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Windows Forum / Outlook Express / General Topics / July 2007Socket Error 10061, 0x800CCC0E HELP!
For a few weeks now I have been having issues connecting to OE6, but it appears to be becoming more frequent. I use XPSP2 and on start up my OE6 works fine. If I log off and try to connect under my daughter's profile it won't open or if I try to relog under MY profile it won't open. OE6 will only allow me to open on a one shot deal. I need to restart my computer everytime I want to open OE6. The error I get is always the same regardless of user. The connection to the server has failed. Account'mail.optonline.net'Server:'mail.optonline.net'Protocol:POP3,Port110.Secure(SSL):No. Socket Error 10061, Error number 0x800CCC0E If you have any ideas or can point me in the right direction to figure this out I would greatly appreciate it!  Signaturekk It could be many things. Your firewall, a bad modem, e-mail scanning, (turn it off). How to troubleshoot error messages that you receive when try to send and receive e-mail in Outlook and in Outlook Express: http://support.microsoft.com/default.aspx?scid=kb;en-us;813514&Product=oex SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA > For a few weeks now I have been having issues connecting to OE6, but it > appears to be becoming more frequent. I use XPSP2 and on start up my OE6 [quoted text clipped - 10 lines] > this > out I would greatly appreciate it! Both the firewall and the email screening are already turned off. I also totally turned off Norton for a bit to try that but the problem persists. Maybe the modem? Signaturekk > It could be many things. Your firewall, a bad modem, e-mail scanning, (turn > it off). [quoted text clipped - 16 lines] > > this > > out I would greatly appreciate it! If you call your ISP, they can see if the modem is getting a good connection. or not. Also, after you get on successfully the first time, close by File | Exit and Log Off Identity. See if that helps. SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA > Both the firewall and the email screening are already turned off. I also > totally turned off Norton for a bit to try that but the problem persists. [quoted text clipped - 25 lines] >> > this >> > out I would greatly appreciate it! Thank you for suggestions! ISP says modem is strong, no issues. When I tried to log out of Outlook as you described, the line for Exit and log off identity will not highlight! Could this be an issue also? btw; I ran a computer analysis program called registry mechanic and that didn't help either. I guess I have a bigger problem on my hands than that can cure. Signaturekk > If you call your ISP, they can see if the modem is getting a good > connection. or not. [quoted text clipped - 30 lines] > >> > this > >> > out I would greatly appreciate it! Does this problem persist no matter which identity is opened first, or can you switch identities if you open another first? I ask because you say that Exit & Log Off Identity is grayed out. This would make me think that you may have a damaged identity. My canned reply: You may have a damaged identity especially if it is the default Main Identity. File | Identity | Add New Identity. Create a new one and test it. If all is well, you can import your messages and Address Book from the old identity and delete it. How to Create and Use Identities in Outlook Express http://support.microsoft.com/?kbid=209169 SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA > Thank you for suggestions! ISP says modem is strong, no issues. When I > tried [quoted text clipped - 44 lines] >> >> > this >> >> > out I would greatly appreciate it! I just checked. All three identities on the computer have that line grayed out. I can not log out from the file drop down, only by clicking on the "X" in the top right corner. It does not matter who is logged on first. Signaturekk > Does this problem persist no matter which identity is opened first, or can > you switch identities if you open another first? [quoted text clipped - 59 lines] > >> >> > this > >> >> > out I would greatly appreciate it! The answer may be here. Force Identity Logon: http://www.insideoe.com/tips/forceid.htm Give that a try. If still no joy, I'll try to get someone else in here with some fresh ideas. SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA >I just checked. All three identities on the computer have that line grayed > out. I can not log out from the file drop down, only by clicking on the [quoted text clipped - 76 lines] >> >> >> > this >> >> >> > out I would greatly appreciate it! I did create a new identity and it worked! HOWEVER when I tried to move address book and messages it wouldn't move them. I got to the part where is asked me what profile to use and it wouldn't accept the name I created or the name I was coming from. It gave me an invalid name error. Signaturekk > Does this problem persist no matter which identity is opened first, or can > you switch identities if you open another first? [quoted text clipped - 59 lines] > >> >> > this > >> >> > out I would greatly appreciate it! Did you do: In the new identity: File | Import | Messages. Select Microsoft Outlook Express 6 and Import from the old identity. For your Address Book: Open the Address Book in the old identity and File | Export | Address Book (wab) to any place on your HDD that is easy for you. My Documents is fine. Then, open the Address Book in the new identity and File | Import | Address Book (wab) and point to where you saved it. SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA >I did create a new identity and it worked! HOWEVER when I tried to move > address book and messages it wouldn't move them. I got to the part where [quoted text clipped - 78 lines] >> >> >> > this >> >> >> > out I would greatly appreciate it! I just noticed that now that I have two identities, I CAN use the drop down to log out as my original identity. I did and was able to relog in! Maybe a fluke, maybe a cure! I will keep my fingers crossed and if it starts getting wacky again I may let you know. THANK YOU for everything so far and I hope this is it!!! Signaturekk > I did create a new identity and it worked! HOWEVER when I tried to move > address book and messages it wouldn't move them. I got to the part where is [quoted text clipped - 64 lines] > > >> >> > this > > >> >> > out I would greatly appreciate it! You're welcome and I hope that is the cure as well. SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA >I just noticed that now that I have two identities, I CAN use the drop down > to log out as my original identity. I did and was able to relog in! Maybe [quoted text clipped - 91 lines] >> > >> >> > this >> > >> >> > out I would greatly appreciate it! TU!!!! Signaturekk > Thank you for suggestions! ISP says modem is strong, no issues. When I tried > to log out of Outlook as you described, the line for Exit and log off [quoted text clipped - 36 lines] > > >> > this > > >> > out I would greatly appreciate it! I use Norton Internet Security 2006. I did totally disable Norton for 30 minutes and I still had the problem. I did this immediately, even before the posts started. I am thinking that your idea to create the additional identity may have worked, but I should probably go back now and create additional identities for my two daughters' accounts if that is the case also. If this is not the cure, is there a different email scanning on a computer besides the one on Norton that I should try disabling? Signaturekk > For a few weeks now I have been having issues connecting to OE6, but it > appears to be becoming more frequent. I use XPSP2 and on start up my OE6 [quoted text clipped - 6 lines] > If you have any ideas or can point me in the right direction to figure this > out I would greatly appreciate it! I don't personally hate Norton, but Outlook Express does. The new identity may be the fix, but it could have been caused by Norton. If I were you, I would get rid of Norton completely. I would suggest either Avast, (freeware), or NOD32, (not free). {I use Avast myself}. In the case of Avast, choose Custom Installation and under Resident Protection, uncheck: Internet Mail and Outlook/Exchange. Norton, and McAfee, products are not Outlook Express friendly, and I don't know of any OE-MVP that would recommend using them. Avast: http://www.avast.com/eng/download-avast-home.html NOD32: http://www.eset.com/ To remove Norton completely: Commonly used Symantec tools: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005103109480139 Using the Norton Removal Tool: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 Removing NAV 2003 and earlier using Rnav2003.exe. http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606 Symantec NIS, NAV and NSW 2004, 2005, 2006 removal http://basconotw.mvps.org/SymRem.htm Symantec NIS, Norton Antispam, and NPF 2004, 2005, 2006 removal http://basconotw.mvps.org/SymRem1.htm And if necessary: http://www.ccleaner.com/ If nothing else, save this to your HDD for future reference. SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA >I use Norton Internet Security 2006. I did totally disable Norton for 30 > minutes and I still had the problem. I did this immediately, even before [quoted text clipped - 23 lines] >> this >> out I would greatly appreciate it! I will try your suggestion tomorrow. I decided to go into my daughter's profile to create an additional identity there, but I couldn't get on! Same problem, same error message. I (we) thought the nightmare was over, but alas, it continues. I will try your last suggestion tomorrow when I have a clear head. Thank you and I'll keep you posted either way. I truly do appreciate your patience and persistance. Your are a godsend by helping me to keep my sanity!! Signaturekk > I don't personally hate Norton, but Outlook Express does. The new identity > may be the fix, but it could have been caused by Norton. [quoted text clipped - 64 lines] > >> this > >> out I would greatly appreciate it! I am slow, but persistant. After I couldn't log in, I got rid of the error message and did create an additional profile for my daughter. When I selected this as the profile to go to on start up and tried again it started perfectly! Now I just have to sit down and reread how to transfer the address book and messages from one profile to another and I am in business. Thank you Bruce, you did it!! PS. The person a few threads above me could use this too!! Signaturekk > I will try your suggestion tomorrow. I decided to go into my daughter's > profile to create an additional identity there, but I couldn't get on! Same [quoted text clipped - 72 lines] > > >> this > > >> out I would greatly appreciate it! YW. Glad to hear of the progress. (I still think you should get rid of Norton). These may help in your rearranging. Open the Address Book in the old identity and File | Export | Address Book (wab) to any place on your HDD that is easy for you. My Documents is fine. Then, open the Address Book in the new identity and File | Import | Address Book (wab) and point to where you saved it. Backup & Restore: http://www.insideoutlookexpress.com/backup/ SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA >I am slow, but persistant. After I couldn't log in, I got rid of the error > message and did create an additional profile for my daughter. When I [quoted text clipped - 101 lines] >> > >> this >> > >> out I would greatly appreciate it! If I may ask one more question. I was able to move the address book from the original identity to the new one, but when I try to do the same from the FILE drop down, it tells me that it will export messages to Microsoft Outlook or Microsoft Exchange. I thought I was moving them to OE6 the new identity. Please send a link or directions on how to move all stored and current messages from old identity to new one. I am afraid to try on my own and loose everything! Signaturekk > YW. Glad to hear of the progress. (I still think you should get rid of > Norton). [quoted text clipped - 113 lines] > >> > >> this > >> > >> out I would greatly appreciate it! Backup & Restore: http://www.insideoutlookexpress.com/backup/ http://www.oehelp.com/backup.aspx Backing up and Cloning your OE Identities: http://www.insideoutlookexpress.com/backup/clone.htm SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA > If I may ask one more question. I was able to move the address book from > the [quoted text clipped - 142 lines] >> >> > >> this >> >> > >> out I would greatly appreciate it! It is really less confusing than the links may appear. Note that when you import, you are not removing anything from the old identity, so if something goes wrong, you haven't lost everything. For your messages: In the new identity: File | Import | Messages. Select Microsoft Outlook Express 6 and Import from the old identity. For your Address Book: Open the Address Book in the old identity and File | Export | Address Book (wab) to any place on your HDD that is easy for you. My Documents is fine. Then, open the Address Book in the new identity and File | Import | Address Book (wab) and point to where you saved it. SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA > Backup & Restore: > [quoted text clipped - 153 lines] >>> >> > >> this >>> >> > >> out I would greatly appreciate it! > For a few weeks now I have been having issues connecting to OE6, but it > appears to be becoming more frequent. I use XPSP2 and on start up my OE6 [quoted text clipped - 6 lines] > If you have any ideas or can point me in the right direction to figure this > out I would greatly appreciate it! Anything here a help? http://support.microsoft.com/kb/191687 SignatureNorman ~Shine, bright morning light, ~now in the air the spring is coming. ~Sweet, blowing wind, ~singing down the hills and valleys. I thought the new identities were the solution, but now after a day I still have the issue where I can log on initially, but OE6 frequently will not connect for other users unless I restart. (It used to be a one shot deal, but now I can get on maybe twice or three times if I am lucky, but after that it still dies on me.) Before I uninstall Norton, (I am hesitant to because I am not familiar with Avast), do you think switching to Outlook instead of OE6 would be a solution or will the same thing happen? Also, is it possible to set up Outlook and move everything (address book and messages) from a profile in OE6 to Outlook. (and is it worth it?) I also noticed quite a few people writing in with the needing to restart issue. Signaturekk > > For a few weeks now I have been having issues connecting to OE6, but it > > appears to be becoming more frequent. I use XPSP2 and on start up my OE6 [quoted text clipped - 10 lines] > > http://support.microsoft.com/kb/191687 Kathy: What was the final resolution? I am having identical problems and also set up a new indentity. Still doesn't work. > I thought the new identities were the solution, but now after a day I still > have the issue where I can log on initially, but OE6 frequently will not [quoted text clipped - 21 lines] > > > > http://support.microsoft.com/kb/191687 I finally gave in and got rid of Norton. I installed avast, the free home download and everything works like a charm, knock on wood. I was also having totally different problems on my kids computer, I got rid of Norton, put on avast and that one is purring like a kitten also. It was tough cutting the cord to a product you believe is the best, but the proof is in the result! Signaturekk > Kathy: > [quoted text clipped - 26 lines] > > > > > > http://support.microsoft.com/kb/191687 Norton /was/ the best. Until Peter Norton sold it to Symantec. It has been crap ever since, at least when using it with Outlook Express. SignatureBruce Hagen MS-MVP Outlook Express Imperial Beach, CA >I finally gave in and got rid of Norton. I installed avast, the free home > download and everything works like a charm, knock on wood. I was also [quoted text clipped - 52 lines] >> > > >> > > http://support.microsoft.com/kb/191687 |
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