannot go to
> the
[quoted text clipped - 47 lines]
>> >> > Any
>> >> > help will be appreciated.

Reply to this Message

Frank Saunders, MS-MVP OE/WM - 23 Jun 2007 20:48 GMT

In Search click More Advanced Options and tell it to search hidden files and
folders. Then search for Inbox.dbx

> Thanks Michael. However, the first instruction leads me to ask... 'Where
> do
[quoted text clipped - 22 lines]
>> > Any
>> > help will be appreciated.

Reply to this Message

IT05 - 24 Jun 2007 04:51 GMT

Store Folder location:

goto tools / options / maintenance / click Store Folder to see path.

> Thanks Michael. However, the first instruction leads me to ask... 'Where do
> I find the 'Store Folder'? I've looked in OE at WinEx... not there. Thanks
[quoted text clipped - 20 lines]
> > > Any
> > > help will be appreciated.

Reply to this Message

Beacher67 - 25 Jun 2007 21:52 GMT

Thanks... can't open OE so can't go your route.

> Store Folder location:
>
[quoted text clipped - 24 lines]
> > > > Any
> > > > help will be appreciated.

Reply to this Message

Michael Santovec - 26 Jun 2007 18:55 GMT

You can use Start, Find (or Search), Files or Folders, *.dbx to find it.
On Win2000 you need enable the display of Hidden or System files in the
folder options and XP you need to use the advanced options to find
Hidden or System files.

Signature

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

> Thanks... can't open OE so can't go your route.
>
[quoted text clipped - 35 lines]
>> > > > Any
>> > > > help will be appreciated.

Reply to this Message

Beacher67 - 28 Jun 2007 17:48 GMT

Well folks, thanks for all the input. I really could not get to the problem
using the detailed advice. So finally, I just copied all the .dbx files and
then deleted them all, OE started and rebuilt everything. Yes, all data was
lost but OE is once again working.

Thanks again...

> I have two accounts using the Windows XP Pro. Out of the blue, Outlook
> Express stopped opening. All I get is the BLUE Square and processing at 50%.
[quoted text clipped - 4 lines]
> some of the other inputs here and they seem a little too techy for me. Any
> help will be appreciated.

Reply to this Message

Frank Saunders, MS-MVP OE/WM - 29 Jun 2007 00:39 GMT

> Well folks, thanks for all the input. I really could not get to the
> problem
[quoted text clipped - 3 lines]
> was
> lost but OE is once again working.

.

To restore the data see Backing up and Cloning your OE Identities
http://www.insideoe.com/backup/index.htm
and
http://www.microsoft.com/windows/IE/community/columns/OEtopten.mspx#EBAA
Number 1
and
http://www.oehelp.com/backup.aspx

Signature

Frank Saunders, MS-MVP OE/WM
Do not send mail.

Reply to this Message