can connect but cannot browse

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michael destefano - 23 Aug 2003 04:16 GMT

I can connect to earthlink, but cannot browse the
internet. I called earthlink and the said that when I
opened running programs rnaapp was not supposed to be
there. They said it's a windows issue. Can anyone tell me
how to fix this problem. It's driving me crazy because
I've been on the help line with earthlink 4 times to get
this far.

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Sandi - Microsoft MVP - 23 Aug 2003 09:15 GMT

<LOL> Rnaapp is the programme that manages your internet connection/lets you
connect to the internet.

For advice specific to problems with secure sites, have a look at the first
link - for general advice, have a look at the second:

http://www.mvps.org/inetexplorer/answers2.htm#secure_sites
http://www.mvps.org/inetexplorer/answers.htm#dns

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Hyperlinks are used to ensure answers remain current.
________________________________________
Sandi Hardmeier - Microsoft MVP since 1999
http://www.mvps.org/inetexplorer

> I can connect to earthlink, but cannot browse the
> internet. I called earthlink and the said that when I
[quoted text clipped - 3 lines]
> I've been on the help line with earthlink 4 times to get
> this far.

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