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Windows Forum / Outlook Express / General Topics / January 2008OE does not log in to Hotmail
My environment is XP, IE7,OE6. I have been using an old Hotmail account successfully for years from OE. On a separate computer, same SW, I try to do the same with a new Hotmail (Live as it is now named) account but authenticacion fails. After installing kb904942 as recommended all that happens is a message telling me that free hotmail accounts cannot be connected. References to the join.msn.com/hotmailplus/overview take me to the get.live.com/mail/options page which does not clarify the issue. Hotmailplus does not seem to exist any more (I am not surprised as it once had a price tag attached). This is really a mess in terms of support. Any idea of how I should proceed?-- TS What the redirect was intending is that you get Windows Live Mail. This is Microsoft's new free mail client and supports Hotmail. It is the successor for OE (XP) and Windows Mail (Vista).  SignatureMike - http://pages.prodigy.net/michael_santovec/techhelp.htm > My environment is XP, IE7,OE6. I have been using an old Hotmail > account [quoted text clipped - 14 lines] > should proceed?-- > TS I am afraid this is not a helpful comment. As stated I have a new Live Hotmail account. The issue is that it does not work with OE and the documentation on the support sites seems out of date. I am used to reading the technical support papers but in this case the ones I have seen offer no solution. Which is what I am asking for SignatureTS > What the redirect was intending is that you get Windows Live Mail. This > is Microsoft's new free mail client and supports Hotmail. It is the [quoted text clipped - 18 lines] > > should proceed?-- > > TS Just because you could access your other Hotmail account in OE doesn't mean you'll be able to access the new one in OE, unless you're a (Windows Live) Hotmail Plus or MSN Premium subscriber. Are you? Windows Live Hotmail Plus http://get.live.com/en-us/mailplus/features [http://get.live.com/en-gb/mailplus/features] Signature~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > My environment is XP, IE7,OE6. I have been using an old Hotmail account > successfully for years from OE. On a separate computer, same SW, I try to [quoted text clipped - 8 lines] > idea of how I should proceed?-- > TS The problem is that there is no Hotmail Plus to be found. Perhaps , as indicated to me by M Santovec, the Live Mail product is the free replacement. I have not yet tried it. Anyhow M-soft is doing a very poor job in making the requirements clear to the user. Hotmail in OE differs from any other e-mail suppliers like Gmail or Yahoo only by the ability to automatically present the folders chosen. M-soft should encourage this option, not hide it by ignorance. SignatureTS > Just because you could access your other Hotmail account in OE doesn't mean > you'll be able to access the new one in OE, unless you're a (Windows Live) [quoted text clipped - 15 lines] > > idea of how I should proceed?-- > > TS > The problem is that there is no Hotmail Plus to be found. Huh? Windows Live Hotmail Plus is the same thing/its new name => http://get.live.com/en-us/mailplus/features > ...Anyhow M-soft is doing a very poor > job in making the requirements clear to the user. The error message you got... > ...all that >>> happens is a message telling me that free hotmail accounts cannot be >>> connected. References to the join.msn.com/hotmailplus/overview ...seems pretty clear to me. Effective late Sept-05, you had to be a Hotmail Plus or MSN Premium subscriber to be able to access a new account in OE. Signature~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > The problem is that there is no Hotmail Plus to be found. Perhaps , as > indicated to me by M Santovec, the Live Mail product is the free [quoted text clipped - 35 lines] >>> idea of how I should proceed?-- >>> TS > My environment is XP, IE7,OE6. I have been using an old Hotmail account > successfully for years from OE. On a separate computer, same SW, I try to do > the same with a new Hotmail (Live as it is now named) account but > authenticacion fails. A new account, as opposed to the old account which has always worked. Out of luck. Since about Sept. 2004, Hotmail has not allowed client (MSOE) access to free accounts, except those which were already being accessed prior to that date. > After installing kb904942 as recommended all that happens is a message telling > me that free hotmail accounts cannot be connected. It has been thus since Sept., 2004. > References to the join.msn.com/hotmailplus/overview take me to the > get.live.com/mail/options page which does not clarify the issue. Seems very straightforward to me. The button on the left takes you do a Windows Live Hotmail account sign-up page. The button on the right takes you to a WindowsInstaller.exe download page. WindowsInstaller.exe will install as many, or as few of the Windows Live applications as you would like to use. Windows Live Mail (a stand alone desktop client), Windows Live Messenger (the Instant Message client), and more. > Hotmailplus does not seem to exist any more (I am not surprised as it once > had a price tag attached). There is a link just above the list of Windows Live Hotmail features column. The one with the green check marks. > This is really a mess in terms of support. Any idea of how I > should proceed?-- MSFT has always been weak in the support department. As have the computer manufacturers, and ISPs; it is all driven by what customers are willing to pay, and we have driven them to offer less support in exchange for lower consumer prices. Our fault, really. Use the Windows Live services button. Download the Windows Live installer. Pay close attention to the choices it offers. You can have it install just the Windows Live Mail application, if that is all that you will need. Free Windows Live Hotmail accounts can be accessed with WLM. Or, if you just want to pay for Hotmail Plus, click on the "Windows Live Hotmail Plus" link below the orange "Get it" button on the Windows Live Hotmail side of the page. SignatureNorman ~Shine, bright morning light, ~now in the air the spring is coming. ~Sweet, blowing wind, ~singing down the hills and valleys. The answer was given by Bear but I did not observe it. The page http://get.live.com/en-us/mailplus/features never appears in the MS links (in Swedish). No reference at all to HotMail Plus is made from Swedish pages. Thanks for the explanation of a very peculiar situation, all due to bad mgmt from MS. I have heard rumours that MS will enable the linkage again for ordinary Hotmail accounts. There seems to be little value in paying 20 US dollars to MS to enable the linkage between their products. A gmail, or similar account, works fine (without folder sync of course). I will stay with that and not rely on translated MS web pages in the future > > My environment is XP, IE7,OE6. I have been using an old Hotmail account > > successfully for years from OE. On a separate computer, same SW, I try to do [quoted text clipped - 41 lines] > to pay for Hotmail Plus, click on the "Windows Live Hotmail Plus" link below > the orange "Get it" button on the Windows Live Hotmail side of the page. Windows Live Hotmail Plus may not be available in your geographic region yet, Ossian. Signature~PA Bear > The answer was given by Bear but I did not observe it. The page > http://get.live.com/en-us/mailplus/features never appears in the MS links [quoted text clipped - 66 lines] >> ~Sweet, blowing wind, >> ~singing down the hills and valleys. If this is the case, which I don´t know, the absence of any information from MS is no less negligent. Anyhow, thanks for the help. As long as I still have to pay to have MS allow a connection for its own product I will recommend other alternatives to my friends and colleagues-- TS > Windows Live Hotmail Plus may not be available in your geographic region > yet, Ossian. [quoted text clipped - 68 lines] > >> ~Sweet, blowing wind, > >> ~singing down the hills and valleys. |
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