It sounds like the drive has failed. If you know what brand of hard drive
the laptop has, go to the maker's web site and download their diagnostic
software which runs from a floppy disk. Use it to determine the drive's
health.

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Regards
Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo
> I was doing a scan disk on my IBM Thinkpad which was
> finding many many bad clusters. I think my daughter kept
[quoted text clipped - 4 lines]
> whole drive and reinstall but I can't get format or fdisk
> to run on the hard drive. i've tried from both c: and a: