can't get to any Web pages

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Barbara Z - 01 Jun 2004 15:02 GMT

Working on a friend's computer with Win98, reinstalled OS
due to other problems. Can hook up to dial-up, but can't
get any page to display. The title of any box is "No
page to display - Microsoft Internet Explorer" and the
message is "Internet Explorer was unable to link to the
Web page you requested. The page might be temporarily
unavailable." This guy had a lot of junk in background,
such as bridge.dll and I want to get ad-aware on his
computer, but I can't get to any websites. Any ideas??
Should I try to reinstall IE from his CD? Thanks.

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Roy Shield - 01 Jun 2004 15:28 GMT

Hi,

See if you are able to work on messenger or outlook express when she is
connected to the internet or is it only the web pages that are not being
loaded. being able to connect to the internet is another thing and not to be
able to load web pages is another. so if it is confirmed that you are able
to connect to the internet, follow these steps(You need to have windows CD
with you to do this):

1. Delete cookies, history and downloaded program files folder.
2: Remove any spyware from add remove programs.
3: Uncheck dial up networking from add/remove programs/windows components
4: Remove all the objects in the network icon in the first tab(EXCEPT FOR
THE NETWORK ADAPTER) (Dont restart the computer now if asked)
5: run scanregw and backup the registry
6: delete the following keys:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\AFVXD
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\DHCP
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\MSTCP
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\Winsock2
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\Authentica
tion\SMM_Files

7: Restart the computer and in the control panel- add/remove programs-
windows components(whatever), recheck dial up networking
8: Restart the computer
.

> Working on a friend's computer with Win98, reinstalled OS
> due to other problems. Can hook up to dial-up, but can't
[quoted text clipped - 6 lines]
> computer, but I can't get to any websites. Any ideas??
> Should I try to reinstall IE from his CD? Thanks.

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Sandi - Microsoft MVP - 05 Jun 2004 10:47 GMT

For advice specific to problems with secure sites, have a look at the first
link - for general advice, have a look at the second:

http://inetexplorer.mvps.org/answers2.htm#secure_sites
http://inetexplorer.mvps.org/answers.htm#dns

Signature

Hyperlinks are used to ensure advice remains current
_______________________________________
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org/

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