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Erratic Outlook Express

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Kubla - 09 Apr 2008 04:32 GMT
I am having trouble with my Outlook Express.  I'm running XP Pro SP2.
When I try and send an email, I get a message:
   "The message could not be sent because the server rejected the sender's
e-mail address. The sender's e-mail address was xxxxxxx@pacbell.net'.
Subject 'Fw: Why shopping at xxxx..x..............,', Account:
'postoffice.pacbell.net', Server: 'mail.pacbell.net', Protocol: SMTP, Server
Response: '451 4.7.7 Mail access temporarily suspended for
69.229.8.129**BCMI**nlpi043', Port: 25, Secure(SSL): No, Server Error: 451,
Error Number: 0x800CCC78"

Sometimes I have to reboot the computer in order to send the message.  Then,
other times the message will just send as if nothing happened.

Thanks
PA Bear [MS MVP] - 09 Apr 2008 04:42 GMT
Is this a sudden, new problem or an ongoing one?
=================
Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/kb/813514

Disable email scanning by your anti-virus application.  It provides no
additional protection and even Symantec says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> I am having trouble with my Outlook Express.  I'm running XP Pro SP2.
> When I try and send an email, I get a message:
[quoted text clipped - 13 lines]
>
> Thanks
kubla - 10 Apr 2008 02:10 GMT
Ongoing for quite a while now.
> Is this a sudden, new problem or an ongoing one?
> =================
[quoted text clipped - 33 lines]
>>
>> Thanks
PA Bear [MS MVP] - 10 Apr 2008 04:17 GMT
Have you contacted Pacbell about this?

What anti-virus application or security suite is installed?  What
anti-spyware applications (other than Defender)?  What third-party firewall
(if any)?  Is the machine fully patched at Windows Update?  Can you even
access Windows Update?
Signature

~PA Bear

> Ongoing for quite a while now.
>
[quoted text clipped - 42 lines]
>>>
>>> Thanks
kubla - 10 Apr 2008 05:45 GMT
All my aps are ok but just OE acts strange.  I'm using McAfee anti
virus/firewall and I'm all patched up from MS.  I will contact provider
tomorrow if I keep acting like this.  One thing, though, I am now running a
spyware/trojan program and I'm seeing a lot of hidden things I didn't know
were there.  After I clean up I'll post if the problem is still there.
Another post mentioned that my provider might be seeing a lot of spam from
my computer and sending the message. Even though I keep a current anti virus
scan going, I may be getting things the program doesn't see.
Thanks, I really appreciate the input and I will post results.
\
> Have you contacted Pacbell about this?
>
[quoted text clipped - 51 lines]
>>>>
>>>> Thanks
PA Bear [MS MVP] - 10 Apr 2008 06:53 GMT
> ...One thing, though, I am now running a
> spyware/trojan program and I'm seeing a lot of hidden things I didn't know
> were there.

I suspect your machine's hosting a spambot, kubla.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
  http://aumha.org/a/quickfix.htm
  http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
  http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert.  **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> All my aps are ok but just OE acts strange.  I'm using McAfee anti
> virus/firewall and I'm all patched up from MS.  I will contact provider
[quoted text clipped - 67 lines]
>>>>>
>>>>> Thanks
Frank Saunders, MS-MVP OE/WM - 11 Apr 2008 16:01 GMT
Email scanning should be turned off in any anti-virus.  Also exclude EML
files from the scan.  It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled.  The latest version of Trend's
anti-virus seems to be causing problems too.

> All my aps are ok but just OE acts strange.  I'm using McAfee anti
> virus/firewall and I'm all patched up from MS.  I will contact provider
[quoted text clipped - 53 lines]
>>>>> 451,
>>>>> Error Number: 0x800CCC78"
Kubla - 28 Apr 2008 07:54 GMT
Just want to finish this thread.

I changed to Windows Live Mail (as if I had a choice) and all is back to
normal.  I do think I am going to go to Outlook, though.
Thanks to all for your comments and suggestions.   I rate this newsgroup
AAA+++.

> Ongoing for quite a while now.
>> Is this a sudden, new problem or an ongoing one?
[quoted text clipped - 34 lines]
>>>
>>> Thanks
PA Bear [MS MVP] - 29 Apr 2008 00:10 GMT
Thanks for your feedback.

I can assure you that OE wasn't the source of the problem.  See Michael's
reply on 09 Apr-08:
http://groups.google.com/group/microsoft.public.outlookexpress.general/msg/c1bc5
5fbf9668995


The fact the WLMail works OK is most likely coincidental with your ISP's
lifting of the temporary ban.  If you encounter the same problem eventually
running WLMail, you've probably got a hijackware infection (unless you are a
spammer).
Signature

~PA Bear

> Just want to finish this thread.
>
[quoted text clipped - 48 lines]
>>>>
>>>> Thanks
Kubla - 29 Apr 2008 03:02 GMT
No, I'm not a spammer and I hope it may be because I have been trying to
make sure I don't have something lurking in the background.  I'll see if it
comes back, and if so, I'll do some more cleaning.
Thanks for the comments and replys.

> Thanks for your feedback.
>
[quoted text clipped - 60 lines]
>>>>>
>>>>> Thanks
Bruce Hagen - 09 Apr 2008 04:45 GMT
This is a bulk mail error message generated by your ISP. I suggest you
contact them.
Signature

          Bruce Hagen
MS-MVP Outlook Express
     Imperial Beach, CA

>I am having trouble with my Outlook Express.  I'm running XP Pro SP2.
> When I try and send an email, I get a message:
[quoted text clipped - 10 lines]
>
> Thanks
Michael Santovec - 09 Apr 2008 22:00 GMT
Your ISP is saying that too much mail (SPAM) has been coming from your
PC.    If you haven't intentionally been sending a lot of mail (sending
one message to 50 people counts the same as sending 50 messages to one
person each) then your PC may be infected with a SPAM-BOT (a spammer has
installed a program (virus) on your PC to take control of it and send
all the SPAM.)

In the later case, you'll need to clean up your PC.

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://www.mvps.org/winhelp2002/unwanted.htm

Spyware, Browser Hijackings and other Antisocial Tricks
http://inetexplorer.mvps.org/darnit.html

Removing Malware
http://www.elephantboycomputers.com/page2.html#Removing_Malware

In either case, you'll need to call your ISP to get your account
enabled.

Signature

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

>I am having trouble with my Outlook Express.  I'm running XP Pro SP2.
> When I try and send an email, I get a message:
[quoted text clipped - 10 lines]
>
> Thanks
N. Miller - 10 Apr 2008 00:23 GMT
> I am having trouble with my Outlook Express.  I'm running XP Pro SP2.
> When I try and send an email, I get a message:
[quoted text clipped - 8 lines]
> Sometimes I have to reboot the computer in order to send the message.  Then,
> other times the message will just send as if nothing happened.

Try 'smtpauth.sbcglobal.net'. You will have to check "My server requires
authentication", and use your full email address to log in to that server.
It supposedly has higher limits, but if you are sending over 200, or so
email messages in a day, you may need paid email hosting with a bulk email
service provider.

Signature

Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.

zhyl@datanumen.net - 10 Apr 2008 14:15 GMT
Hi,

After having tried various of methods without improvement, you can
have a try to use special utility to repair your Outlook Express dbx
file. I know one, called Advanced Outlook Express Repair.
Fortunately , It worked rather well for my corrupt Outlook Express dbx
files last time. I think it may be helpful to you. You can download it
from the following address .Its web address is http://www.datanumen.com/aoer/

Alan
PA Bear [MS MVP] - 10 Apr 2008 15:50 GMT
SPAM!  [Link is to a utility to (supposedly) repair Outlook, not Outlook
Express.]
Signature

~PA Bear

N. Miller - 29 Apr 2008 09:42 GMT
> I am having trouble with my Outlook Express.  I'm running XP Pro SP2.
> When I try and send an email, I get a message:
[quoted text clipped - 8 lines]
> Sometimes I have to reboot the computer in order to send the message.  Then,
> other times the message will just send as if nothing happened.

Your error was received prior to a change in the way that 'mail.pacbell.net'
operates. On the date of your original post, 'mail.pacbell.net' work on the
basis of limiting access to authorized users by means of an ACL (Access
Control List) containing a list of the AT&T Internet Services (for domains,
such as, 'pacbell.net') IP addresses. The servers also had a message rate
limit at that time which was rather low, based on the assumption that access
was primarily from residential customers.

Commencing April 23, 2008, or so, ATTIS changed the DNS record for
'mail.pacbell.net' to point to a cluster of SMTP AUTH message submission
servers. The change means the following:

Your email client must now be configured for "My server requires
authentication". (New requirement.)

You must use your full email address to authenticate. (Not really new, but
if you had never configured 'mail.pacbell.net' for authenticated access, you
might have missed that change in the way that SBC Internet Services (as
ATTIS was called when that change was made) operates.

Access to the server is now available through port 587. These "changes" are
primarily due to the fact that 'mail.pacbell.net' now points to the same
server cluster as 'smtpauth.sbcglobal.net', which had always worked in this
fashion.

The new server cluster that 'mail.pacbell.et' points to reportedly has a
higher rate limit for outgoing email. Things may not be as dicey now as they
were in the past.

I believe the change was made to facilitate access from wireless hotspots,
which AT&T now provides free on their Express, Pro, and Elite packages. The
option to use port 587 exists to deal with foreign (meaning non-ATTIS) IP
networks which block access to outbound port 25 for spam control.

BTW, as others already pointed out, the erratic nature of the problem was
not due to a problem with MS Outlook Express, and changing your mail client
did/will not solve any problems. I did post a solution for you on April 9,
suggesting that you use 'smtpauth.sbcglobal.net'. However, now that
'mail.pacbell.net' points to the same IP address, that suggestion is moot.

The main thing to remember now is, "SMTP AUTH". Both MSOE and WLM have a
setting on the servers tab: "My outgoing server requires authentication". If
you are using 'postoffice.pacbell.net' to fetch your email, you can just let
the client use the POP3 authentication settings.

Signature

Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.

Kubla - 30 Apr 2008 02:37 GMT
Norman, thanks for explaining.  I saw that post and I really didn't
understand it. I did change to "my server requires authentication" and
everything  appears to working fine.  I have changed over to Windows live
mail as that's how I receive my hotmail and I'll probably go to Outlook  as
my client as I do use it to sync with my phone.  I just wish Outlook would
get hotmail.
NOW, I don't understand yet why I had that problem as I really don't send
out much mail as I am a residential customer.  Another thing, I also use
Outlook Express on my laptop with no problems.  I haven't even been notified
there but I'm going to change to Outlook anyway.

Thanks, again.

Don

>> I am having trouble with my Outlook Express.  I'm running XP Pro SP2.
>> When I try and send an email, I get a message:
[quoted text clipped - 69 lines]
> let
> the client use the POP3 authentication settings.
PA Bear [MS MVP] - 30 Apr 2008 02:58 GMT
You can access your Hotmail account in Outlook, if you're running OL 2003 or
2007 on that WinXP box.
Signature

~PA Bear

> ...I just wish Outlook would
> get hotmail.
Kubla - 30 Apr 2008 04:48 GMT
Oh boy.  I'm running 2002. Thanks for info.

> You can access your Hotmail account in Outlook, if you're running OL 2003
> or 2007 on that WinXP box.
>> ...I just wish Outlook would
>> get hotmail.
 
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