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Windows Forum / Outlook Express / General Topics / October 2005

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Hotmail links cause OE to shutdown

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Steve Hawkins - 25 Oct 2005 16:43 GMT
This has been a minor concern for some time, but in case it might at some
point cause an error during compaction, can I put it right:

When I first open OE and do a send and receive, I am prompted for the
necessary passwords, and am given access to my Hotmail boxes.  If I copy
mail from these directly into my Local Folders all is well.  If, however, I
should click on any of the Hotmail boxes after this initial copying OE says
it has to close, and promptly does so!

If it did this during a compaction process, disaster would presumably ensue!

Any ideas?

SteveH
Michael Santovec - 25 Oct 2005 18:26 GMT
It's important to know the Details.  When you get the "encountered a
problem" message, there is usually a "click here" link to see the error
report.  When you click on the button/link, it will give a message that
will list the Appname XXXX and Modname YYYY.  The XXXX and YYYY are
important to identify the cause and solution.  You can ignore the rest
of the message.

Signature

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

> This has been a minor concern for some time, but in case it might at
> some point cause an error during compaction, can I put it right:
[quoted text clipped - 11 lines]
>
> SteveH
PA Bear - 25 Oct 2005 21:29 GMT
How often do you compact all OE folders?

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages.  Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline".  More at
http://www.insideoe.com/files/maintain.htm.

- Do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place (WinXP SP2 only).

- Your anti-virus application's email scanning feature can also cause
corruption.  Disable it.  It provides no additional protection.
Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

> This has been a minor concern for some time, but in case it might at some
> point cause an error during compaction, can I put it right:
[quoted text clipped - 10 lines]
>
> SteveH
Steve Hawkins - 26 Oct 2005 19:09 GMT
Thanks very much for your concern PA,

As it happens, it was a compaction catastrophe that started me reading
around OE generally and got
me to this forum.  I lost half my e-mail - all folders from p-z in
alphabetic order now empty -
which, from the reading around, I think may be the result of the pc being
shut down soon after the
prompt to compact came on screen when OE was closed (It is a great shame
that this prompt is not
accompanied by a suitable warning such as the ones you and others have
pointed out!)

Steve Cochran has sent me several links on the subject and I have now
installed OETool; OEQB; and,
DBXtract.

Others have filled out some background on the compaction process, and I now
know that this proceeds
by renaming dbxs to dbts and then packing the emls from the dbts into new
dbxs.  Presumably this
process was interrupted after dbxs beginning with 'O' had been repacked,
leaving the new dbxs from
p-z empty.

The 'empty' p-z dbxs still register as taking up a fair bit of memory (even
though DBXTract, and
viewing through Notepad finds 'nothing' in them).  If they were virgin dbxs
only just made in the
compaction process, I would have expected them all to register as the same
small size so it still
seems I have more to learn about this process and about my prospects of
recovering any of the lost
mail. For instance, where do the dbt files go when they are deleted and why
can I not find any in
searches ('Search'; GoogleDesktop; or 'Query the Indexing Service).

I now know that XP colours compressed files blue in Windows Explorer, which
may explain the
existence of new blue 'FoldersBasic.dbx' and 'DraftsBasic.dbx' amongst the
mostly black entries in
the most recent list of dbxs found by WE (the blue ones are not reflected as
box names in the OE tree). Should
all compacted files be in blue now and if so does this mean that the ones
that are still in black
and showing as empty are actually ones that have been compacted into new
blue folders which have
not yet been brought into use by Folders.dbx, and the ones that are still
black and 'full' haven't
been arrived at yet, and should themselves be compacted into blue folders?

OE is still prompting me to compact when I shut it. and I am very reluctant
to do this until I have
exhausted any recovery possibilities.  If half my folders are indeed empty
and the other half were
compacted before the crash, why does it still want to compact anyway?  If I
did allow it to compact,
would it finish some process earlier interrupted and maybe 'find' my 'lost'
mail by finishing
putting it in the right boxes and sorting out the 'Folders.dbx vs
FoldersBasic.dbx' situation.

If you can throw any  further light on this I would be most grateful.

Kind regards,

SteveH

Incidentally my virus scanner has deleted netski.zip 4 times and mydoom once
while composing this reply!

> How often do you compact all OE folders?
>
[quoted text clipped - 28 lines]
>>
>> SteveH
PA Bear - 26 Oct 2005 23:28 GMT
[Tip: OE Tools > Options > Send > News (and Mail) Sending Format > Plain
Text > Automatically wrap text at... (Try 76 or lower)]

> OE is still prompting me to compact when I shut it. and I am very
> reluctant to do this until I have exhausted any recovery possibilities.

AFAIK you can't disable Automatic Compacting (AC) or stop it from running.
If you decline the prompt, you're only declining receiving notification of
AC so when it's time for AC to run again (every 100 times you close OE), it
will run without notice.  So chances are, AC has been running anyway.

However, your current Identity may be damaged, especially if its the default
Main Identity.  Try one or more of your accounts in a new Named Identity
(File>Identities>Add new identity).  Assuming all is well, import messages
from the old Identity before deleting it (File>Identities>Manage
Identities).  (Don't bother importing any Hotmail folders.)

To avoid such corruption in future:

- Don't use Inbox or Sent Items to archive messages.  Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline".  More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- Do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place (WinXP SP2 only).

- Your anti-virus application's email scanning feature can also cause such
corruption.  Disable it.  It provides no additional protection.

> Incidentally my virus scanner has deleted netski.zip 4 times and mydoom
> once while composing this reply!

1. Make sure you're fully patched at Windows Update, Steve.

2. Run a thorough check for hijackware (including posting your HijackThis
log to an appropriate forum):

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
  http://aumha.org/a/quickfix.htm
  http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
  http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware.  **Post
your log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30 
for expert analysis, not here.**

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

> Thanks very much for your concern PA,
>
[quoted text clipped - 96 lines]
> > > If it did this during a compaction process, disaster would presumably
> > > ensue!
Steve Hawkins - 27 Oct 2005 14:54 GMT
thanks again PA,

I've now picked up the virus warnings while opening other sites (Eg NetDoctor), and it strikes me
that this may be a follow on from disabling virus scanning of e-mail as per following advice on
compaction?

Regards,
SteveH

> [Tip: OE Tools > Options > Send > News (and Mail) Sending Format > Plain Text > Automatically wrap
> text at... (Try 76 or lower)]
[quoted text clipped - 152 lines]
>> > > If it did this during a compaction process, disaster would presumably
>> > > ensue!
Kath Adams - 27 Oct 2005 17:50 GMT
That sounds suspiciously as though you have disabled the AV altogether!
Try AVG, well recommended and free. It's what I use- as do many other
MVP's.
http://www.grisoft.com/doc/289/lng/us/tpl/tpl01

Kath

> thanks again PA,
>
[quoted text clipped - 166 lines]
>>>>> would
>>>>> presumably ensue!

Signature

Kath Adams
MS MVP - Windows (Outlook Express)

Steve Hawkins - 28 Oct 2005 14:13 GMT
Thanks Kath,

I have installed AVG to a borrowed laptop to get around problems of remote
updating its Sophos as a third party.  It is good to hear I was following
good advice with AVG and will install it on the pc if the problems persist.

Regards,
SteveH

> That sounds suspiciously as though you have disabled the AV altogether!
> Try AVG, well recommended and free. It's what I use- as do many other
[quoted text clipped - 172 lines]
>>>>>> does so! If it did this during a compaction process, disaster would
>>>>>> presumably ensue!
PA Bear - 28 Oct 2005 21:30 GMT
What Kath said.

> thanks again PA,
>
[quoted text clipped - 165 lines]
> > > > > would
> > > > > presumably ensue!
Steve Hawkins - 30 Oct 2005 22:43 GMT
Thanks PA,

Have run HijackThis and posted the log: to an uneducated eye, it looks quite
clean, but results awaited with interest.

Regards,

SteveH

> What Kath said.
>
[quoted text clipped - 171 lines]
>> > > > > would
>> > > > > presumably ensue!
PA Bear - 30 Oct 2005 23:44 GMT
Your thread in Aumha Forums: http://aumha.net/viewtopic.php?t=16445

Steve, are your time, date and time zone settings correct?

You've got too many related threads going here.  Please restrict all further
posts to the one with subject "Netsky and Mydoom etc. attacks while using
this service".  Thanks.
Signature

~PA Bear

> Thanks PA,
>
[quoted text clipped - 179 lines]
> > > > > > > compaction process, disaster would
> > > > > > > presumably ensue!
Steve Hawkins - 31 Oct 2005 16:35 GMT
Apologies for the confusion: will try to keep the blinkers on in future
(subject matter tends to overlap somewhat).

Time settings had been synchronised on the 28th, so I've just rerun them in
case there was any confusion in the switch back to gmt.

Cheers,
SteveH

> Your thread in Aumha Forums: http://aumha.net/viewtopic.php?t=16445
>
[quoted text clipped - 191 lines]
>> > > > > > > compaction process, disaster would
>> > > > > > > presumably ensue!
 
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