No more sound

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Ellen - 13 Jan 2004 20:21 GMT

Hi All,

I was asked to help somebody out with her PC. Showed her some basics of
Words, how to turn of the computer correctly and we did some clean-up of her
own word documents. Now, she has Windows 95, no internet access and not
allowed to have this either for the time-being.

But while being there she told me that her sound no longer works... Not
even the standard Window sounds, as I noticed. I had something similar once
on my Dad's PC and was then advised to 'delete' the sound drive and have
the sound drives detected again, via settings, control panel, hardware...

I assume I need to do the same for this pc, but I do not recall anymore
where to delete these sound drives so any advice in this matter is welcome!!

Thanks in advance,
Ellen

Reply to this Message

Kay Archer - 13 Jan 2004 21:40 GMT

> Hi All,
>
[quoted text clipped - 10 lines]
> I assume I need to do the same for this pc, but I do not recall anymore
> where to delete these sound drives so any advice in this matter is welcome!!

Start, Settings, Control Panel, System, Device Manager.
Unless there is a 'splat' (such as ? or ! in a yellow or red
circle) the driver is probably OK.

The last sound problem I repaired turned out to be bad speakers.
Check that all speaker cables are in the correct locations,
speakers are plugged in, turned on and at a suitable level.

Check that the sound has not been turned down or muted.

Check that the preferred sound device is the sound card and not
the voice modem (that was a fun one to track down (g)).

Check for conflicts with other devices. (See 'splat' above).

Check that the sound card is properly seated. Remove it and
reseat to clean corrosion at the card edge.

Always start at the easiest thing to fix (replacing drivers is
last before replacing sound card).

Reply to this Message

Ellen - 13 Jan 2004 21:49 GMT

Hi Kay,

thanks a lot for your feedback and tips!

Appreciate it a lot!!

Best regards,
Ellen

> > Hi All,
> >
[quoted text clipped - 40 lines]
> Always start at the easiest thing to fix (replacing drivers is
> last before replacing sound card).

Reply to this Message

Ellen - 20 Jan 2004 21:17 GMT

Hi Kay,

I was able today to take the steps described by you and R. Berrios, but
after re-installing of the sound drive there was still no sound coming out
of the speakers.

I checked the cables speakers, which were plugged in fine, as far as I can
tell and they were turned to full volume..

Checked the sound which was not turned down nor muted.

As far as I can tell, the preferred sound device was the sound card, but I
am not sure if I checked this at the right spots, so some more advice is
welcome.

I noticed that there was 1 yellow splat in the section Device manager and I
am not sure what the right term is in English since me and her both have a
Dutch version. But it might be "Other Devices"? I did not touch this one,
since what happens if I remove it? What if it will not be detected
correctly... They bought the PC from somebody and I have no clue if all the
cd's/disk were included...

I did not touch the sound card, since I have no clue what is what, to be
honest, so rather make not the mess bigger.

Will it make sense to take following steps??

Make sure that the audio codecs are not corrupted. The best way to ensure
this is to reinstall the multimedia portion of Windows setup:

1.. Click Start > Settings > Control Panel > Add/Remove Programs.
2.. Click the Windows Setup tab.
3.. Deselect the Multimedia option in the list of checkboxes. Click OK.
4.. Restart the computer.
5.. Click Start > Settings > Control Panel > Add/Remove Programs > Windows
Setup tab
6.. Double-click the word "multimedia".
7.. Select all boxes under multimedia from Audio Compression to Volume
Control.
8.. Click OK > Click OK to exit the Add/remove programs screen.
9.. Restart the computer.

Also I found following site, will it make sense to implement these
multimedia upgrades??
http://support.microsoft.com/?kbid=135315

Thanks for you further advice!

Best Regards,
Ellen

> > Hi All,
> >
[quoted text clipped - 40 lines]
> Always start at the easiest thing to fix (replacing drivers is
> last before replacing sound card).

Reply to this Message

Kay Archer - 21 Jan 2004 07:44 GMT

> Hi Kay,
>
[quoted text clipped - 10 lines]
> am not sure if I checked this at the right spots, so some more advice is
> welcome.

I don't have a Windows 95 machine running at the moment, but on
the computer I am using it is:
Start, Settings, Control Panel, Sounds and Multimedia, Audio.
There are boxes to choose Sound Playback, Sound Recording and
MIDI music playback.

> I noticed that there was 1 yellow splat in the section Device manager and I
> am not sure what the right term is in English since me and her both have a
> Dutch version. But it might be "Other Devices"? I did not touch this one,
> since what happens if I remove it? What if it will not be detected
> correctly... They bought the PC from somebody and I have no clue if all the
> cd's/disk were included...

It won't hurt to remove it and reboot. When it redetects the
device it may give a better description than 'Other Devices'.

> I did not touch the sound card, since I have no clue what is what, to be
> honest, so rather make not the mess bigger.
[quoted text clipped - 19 lines]
> multimedia upgrades??
> http://support.microsoft.com/?kbid=135315

Reply to this Message

Ellen - 21 Jan 2004 13:37 GMT

Thanks Kay!!

"Ellen" <e.danen@hone.xp wrote in message
news: Ol$CSt53DHA.488@TK2MSFTNGP12.phx.gbl...
Hi Kay,

I was able today to take the steps described by you and R.
Berrios, but after re-installing of the sound drive there was still no sound
coming out of the speakers.

I checked the cables speakers, which were plugged in fine, as
far as I can tell and they were turned to full volume..

Checked the sound which was not turned down nor muted.

As far as I can tell, the preferred sound device was the sound
card, but I am not sure if I checked this at the right spots, so some more
advice is welcome.

*** I don't have a Windows 95 machine running at the moment, but on
the computer I am using it is:
Start, Settings, Control Panel, Sounds and Multimedia, Audio.
There are boxes to choose Sound Playback, Sound Recording and
MIDI music playback.

I noticed that there was 1 yellow splat in the section Device
manager and I am not sure what the right term is in English since me and her
both have a Dutch version. But it might be "Other Devices"? I did not
touch this one, since what happens if I remove it? What if it will not be
detected correctly... They bought the PC from somebody and I have no
clue if all the cd's/disk were included...

**It won't hurt to remove it and reboot. When it redetects the
device it may give a better description than 'Other Devices'.

I did not touch the sound card, since I have no clue what is
what, to be honest, so rather make not the mess bigger.

Will it make sense to take following steps??

Make sure that the audio codecs are not corrupted. The best way
to ensure this is to reinstall the multimedia portion of Windows setup:

1.. Click Start Settings Control Panel Add/Remove Programs.
2.. Click the Windows Setup tab.
3.. Deselect the Multimedia option in the list of checkboxes.
Click OK.
4.. Restart the computer.
5.. Click Start Settings Control Panel Add/Remove Programs Windows
Setup tab
6.. Double-click the word "multimedia".
7.. Select all boxes under multimedia from Audio Compression
to Volume Control.
8.. Click OK Click OK to exit the Add/remove programs screen.
9.. Restart the computer.

Also I found following site, will it make sense to implement
these multimedia upgrades??
http://support.microsoft.com/?kbid=135315

Reply to this Message

RBerrios - 16 Jan 2004 02:46 GMT

Click on Start, Settings, Control Panel, System. Click on
the Device Manager Tab, go down the list to Sound,video
and game controllers, click on the plus (+) sign.
Highlight the sound driver and click remove, then OK.
Reboot the system so that it will reinstall the driver.

>-----Original Message-----
>Hi All,
[quoted text clipped - 14 lines]
>Thanks in advance,
>Ellen

Reply to this Message

Ellen - 20 Jan 2004 21:02 GMT

Hi RBerrios

Thanks for your reply.

Regards,
Ellen

> Click on Start, Settings, Control Panel, System. Click on
> the Device Manager Tab, go down the list to Sound,video
[quoted text clipped - 28 lines]
> >Thanks in advance,
> >Ellen

Reply to this Message