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Windows Forum / Outlook Express / General Topics / May 2008

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Outlook Express 6.0

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cabkie - 29 May 2008 05:27 GMT
I have recently installed AVG. When I send an email from OUTLOOK EXPRESS, I
get the following error message.

The host 'smtoaugh.centurytel.net' could not be found. Please verify that
you have entered the server name correctly. Account:
'mail.so.centurytel.net', Server: 'smtoaugh.centurytel.net', Protocol: SMTP,
Port: 25, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D

The HELP DESK assures me that the email account is set up correctly. I can
send emails from WEBMAIL. HELP!
Signature

Frankie

Bruce Hagen - 29 May 2008 05:36 GMT
Look at the error message. Shouldn't smtoaugh be smtpaugh? AKA, a P where
the O is? Check the account settings.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program
and reinstall in Custom Mode and opt out of e-mail scanning when the option
arises.
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          Bruce Hagen
MS-MVP Outlook Express
     Imperial Beach, CA

>I have recently installed AVG. When I send an email from OUTLOOK EXPRESS, I
> get the following error message.
[quoted text clipped - 7 lines]
> The HELP DESK assures me that the email account is set up correctly. I can
> send emails from WEBMAIL. HELP!
VanguardLH - 29 May 2008 07:36 GMT
> I have recently installed AVG. When I send an email from OUTLOOK EXPRESS, I
> get the following error message.
[quoted text clipped - 6 lines]
> The HELP DESK assures me that the email account is set up correctly. I can
> send emails from WEBMAIL. HELP!

'nslookup smtoaugh.centurytel.net'

There is no such IP name for a host.  Strange that tech support didn't
catch this one unless, of course, you said it correctly when speaking to
them.
Michael Santovec - 29 May 2008 23:42 GMT
You have a couple of typos in the server name

smtoaugh.centurytel.net   should be
smtpauth.centurytel.net'

The O should be a P and the G should be a T

Fix in OE at Tools, Accounts, Mail, Properties, servers.

You'll also need the My Server Requires Authentication checked under
Outgoing server.

Signature

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

> I have recently installed AVG. When I send an email from OUTLOOK
> EXPRESS, I
[quoted text clipped - 11 lines]
> can
> send emails from WEBMAIL. HELP!
 
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