Vista Ultimate 64 can't see external USB Drives

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Steve - 29 Nov 2007 01:50 GMT

I have three external hard drives that I use for backup. A Maxtor OneTouch 4
500GB drive, a SimpleTech USB/Firewire and a Venus DS3 USB enclosure. When I
plug in any of these devices, Vista asks for a driver which doesn't seem to
exsist. Now this computer also boots into XP 64 and 32 and sees these drives
without issue. All OSs are on seperate internal hard drives. Any advice on
how to get Vista 64 to reconize these drives?

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Steve

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Darrell Gorter[MSFT] - 29 Nov 2007 03:41 GMT

Hello Steve,
Do you get an error message when attempting to install drivers for the
external devices?
Are you prompted for drivers for all devices that are attached or is it
limited to this device?
Look at this article and see if it applies.
940199 Error message when you try to install a new hardware device on a
Windows Vista-based computer: "Windows encountered a problem installing the
driver software for your device"
http://support.microsoft.com/default.aspx?scid=kb;EN-US;940199

If there is a problem with the infcache file you will be prompted for
device drivers for all devices whether they are included with the OS or not.

Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
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|> Thread-Topic: Vista Ultimate 64 can't see external USB Drives
|> thread-index: AcgyKikLOoQ0N5EvQjKTaaTrwgkdLg==
[quoted text clipped - 20 lines]
|>
|> I have three external hard drives that I use for backup. A Maxtor

OneTouch 4

|> 500GB drive, a SimpleTech USB/Firewire and a Venus DS3 USB enclosure.

When I

|> plug in any of these devices, Vista asks for a driver which doesn't seem

|> exsist. Now this computer also boots into XP 64 and 32 and sees these

drives

|> without issue. All OSs are on seperate internal hard drives. Any advice

|> how to get Vista 64 to reconize these drives?

Reply to this Message

Steve - 29 Nov 2007 06:03 GMT

While the hotfix did sucede in installing OK, it didn't resolve the issue as
Vista still wants a driver installed for the drives. There are no drivers for
these. When connected to XP32 or 64, it see the controller and then the
drive. What I did gain with the hotfix is the familiar sound when connecting
or disconnecting the USB. This wasn't happening earlier. Bothe the Maxtor
OneTouch and the Venus (Cypress) show up under USB Conrtollers in Device
manager but have ! next to them and indicate a driver needs to be installed.
As I said, there are no drivers. At the computer shop, I use an external USB
device that supplies power and IDE/SATA connections to internal hard drives
to connect to my bench machine so I can retreive customers data, then
reformat the drive and re-install the operating system. I suspect that I
would have the same failure as it first finds the controller and then the
drive. It appears that Vista is not able to configure the controllers in
order to see the drives. Am I making any sense. This only seems to be
happening in Vista 64. I looked for a repair option in Vista 64 like the one
available in XP but the only choice I have is re-installing the entire OS and
having the original moved to a seperate unbootable folder. After all the
updates that have been done and my being on Satellite Internet, I'd rather
not go that route if I don't need to. Seems that if some component is missing
from Vista 64, it should be able to tell me and address how to resolve that
issue. I'm not getting error messages but rather prompts for drivers that
both XP 32 and 64 evidently have built into their respective OSs.

Signature

Steve

> Hello Steve,
> Do you get an error message when attempting to install drivers for the
[quoted text clipped - 49 lines]
> on
> |> how to get Vista 64 to reconize these drives?

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