OE Toolbar gone in message view

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Kai - 30 Dec 2005 16:03 GMT

I have the latest OE installed. When I open any email, the reply, forward
and reply all buttons and toolbar is gone. If I go to View, toolbars and
click Standard buttons, nothing happens. If I click on customize, nothing
happens--no window opens to allow me to customize.

I've tried to download again, but it says I have the newest version and
won't let me download.

Possible solutions I'm thinking of:

1. Creating new identity - not sure how and don't know if I'll lose all
emails and contacts

2. Uninstalling OE and reinstalling - not sure how to do that either

Does anyone have a suggestion how to get those buttons back? Thanks!

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Bruce Hagen - 30 Dec 2005 16:14 GMT

You may have a damaged identity. File | Identity | Add New Identity. Create
a new one and test it. If all is well, you can import your messages from the
old identity and delete it.

Signature

Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

>I have the latest OE installed. When I open any email, the reply, forward
> and reply all buttons and toolbar is gone. If I go to View, toolbars and
[quoted text clipped - 12 lines]
>
> Does anyone have a suggestion how to get those buttons back? Thanks!

Reply to this Message

Kai - 30 Dec 2005 16:19 GMT

I have no idea how to do that......it asks for a password. Don't know how to
import either......

> You may have a damaged identity. File | Identity | Add New Identity. Create
> a new one and test it. If all is well, you can import your messages from the
[quoted text clipped - 15 lines]
> >
> > Does anyone have a suggestion how to get those buttons back? Thanks!

Reply to this Message

Bruce Hagen - 30 Dec 2005 16:31 GMT

You do not have to use a password unless you check the box: Require A
Password.

If the new identity works, to import: File | Import | Messages. Choose
Microsoft Outlook Express 6 and just follow the prompts.

Signature

Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

>I have no idea how to do that......it asks for a password. Don't know how
>to
[quoted text clipped - 25 lines]
>> >
>> > Does anyone have a suggestion how to get those buttons back? Thanks!

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PA Bear - 30 Dec 2005 18:19 GMT

Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity (File >
Identities > Add new identity). Assuming all is well, import messages from
the old Identity before deleting it (File > Identities > Manage Identities).

To avoid such corruption in future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- Do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place (WinXP SP2 only).

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

> I have the latest OE installed. When I open any email, the reply, forward
> and reply all buttons and toolbar is gone. If I go to View, toolbars and
[quoted text clipped - 12 lines]
>
> Does anyone have a suggestion how to get those buttons back? Thanks!

Reply to this Message