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Windows Forum / Windows 98 / Internet / February 2005Ordering through the internet
Who do you contact when you are having trouble receiving an item that was ordered through the internet. I ordered a download antivirus, payment went through. I never heard from the company. 30 days later I e-mail asking what is going on. We now have spent 3 days going back and forth because the link they keep giving me will not work. And I am just plain tired of messing with them. I have been ordering off the internet for years and never had any problem. I do not know if there is a web site to go to or do you treat this like you would a business you walk into and purchase something, problems you can at least report them to the better business bureua. redbear Wrote: > Who do you contact when you are having trouble receiving an item that > was [quoted text clipped - 13 lines] > problems you > can at least report them to the better business bureua. Who was it ordered through? What was the name of the antivirus program? Was it Win Antivirus? I hate to say it but if it has been over 30 days I think you were taken. I would contact you credit card company and explain the situation to them. they maybe able to stop payment.  Signaturetuckan I ordered CyberScrub AntiVirus, Lifetime Edition from CyberScrub. They got thier money on December 13, 2004. They finally gave me a link to try but it would never work, finally they sent me a link and it worked but it is a trial version. Now they will not answer any of of e-mails. Also, no it did not say anything about being a WinVirus Protection. I have had it put to me before and probably will again. I learn from my mistakes and this was a well learned leason. Can you sugguest a good virus protection and firewall protection? Thanks for your help. Christine > redbear Wrote: > > Who do you contact when you are having trouble receiving an item that [quoted text clipped - 20 lines] > company and explain the situation to them. they maybe able to stop > payment. If you paid using credit card, dispute the charge and get the charges reversed. Regarding good antivirus I recommend Etrust and AVG (AVG is free). As for firewall, ZoneLabs, Sygate and Kerio all have free versions available for use, all of which I use (and test) on various machines. If you are inexperienced, go for ZoneAlarm. SignatureHyperlinks are used to ensure advice remains current Visit the Internet Explorer Online Community: http://www.microsoft.com/windows/ie/community/default.mspx _______________________________________ Sandi - Microsoft MVP since 1999 (IE/OE) http://inetexplorer.mvps.org/ >I ordered CyberScrub AntiVirus, Lifetime Edition from CyberScrub. They got > thier money on December 13, 2004. They finally gave me a link to try but [quoted text clipped - 35 lines] >> company and explain the situation to them. they maybe able to stop >> payment. > Regarding good antivirus I recommend Etrust and AVG (AVG is free). As > for firewall, ZoneLabs, Sygate and Kerio all have free versions > available for use, all of which I use (and test) on various machines. > If you are inexperienced, go for ZoneAlarm. I'll second the vote for AVG... I've been using it since ver 5 and haven't really ever had a problem with it. Plus, it's free (for home use without tech support). (Their 'paid' version is only 33.30 for a 2 year license with discounts after that.) I also use (and recommend) Zone Alarm. Franz |
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