 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
Windows Forum / Windows XP / 64-bit / October 2006Missing Key
My son is a college freshman. We upgraded his computer to XP Pro from Home Edition at the school's recommendation. He had a crash, and we had to use the HP Recovery to return his computer to it's original state, but without formatting (he lost programs, but not data). When we went to reinstall XP Pro, we found that we had the original box and the cd, but not the key (I assume it was on the sleeve or box the cd came in). Reading through posts here, it seems we need to contact Microsoft. I went to the contact support page, & clicked the box for email support, but got an error that the post could not be found. What do I do now? You're really in the wrong group. This is the Windows 64-bit group. Where key was/is located really depends on the version of XP Pro you have/had. The Retail version and the Educational version usually have the key on an orange label in the folder the CD was in. The OEM version usually have blue/green label on the back of the booklet with the OEM version. If you had the Retail or Educational version you should call Microsoft. You're definitely not going to find a key in this group. This is not the right place for your problem. > My son is a college freshman. We upgraded his computer to XP Pro from Home > Edition at the school's recommendation. He had a crash, and we had to use [quoted text clipped - 5 lines] > page, & clicked the box for email support, but got an error that the post > could not be found. What do I do now? Also, the key could be on a sticker, stuck on your computer (back, or bottom in case of a laptop). j As I mentioned, this was an upgrade to the Home Edition which came preinstalled on the computer. Recovering the computer reset it back to the original Home Edition version. In August, before he left for college, we upgraded my son's computer with the Academic version, which I purchased. I now want to reinstall it, but don't have the product key. I was hoping it was stored somewhere on the computer where I could recover it. I've tried emailing MS throught their support page, but keep getting an error - maybe their system is down? > Also, the key could be on a sticker, stuck on your computer (back, or > bottom in case of a laptop). > > j There is no way to recover the key of the Pro version after you restored to the Home version. Look up the phone number and call Microsoft! You will never accomplish anything waiting for email! And, this is still the wrong place for your problem - call Microsoft! USE THE TELEPHONE AND CALL MICROSOFT!!!!! > As I mentioned, this was an upgrade to the Home Edition which came > preinstalled on the computer. Recovering the computer reset it back to the [quoted text clipped - 9 lines] >> >> j |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2009 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.