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Windows Forum / Outlook Express / General Topics / October 2007

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Cannot Delete certain messages from Inbox

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T Miller - 22 Oct 2007 02:38 GMT
I am a long time user of OE and just yesterday I started having problems
deleteing certain messages from my Inbox.  I highlight the message and click
delete but the message doesn't go anywhere.
Signature

TLM

Bruce Hagen - 22 Oct 2007 02:52 GMT
Deleted Items is probably corrupt. In the off chance that you are saving
messages you want to save in Deleted Items, (a garbage pail), move them to a
local folder you create and then do the following.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for Deleted Items and delete it.  A new
one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Outlook Express Quick Backup (OEQB):
http://www.oehelp.com/OEBackup/Default.aspx
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         Bruce Hagen
MS-MVP Outlook Express
     Imperial Beach, CA

>I am a long time user of OE and just yesterday I started having problems
> deleteing certain messages from my Inbox.  I highlight the message and
> click
> delete but the message doesn't go anywhere.
T Miller - 29 Oct 2007 17:56 GMT
Bruce,

I tried what you suggested and so far so good.  Thank you for your help!

Signature

TLM

> Deleted Items is probably corrupt. In the off chance that you are saving
> messages you want to save in Deleted Items, (a garbage pail), move them to a
[quoted text clipped - 46 lines]
> > click
> > delete but the message doesn't go anywhere.
Bruce Hagen - 29 Oct 2007 17:59 GMT
You're welcome.
Signature

         Bruce Hagen
MS-MVP Outlook Express
     Imperial Beach, CA

> Bruce,
>
[quoted text clipped - 59 lines]
>> > click
>> > delete but the message doesn't go anywhere.
Michael Santovec - 23 Oct 2007 02:13 GMT
There might be scripting or something else in the message that is
causing OE to get hung up on the message.

If you turn off the Preview Pane (View, Layout) in Outlook Express you
can select and delete a message without OE trying to open it.  For OE5+
you can add a button to the Tool Bar to toggle the Preview Pane off and
on.

If that doesn't help, then see Bruce's reply.

Signature

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

>I am a long time user of OE and just yesterday I started having
>problems
> deleteing certain messages from my Inbox.  I highlight the message and
> click
> delete but the message doesn't go anywhere.
T Miller - 29 Oct 2007 17:56 GMT
I tried Bruce's suggestions and so far so good.  Thanks!!
Signature

TLM

> There might be scripting or something else in the message that is
> causing OE to get hung up on the message.
[quoted text clipped - 11 lines]
> > click
> > delete but the message doesn't go anywhere.
 
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