irun4:
It is a worm....the email you opened and ran was not from your ISP, it was the worm.
http://hq.mcafeeasap.com/dispVirus.asp?virus_k=101071
and
http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=WORM_BAGLE.J&VSect=T
Download and run the Stinger tool per the instructions here:
http://vil.nai.com/vil/stinger
ssafe is from another worm....W32/Netsky.j@MM :
http://vil.nai.com/vil/content/v_101083.htm
and
http://www.sophos.com/virusinfo/analyses/w32netskyj.html
The Stinger tool will remove that also.
Install the free anti-virus, AVG 6.0 Free Edition, from here:
http://www.grisoft.com/us/us_dwnl_free.php
and then set it to run as a background scanner, and to check for updates every day.
...and stop clicking on every attachment you receive!
Here are some more things you should do, for starters:
Read here:
Dealing with Hijackware
http://mvps.org/winhelp2002/unwanted.htm
http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
http://aumha.org/a/parasite.htm
http://doxdesk.com/parasite/CoolWebSearch.html
and
http://www.merijn.org/cwschronicles.html
Use CWShredder, the removal tool, available here:
http://computercops.biz/downloads-cat-14.html
http://www.majorgeeks.com/downloads31.html
http://www.spywareinfo.com/downloads/tools/CWShredder.exe
http://www.zerosrealm.com/downloads/CWShredder.zip
http://aumha.org/downloads/cwshredder.zip
In addition, install Ad-Aware 6 free edition, start it, click its 'Check for Updates' link in the app to install updates, then use it to scan your system, and remove what it finds.
Ad-Aware:
http://www.lavasoftusa.com/support/download/
Install, update and run SpyBot Search & Destroy, scan your system, and then remove the items in RED only.
SpyBot S&D:
http://www.safer-networking.org/index.php?page=download
Download, unzip, and run Hijack This from one of these locations:
http://computercops.biz/downloads-cat-14.html
http://www.majorgeeks.com/downloads31.html
http://www.spywareinfo.com/downloads/tools/HijackThis.exe
Unzip to a folder other than your Desktop or the Temp folder, doubleclick HijackThis.exe, and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log somewhere you can find it (Desktop, My Documents, or similar).
Most of what it lists will be harmless or even required, so do NOT fix anything yet.
Copy the log files and paste them into a new post at one of these forums:
http://forums.net-integration.net/
http://computercops.biz/forums.html
http://forums.spywareinfo.com/index.php?showforum0
http://tomcoyote.org/forums/
http://www.lavasoftsupport.com
http://boards.cexx.org/
The folks there will tell you what to remove.

Signature
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm
> Had email from our isp (Cox) a week back or so saying our computer was
> sending virusses and they had some some directions for us on using
[quoted text clipped - 43 lines]
>
> This is a WinME system, not win95.