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Windows Forum / Outlook Express / General Topics / April 2008

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Can't send mail using Outlook Express

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digijack - 30 Apr 2008 00:17 GMT
I am running Win XP with SP2 on a HP Pavilion pc. OE has been used by me for
as long as I can remember. The problem I am having is that, when I type a
message to whoever and click send, the following message appears that states  
>Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject'', Account: 'mail.btinternet.com', Server:
'mail.btinternet.com', Protocol: SMTP, Server Response: '451 See
http://pobox.com/~djb/docs/smtplf.html.', Port 25, Secure(SSL): No, Server
Error: 451, Error Number 0x800CCC0F< This message appears each time I attempt
to send email via OE. There is no problem in receiving email via OE. Please
help. Thank you.
Michael Santovec - 30 Apr 2008 02:00 GMT
Go to your Outbox folder, make sure that View, Current View, Show all
Messages is selected.  Delete any messages there.  Then try again.  If
you had a bad message there, OE will try to resend it every time you do
a send until it either works or you manually delete the message.

If you still have problems, make sure that your anti-virus program is
NOT set to scan outgoing e-mail.  With some anti-virus (and anti-spam)
programs, simply disabling the e-mail scanning function doesn't really
disable it.  It simply tells the program not to flag any messages.  It
still processes all the messages and may still cause send/receive
failures.  What you may need to do is uninstall the anti-virus program,
then reinstall it using a custom install option and unselect the e-mail
scanning component for installation.

And if you still have problems you'll need to contact btinternet.com.

I've never known OE to have a problem generating bare linefeeds as part
of the message, so I don't think it's an OE problem.  Although if you
were sending a text file as an attachment and it had bare linefeeds, OE
might use quoted-printable encoding which might cause the problem for
the SMTP mail server.  In that case, zip the text file before sending
and the problem won't occur.

Signature

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

>I am running Win XP with SP2 on a HP Pavilion pc. OE has been used by
>me for
[quoted text clipped - 14 lines]
> Please
> help. Thank you.
VanguardLH - 30 Apr 2008 02:29 GMT
> I am running Win XP with SP2 on a HP Pavilion pc. OE has been used by me for
> as long as I can remember. The problem I am having is that, when I type a
[quoted text clipped - 7 lines]
> to send email via OE. There is no problem in receiving email via OE. Please
> help. Thank you.

A couple of things to try:

- Enable SMTP authentication in the e-mail account defined in OE.

- Disable e-mail scanning by your anti-virus program.
PA Bear [MS MVP] - 30 Apr 2008 03:24 GMT
Did you read the link? => http://pobox.com/~djb/docs/smtplf.html  ...does
any of it make sense to you?

Is your anti-virus application configured to scan outgoing (and incoming)
mail?  Is this a sudden, new problem?
Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> I am running Win XP with SP2 on a HP Pavilion pc. OE has been used by me
> for
[quoted text clipped - 10 lines]
> attempt to send email via OE. There is no problem in receiving email via
> OE. Please help. Thank you.
 
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