Re-install Outlook Express?

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PVR - 30 Jul 2007 17:12 GMT

I have used Outlook Express 6 (OE) for many years. Recently I had to change
over to Road Runner (RR) from Adelphia. Many problems. I contacted this
forum without success. I contacted CA 2007 (Anti virus, Anti Spam, etc) They
could not help. Same with RR but they did provide a work around and
suggested that one or more files in OE was corrupted.

Is it possible to re-install OE without loosing my received and sent emails?

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Gordon - 30 Jul 2007 17:22 GMT

>I have used Outlook Express 6 (OE) for many years. Recently I had to change
>over to Road Runner (RR) from Adelphia. Many problems.

Like what? Someone here may well have a solution if you tell us what they
are. Merely changing ISP should have no effect on your mail client at all.

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PVR - 30 Jul 2007 17:47 GMT

The problems occurred after I changed the ISP. At that time I had to change
the Security Suites from Adelphia's "Freedom" to Road Runner's CA 2007.
Below is an earlier post of mine to this forum.

>I have used Outlook Express (OE) for many years. Suddenly I am receiving an

error icon (bottom right of the screen) and a pair of error messages (Error
messages 0x800420CD and 0x800CCC90). Also I receive the same emails from
senders received earlier, i.e. I receive additional instances of emails each
time I open OE. I use CA Security Center from Time Warner (Road Runner). I
have not changed anything that I am aware of. Error messages are shown
below.

1). Message number 2 could not be retrieved. Account:
'pop-server.roadrunner.com', Server: 'pop-server.roadrunner.com', Protocol:
POP3, Server Response: '.', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800420CD

2). The server responded with an error. Account:
'pop-server.roadrunner.com', Server: 'pop-server.roadrunner.com', Protocol:
POP3, Server Response: 'Return-Path: <Mayberrystrvz@firstworld.net>', Port:
110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

Any suggestions?

Thanks,

Peter>

Road Runner Tech Support suggested removing excess post from their email
site (https://webmail.roadrunner.com. I did this and the problem in OE (on
two computers) went away, so far.

Peter.

>>I have used Outlook Express 6 (OE) for many years. Recently I had to
>>change over to Road Runner (RR) from Adelphia. Many problems.
>
> Like what? Someone here may well have a solution if you tell us what they
> are. Merely changing ISP should have no effect on your mail client at all.

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Gordon - 30 Jul 2007 17:54 GMT

> The problems occurred after I changed the ISP. At that time I had to
> change the Security Suites from Adelphia's "Freedom" to Road Runner's CA
> 2007.

So the problem would seem to be with the security suite. BTW you don't HAVE
to use any "security suite" at all if you don't want to. Your ISP cannot
dictate what software you use. Try disabling it and see if that stops the
problems.

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PVR - 30 Jul 2007 18:11 GMT

I had done that, problem was not solved.

Peter.

>> The problems occurred after I changed the ISP. At that time I had to
>> change the Security Suites from Adelphia's "Freedom" to Road Runner's CA
[quoted text clipped - 4 lines]
> cannot dictate what software you use. Try disabling it and see if that
> stops the problems.

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Steve Cochran - 31 Jul 2007 11:14 GMT

See www.oehelp.com/OETips.aspx#3 You need to disable email scanning and
then set your accounts up again. Also disable any antispam software. If
you persist in downloading the same messages over and over again, then
delete the pop3uidl.dbx file (hidden).

steve

> The problems occurred after I changed the ISP. At that time I had to
> change the Security Suites from Adelphia's "Freedom" to Road Runner's CA
[quoted text clipped - 42 lines]
>> are. Merely changing ISP should have no effect on your mail client at
>> all.

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PVR - 31 Jul 2007 13:27 GMT

Steve, many thanks for your help. Apparently my email comes to Outlook
Express via Road Runner's (RR) Webmail site which I don't use directly. I
went into the RR Webmail site and deleted the repeating messages. This
solved the problem so far. If the problem reappears I shall use your
solution.

Peter.

> See www.oehelp.com/OETips.aspx#3 You need to disable email scanning and
> then set your accounts up again. Also disable any antispam software. If
[quoted text clipped - 50 lines]
>>> they are. Merely changing ISP should have no effect on your mail client
>>> at all.

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N. Miller - 31 Jul 2007 15:16 GMT

> Steve, many thanks for your help. Apparently my email comes to Outlook
> Express via Road Runner's (RR) Webmail site which I don't use directly. I
> went into the RR Webmail site and deleted the repeating messages. This
> solved the problem so far. If the problem reappears I shall use your
> solution.

FYI: RoadRunner's web mail site is just an HTTP access to the content of a
POP3 server. The email arrives via SMTP, and client access is via POP3.

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Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.

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