CD ROM causes PC to crash

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Sham - 14 May 2004 08:25 GMT

I tried to Install Norton Anti Virus 2004 Professional. My
system crashed. I was able to uninstall the bungled
installation but since then I have a problem.
MY CD ROM causes my PC to crash, sometimes even without a
CD in the place when I close the drive the PC crashes, at
other times it won't crash (but will if I load a CD). I
have got it working on a couple of occassions with the CD
in place but it soon crashes it I try to install NAV 2004.
So now I am without protection (I uninstalled NAV2003 to
install NAV2004). Any suggestions how to get this working
again - The system on Control panel seems OK. Thanks.

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Ron Badour - 14 May 2004 14:03 GMT

Your machine seems to like Norton products as much as I do. Either ask
Symantec for help or return NAV and get one of these products:

AVG, free AV program: http://www.grisoft.com/us/us_dwnl_free.php

ETrust, reasonably priced AV program that I use:
http://www1.my-etrust.com

EZ Armor Security Suite, One year free trial :
http://www.my-etrust.com/microsoft/

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Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

> I tried to Install Norton Anti Virus 2004 Professional. My
> system crashed. I was able to uninstall the bungled
[quoted text clipped - 7 lines]
> install NAV2004). Any suggestions how to get this working
> again - The system on Control panel seems OK. Thanks.

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