garry,

See if this helps.
 
PSS ID Number: Q242037
Article last modified on 10-10-2001

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The information in this article applies to:

- Microsoft Internet Explorer versions 5, 5.01, 5.5 for Windows 95
- Microsoft Internet Explorer versions 5, 5.01, 5.5 for Windows 98
- Microsoft Internet Explorer versions 5, 5.01, 5.5 for Windows NT 4.0
- Microsoft Internet Explorer versions 5.01, 5.5 for Windows 98 Second Edition
- the operating system: Microsoft Windows 98 Second Edition
- the operating system: Microsoft Windows Millennium Edition
- Microsoft Internet Explorer version 6 for Windows 2000
- Microsoft Internet Explorer version 6 for Windows 98
- Microsoft Internet Explorer version 6 for Windows 98 Second Edition
- Microsoft Internet Explorer version 6 for Windows Millennium Edition
- Microsoft Internet Explorer version 6 for Windows NT 4.0
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SYMPTOMS
=======
When you start Internet Explorer, you may receive one of the following error
messages:

  Internet Explorer versions 3.0 - 4.01 Content Advisor configuration
 information is missing. Someone may have tried to tamper with it. You may
 wish to check the Content Advisor settings.

  Internet Explorer Versions 5.0 ? 6.0 Content Advisor Please check your
 Content Advisor settings for missing information. Click the Tools menu and
 then click Internet Options. On the Content tab check the Content Advisor
 settings.

If you follow the instructions in the error message, you may not be able to
disable Content Advisor, or the changes may appear to work but then do not work
when you restart the computer.

CAUSE
====
This behavior can occur if the Ratings.pol file is damaged or corrupted, or if
there is another Ratings.pol file located in the C:\Windows folder.

RESOLUTION
=========
To resolve this issue, create a new Ratings.pol file:

1. Quit Internet Explorer.

2. Check your Windows\System folder to see if a Ratings.pol file exists.

  NOTE: You must be able to view hidden files to view the Ratings.pol file. To
 view hidden files in My Computer or Windows Explorer, click Folder Options on
 the View menu in My Computer or Windows Explorer, click the View tab, click
 Show All Files, and then click OK.

  Note that there may not be a Ratings.pol file in the Windows\System folder. If
 there is no Ratings.pol file, skip to step 3. If there is a Ratings.pol file,
 rename it to Ratings.old.

  For information about how to rename files, click Start, click Help, click the
 Index tab, type "renaming" (without the quotation marks), and then
 double-click the "Renaming Files" topic.

3. Start Internet Explorer, click Cancel to close the error message, and then
 click Internet Options on the Tools menu.

4. Click the Content tab, and then click Settings in the Content Advisor area.

5. Type the Supervisor password, and then click OK.

  NOTE: If you do not know or have forgotten the Supervisor password, please
 contact Microsoft Product Support Services for assistance. For information
 about how to contact Microsoft Product Support Services, please visit the
 following Microsoft Web site:

  http://support.microsoft.com/support/contact/default.asp

6. Choose the ratings options that meet your needs, and then click OK.

When you restart Internet Explorer, the changes take effect.

Additional query words: ratings pol delete remove by pass by-pass forgot

=====================================================================Keywords          : kberrmsg msiew95 msient msiew98 kbWinME
Technology        : kbOSWin2000 kbOSWin98 kbIEsearch kbOSWinME kbOSWin98SE kbOSWinSearch kbIE600Search kbZNotKeyword2 kbIENT400Search kbIE95Search kbIE500Search kbIEWinMESearch kbZNotKeyword3 kbIE2000Search kbIE98Search kbIE500Win95 kbIE550Win95 kbIE500Win98 kbIE501Win98 kbIE550Win98 kbIE501Win98SE kbIE550Win98SE kbIE500WinNT400 kbIE501WinNT400 kbIE550WinNT400 kbIE600Win2000 kbIE600Win98 kbIE600WinME kbIE600WinNT400 kbIE98SESearch kbIE501Win95 kbIE600Win98SE kbIE550Search
Version           : :5,5.01,5.5
Issue type        : kbprb
============================================================================Copyright Microsoft Corporation 2001.

John Clifford Hole [MVP] of Enfield Middlesex