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Windows Forum / Outlook Express / General Topics / November 2007email problem - attachment received as inline text
We have email problems with several of our clients and customers. To these customers, every time when we email out (using Outlook) with attachments, such as .doc and .pdf and .jpg files. These email was received with one large garble inline text message, but no attachment, by these customers. However, if we send out same email by web based email, such as yahoo, the attachments are received OK by the same customers. Can you tell me what is the problem we are dealing with? Thank you. When using OL to send to users of Outlook Express, always use Plain Text format, especially if there's an attachment. OE simply does not "understand" OL's RichText or HTML formatting.  Signature~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin http://aumha.net DTS-L.ORG http://66.39.69.143/ > We have email problems with several of our clients and customers. > [quoted text clipped - 10 lines] > > Thank you. > When using OL to send to users of Outlook Express, always use Plain Text > format, especially if there's an attachment. OE simply does not > "understand" OL's RichText or HTML formatting. Not using Outlook Expree. Only use Outlook. >> When using OL to send to users of Outlook Express, always use Plain Text >> format, especially if there's an attachment. OE simply does not >> "understand" OL's RichText or HTML formatting. > > Not using Outlook Expree. Only use Outlook. Then why did you post your question in an Outlook Express-specific newsgroup? Outlook-specific newsgroups include: news://msnews.microsoft.com/microsoft.public.outlook.general news://msnews.microsoft.com/microsoft.public.outlook.configuration news://msnews.microsoft.com/microsoft.public.outlook.contacts news://msnews.microsoft.com/microsoft.public.outlook.installation news://msnews.microsoft.com/microsoft.public.outlook.interop news://msnews.microsoft.com/microsoft.public.outlook.printing news://msnews.microsoft.com/microsoft.public.outlook.bcm news://msnews.microsoft.com/microsoft.public.outlook.fax news://msnews.microsoft.com/microsoft.public.outlook.program_addins news://msnews.microsoft.com/microsoft.public.outlook.program_forms news://msnews.microsoft.com/microsoft.public.outlook.program_vba news://msnews.microsoft.com/microsoft.public.outlook.teamfolders news://msnews.microsoft.com/microsoft.public.outlook.thirdpartyutil Signature~PA Bear > We have email problems with several of our clients and customers. > [quoted text clipped - 9 lines] > > Thank you. Do you have Outlook set to insert text attachments into the body of the e- mail ? (Lame if you ask me....an attachment is an attachment....period. If I wanted it in the body, I would have cut & pasted it there.) >> We have email problems with several of our clients and customers. >> [quoted text clipped - 15 lines] > (Lame if you ask me....an attachment is an attachment....period. If I > wanted it in the body, I would have cut & pasted it there.) No, Just in Outlook, simple attachment files of .doc or .jpg or .pdf files. Did not ask to insert text into the body of the email. (Yes, we are extra careful to do that). > We have email problems with several of our clients and customers. > [quoted text clipped - 10 lines] > > Thank you. If the mail was sent from Outlook using Outlook's RTF format then Outlook Express will never find the attachment. Outlook Express does not understand Outlook's RTF format. Ask the Outlook user to please use Plain Text, especially when sending attachments. SignatureFrank Saunders MS-MVP IE,OE/WM www.fjsmjs.com Do not send email >> We have email problems with several of our clients and customers. > [quoted text clipped - 4 lines] > > -- The mail was either plain text or html, set by Outlook 2003. Again, not using Outlook Express. >>> We have email problems with several of our clients and customers. >> If the mail was sent from Outlook using Outlook's RTF format then Outlook >> Express will never find the attachment. Outlook Express does not >> understand Outlook's RTF format. Ask the Outlook user to please use Plain >> Text, especially when sending attachments. > The mail was either plain text or html, set by Outlook 2003. > > Again, not using Outlook Express. It does not matter what *you* are using, it matters what *your customer/clients* are using. *You* should try sending with Outlook configured to send "Plain Text" only, and see if your customers/clients still report problems, or stop reporting problems. SignatureNorman ~Shine, bright morning light, ~now in the air the spring is coming. ~Sweet, blowing wind, ~singing down the hills and valleys. > It does not matter what *you* are using, it matters what *your > customer/clients* are using. *You* should try sending with Outlook > configured to send "Plain Text" only, and see if your customers/clients > still report problems, or stop reporting problems. OK, the one major customer is still always have this same problem with our email with attachment is using Gmail by Google. This customer is using web based Gmail browser to receive our email. >>> We have email problems with several of our clients and customers. >> [quoted text clipped - 8 lines] > > Again, not using Outlook Express. It may be going through an Exchange Server which is changing it to RTF (ms-tnef). SignatureFrank Saunders MS-MVP IE,OE/WM www.fjsmjs.com Do not send email |
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