As of two days ago, I can no longer send an email with an attachment. The
program just starts to loop and attempts to resend every minute.
AFter a few attempts I can go into the 'outbox' folder and delete the email.
However, the recepients are saying that they are receiving multiple copies
of the same email.
any suggestions?
Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.
Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.
In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.
With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.
General precautions for Outlook Express:
Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.
After you are done, follow up by compacting your folders manually while
working *offline* and do it often.
Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.
Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

Signature
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
> As of two days ago, I can no longer send an email with an attachment. The
> program just starts to loop and attempts to resend every minute.
[quoted text clipped - 5 lines]
>
> any suggestions?
carolinaadi - 31 Jan 2008 20:57 GMT
Bruce,
Thank you so much for the quick response. Following your directions, I run
into a popup that cannot find the location of the 'stored folder' link. any
suggestions?
thank you
> Do the following for the Outbox, and if the problem persists, repeat for
> Sent Items after you move any messages you wish to save to a local folder
[quoted text clipped - 46 lines]
> >
> > any suggestions?
Bruce Hagen - 31 Jan 2008 21:06 GMT
Where did you see this popup? Did you enable Hidden Files and Folders? Do
that and then just follow the path manually in Windows Explorer rather than
using Start | Run.

Signature
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
> Bruce,
> Thank you so much for the quick response. Following your directions, I
[quoted text clipped - 65 lines]
>> >
>> > any suggestions?
carolinaadi - 31 Jan 2008 21:47 GMT
Bruce,
Okay I just got it all done. However, the same thing is still happening.
Any other suggestions?
thanks
> Where did you see this popup? Did you enable Hidden Files and Folders? Do
> that and then just follow the path manually in Windows Explorer rather than
[quoted text clipped - 68 lines]
> >> >
> >> > any suggestions?
Bruce Hagen - 31 Jan 2008 21:52 GMT
Three things:
Was OE closed when you deleted the Outbox.dbx and Sent Items.dbx files?
Have you turned off e-mail scanning and compacted as suggested?
What is the size of the attachment?

Signature
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
> Bruce,
> Okay I just got it all done. However, the same thing is still happening.
[quoted text clipped - 91 lines]
>> >> >
>> >> > any suggestions?