OE hostPOP3 and host SMTP not found

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Windows Forum / Outlook Express / General Topics / November 2007

OE hostPOP3 and host SMTP not found

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Bonnie - 28 Aug 2007 02:20 GMT

Cannot send mail. receive error message 0x800CCCOD for both POP3 and SMTP.
Contacted net zero and followed instructions to reconfigure OE, didn't work
Turned off Norton antivirus scanning of out and in email, then tried
sending..didn't work.
I have OE 6, windows XP Home Edition on new computer (other crashed and
died) and Norton antivirus 2007. HELP!

Reply to this Message

Bruce Hagen - 28 Aug 2007 02:30 GMT

Please post the entire error message.

Signature

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

> Cannot send mail. receive error message 0x800CCCOD for both POP3 and
> SMTP.
[quoted text clipped - 4 lines]
> I have OE 6, windows XP Home Edition on new computer (other crashed and
> died) and Norton antivirus 2007. HELP!

Reply to this Message

Bonnie - 28 Aug 2007 04:40 GMT

I just received a message from Net Zero to change the mailserver port from 25
to 587, which I did and still received this message when I tried to send
mail: The host 'POP3' could not be found. Please verify that
you have entered the server name correctly. Account: 'POP3', Server: 'POP3',
Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error
Number: 0x800CCC0D

> Please post the entire error message.
> > Cannot send mail. receive error message 0x800CCCOD for both POP3 and
[quoted text clipped - 5 lines]
> > I have OE 6, windows XP Home Edition on new computer (other crashed and
> > died) and Norton antivirus 2007. HELP!

Reply to this Message

Bruce Hagen - 28 Aug 2007 05:26 GMT

Did you try changing it back to what it was?

Configure NetZero in Outlook Express:
http://www.netzero.net/support/email/email-setup-msoex5.html

Signature

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

>I just received a message from Net Zero to change the mailserver port from
>25
[quoted text clipped - 14 lines]
>> > I have OE 6, windows XP Home Edition on new computer (other crashed and
>> > died) and Norton antivirus 2007. HELP!

Reply to this Message

Bonnie - 28 Aug 2007 05:52 GMT

Sorry about stating the new thread, I pressed the wrong button. Yes I changed
it back, didn't work. Could Norton be involved in this?

Signature

Bonnie

> Did you try changing it back to what it was?
>
[quoted text clipped - 18 lines]
> >> > I have OE 6, windows XP Home Edition on new computer (other crashed and
> >> > died) and Norton antivirus 2007. HELP!

Reply to this Message

PA Bear - 28 Aug 2007 07:13 GMT

Is Email Protection (scanning) still disabled?

> Sorry about stating the new thread, I pressed the wrong button. Yes I
> changed it back, didn't work. Could Norton be involved in this?
[quoted text clipped - 34 lines]
>>>>> and
>>>>> died) and Norton antivirus 2007. HELP!

Reply to this Message

Bonnie - 29 Aug 2007 07:12 GMT

Hi PA Bear,

While I'm working on fixing the OE, I keep it disabled but when I'm through
I enable Norton again.

Signature

Bonnie

> Is Email Protection (scanning) still disabled?
>
[quoted text clipped - 36 lines]
> >>>>> and
> >>>>> died) and Norton antivirus 2007. HELP!

Reply to this Message

PA Bear - 30 Aug 2007 07:43 GMT

You want to /disable/ Email Protection (email scanning) and leave it
disabled.

Do NOT disable NAV itself if the machine's connected to the internet.

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

> Hi PA Bear,
>
[quoted text clipped - 45 lines]
>>>>>>> and
>>>>>>> died) and Norton antivirus 2007. HELP!

Reply to this Message

Frank Saunders, MS-MVP OE/WM - 28 Aug 2007 10:06 GMT

Neither POP3 not SMTP is a proper server name. Please chsange the outgoing
server to authsmtp.netzero.com and the incoming server topop.netzero.com

The link Bruce gave you is worth reading.

Signature

Frank Saunders, MS-MVP OE/WM
Do not send mail.

> Sorry about stating the new thread, I pressed the wrong button. Yes I
> changed
[quoted text clipped - 30 lines]
>> >> > and
>> >> > died) and Norton antivirus 2007. HELP!

Reply to this Message

Bonnie - 29 Aug 2007 07:10 GMT

Hi Frank,

I have it configured the way you stated, still doesn't work. The first
thing I did was go to the netzero website and configure it that way and it
didn't work.(before I posted here.) I think I'm just going to give up, and
use my web email. I've already spent 6 hours on this.
Thanks for the help. I appreciate it.

Signature

Bonnie

> Neither POP3 not SMTP is a proper server name. Please chsange the outgoing
> server to authsmtp.netzero.com and the incoming server topop.netzero.com
[quoted text clipped - 35 lines]
> >> >> > and
> >> >> > died) and Norton antivirus 2007. HELP!

Reply to this Message

Bonnie - 29 Aug 2007 08:06 GMT

I found something...
I just tripped over this, it says 'Local Area Network' cable is unplugged,
what is that?

Signature

Bonnie

> Neither POP3 not SMTP is a proper server name. Please chsange the outgoing
> server to authsmtp.netzero.com and the incoming server topop.netzero.com
[quoted text clipped - 35 lines]
> >> >> > and
> >> >> > died) and Norton antivirus 2007. HELP!

Reply to this Message

Bruce Hagen - 29 Aug 2007 14:19 GMT

It means the problem may be the connection to the modem, or the modem
itself.

Signature

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

>I found something...
> I just tripped over this, it says 'Local Area Network' cable is unplugged,
[quoted text clipped - 44 lines]
>> >> >> > and
>> >> >> > died) and Norton antivirus 2007. HELP!

Reply to this Message

PA Bear - 30 Aug 2007 07:44 GMT

Is the machine connected to the modem or router?

Signature

~PA Bear

> I found something...
> I just tripped over this, it says 'Local Area Network' cable is unplugged,
[quoted text clipped - 44 lines]
>>>>>>> and
>>>>>>> died) and Norton antivirus 2007. HELP!

Reply to this Message

Bonnie - 30 Aug 2007 10:46 GMT

PA Bear,

I have the phone line plugged into the"Line" port. I have nothing plugged
into the "Phone port" or the LAN port on the tower.
I'm also not sure about my connection settings. In OE, they're all set to
"LAN".
I use dial up to get online via netzero.

Signature

Bonnie

> Is the machine connected to the modem or router?
> > I found something...
[quoted text clipped - 45 lines]
> >>>>>>> and
> >>>>>>> died) and Norton antivirus 2007. HELP!

Reply to this Message

PA Bear - 31 Aug 2007 02:10 GMT

Open Network Connections > right-click on Local Area Connection > select
Disable.

Signature

~PA Bear

> PA Bear,
>
[quoted text clipped - 64 lines]
>>>>>>>>> and
>>>>>>>>> died) and Norton antivirus 2007. HELP!

Reply to this Message

Donna - 17 Nov 2007 05:14 GMT

Bruce, I just found this forum about Bonnie and her problem with POP 3, I
also have the same problem. The host 'POP3' could not be found. Please
verify that you have entered the server name correctly. Account: 'POP3',
Server: 'POP3', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
11001, Error Number: 0x800CCC0D. It is also on Port: 25. I have Windows XP;
IE7 and today got the Alltel wireless adapter that will be my way of
connecting to the internet. Even with MSN I had problems enabling the
Outlook Express. I also went to Set Program Access and Defaults and chose
Microsoft everything, and it still would not send a message. Also, I do not
communicate through a server, it is just my home computer. Two years ago, I
was very frustrated trying to do the same thing that I gave up and went with
an ISP. I would like to drop the ISP and just use Microsoft Outlook. HELP!!

> Please post the entire error message.
> > Cannot send mail. receive error message 0x800CCCOD for both POP3 and
[quoted text clipped - 5 lines]
> > I have OE 6, windows XP Home Edition on new computer (other crashed and
> > died) and Norton antivirus 2007. HELP!

Reply to this Message

Bruce Hagen - 17 Nov 2007 05:21 GMT

Donna. Please start your own NEW thread and post your error message
verbatim. You can LEFT click on the text of the error message and then right
click to copy.

I don't know if the error message you posted is yours, but if it is, your
server settings are not correct.

Signature

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

> Bruce, I just found this forum about Bonnie and her problem with POP 3, I
> also have the same problem. The host 'POP3' could not be found. Please
[quoted text clipped - 23 lines]
>> > I have OE 6, windows XP Home Edition on new computer (other crashed and
>> > died) and Norton antivirus 2007. HELP!

Reply to this Message

Frank Saunders MS-MVP IE,OE/WM - 17 Nov 2007 19:46 GMT

> Bruce, I just found this forum about Bonnie and her problem with POP 3, I
> also have the same problem. The host 'POP3' could not be found. Please
[quoted text clipped - 13 lines]
> an ISP. I would like to drop the ISP and just use Microsoft Outlook.
> HELP!!

POP3 is not a proper server name. Please contact your mail provider.

Signature

Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

Reply to this Message

N. Miller - 28 Aug 2007 17:57 GMT

> Cannot send mail. receive error message 0x800CCCOD for both POP3 and SMTP.
> Contacted net zero and followed instructions to reconfigure OE, didn't work
> Turned off Norton antivirus scanning of out and in email, then tried
> sending..didn't work.
> I have OE 6, windows XP Home Edition on new computer (other crashed and
> died) and Norton antivirus 2007. HELP!

I tried to Telnet to your POP3 server. Doesn't work:

| C:\Documents and Settings\Norman>telnet pop3 110
| Connecting To pop3...
| Could not open connection to the host, on port 110: Connect failed

I assume you have "SMTP" as your SMTP server name?

Try this, instead:

http://www.juno.com/support/email/email-setup-msoex6.html

Signature

Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.

Reply to this Message

Bonnie - 29 Aug 2007 07:34 GMT

Thanks Norman, I'll give it a try.

Bonnie

Signature

Bonnie

> > Cannot send mail. receive error message 0x800CCCOD for both POP3 and SMTP.
> > Contacted net zero and followed instructions to reconfigure OE, didn't work
[quoted text clipped - 14 lines]
>
> http://www.juno.com/support/email/email-setup-msoex6.html

Reply to this Message

trevor - 29 Nov 2007 13:35 GMT

i have same problem , cant get through to ms 2 sort it out any ideas trev

> Cannot send mail. receive error message 0x800CCCOD for both POP3 and SMTP.
> Contacted net zero and followed instructions to reconfigure OE, didn't work
> Turned off Norton antivirus scanning of out and in email, then tried
> sending..didn't work.
> I have OE 6, windows XP Home Edition on new computer (other crashed and
> died) and Norton antivirus 2007. HELP!

Reply to this Message

Bruce Hagen - 29 Nov 2007 15:12 GMT

Please start a new post describing /your/ problem and include the error
message you get in its entirety.

Signature

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

>i have same problem , cant get through to ms 2 sort it out any ideas trev
>
[quoted text clipped - 6 lines]
>> I have OE 6, windows XP Home Edition on new computer (other crashed and
>> died) and Norton antivirus 2007. HELP!

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