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Windows Forum / Windows 95 / April 2004

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General Protection fault opening Word 2000 on Win 98E

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Peter Townsley - 21 Apr 2004 10:13 GMT
Can anyone assist plse?

I have developed a problem where word crashes when I try
and open it. I cannot resolve which means that I cannot
use Word at all. I have Symantec viruses protection and
have done a live update within the last 24 hours and no
viruses were detected.

There seem to be 2 kinds of responses i am receiving:
1. 'Internat caused a General protection fault to User.Exe
at 00004 000002a6a'
2. 'Critically low resources' followed by various
programmes (inc word) not responding (i have seen 1 called
Nside 32 which i dont recognise).

I have run out of ideas

I have a Gateway Essential x86 that I purchased in
Australia. However, I am currently working in the UK on a
project and do not have my system or application disks
with me to refer to.

Any input greatly appreciated

Peter Townsley
Ron Martell - 21 Apr 2004 22:10 GMT
>Can anyone assist plse?
>
[quoted text clipped - 7 lines]
>1. 'Internat caused a General protection fault to User.Exe
>at 00004 000002a6a'

You have multiple language support enabled on the computer.  If you do
not need this then go into Control Panel - Regional Settings and
remove the languages you do not use

>2. 'Critically low resources' followed by various
>programmes (inc word) not responding (i have seen 1 called
>Nside 32 which i dont recognise).

See http://www.onlinehelp.bc.ca/tips.htm#resources and also
http://www.aumha.org/win4/a/resource.htm for information about System
Resources.

One of the best ways to improve the value of free System Resources is
to reduce the number of background "tools and toys" (a.k.a. crap and
corruption) that gets loaded when the computer starts up. Use Start -
Run - MSCONFIG and go to the Startup tab.  Compare the list of items
that are loading at startup with the following checklist web sites to
see what can be safely dispensed with:

http://www2.whidbey.com/djdenham/Uncheck.htm
http://www.pacs-portal.co.uk/startup_content.htm
http://www.3feetunder.com/krick/startup/list.html - has trojan related
items listed

Note:  Please ensure that you fully understand the purpose of a
startup item, how and why it was put into the startup, and the
consequences (if any) of removing it before you make any changes.
Some items are very important for the proper and safe functioning of
your computer, including at least one item that is listed twice.

Disabling an item by unchecking it in MSCONFIG should only be done for
testing purposes or as a "last resort" when no other way of getting
rid of the unwanted item can be found.

Hope this is of some assistance.

Good luck

Ron Martell     Duncan B.C.    Canada
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Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."

 
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