Computer loses connection when on Internet

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Jill - 28 Mar 2006 03:12 GMT

If I'm connected to the Internet, and don't type or search for a short period
of time, like 1-2 minutes, I lose the Internet connection. Then, I can't
reconnect without shutting down the entire computer. Help!

Reply to this Message

Gary S. Terhune - 28 Mar 2006 04:39 GMT

Sounds like malware (malicious software.) First thing to do is to clear all
that out. See my article at http://grystmill.com/articles/security.htm for
suggestions on cleaning up your system.

Signature

Gary S. Terhune
MS MVP Shell/User

> If I'm connected to the Internet, and don't type or search for a short period
> of time, like 1-2 minutes, I lose the Internet connection. Then, I can't
> reconnect without shutting down the entire computer. Help!

Reply to this Message

Jill - 29 Mar 2006 01:55 GMT

Gary, I would love to take your advice, but I just had a computer tech clean
out my computer last week; and install AVG for viruses; ever since he did
this, the problem has occurred. I have a call back into him to fix the
problem! I thought there was something with Windows 98 specifically that
caused this; I thought I remembered changing some setting once before?
Maybe I'm wrong. Jill

> Sounds like malware (malicious software.) First thing to do is to clear all
> that out. See my article at http://grystmill.com/articles/security.htm for
[quoted text clipped - 4 lines]
> > of time, like 1-2 minutes, I lose the Internet connection. Then, I can't
> > reconnect without shutting down the entire computer. Help!

Reply to this Message

Gary S. Terhune - 29 Mar 2006 02:32 GMT

There is nothing I know of in Win98 settings that would force you to reboot
before reconnecting. Auto-disconnect there is galore, in the DUN and modem
settings, but nothing that would prevent you from immediately reconnecting.

That's why I suspect malware. If the tech only "cleaned up" and did not
perform a clean reinstall of your system, then I respectfully suggest that
something was missed. Honestly, with my own customers that have heavily
infested systems I always recommend a clean reinstall. A bit more expensive
maybe/maybe not, but with guaranteed results.

Signature

Gary S. Terhune
MS MVP Shell/User

> Gary, I would love to take your advice, but I just had a computer tech clean
> out my computer last week; and install AVG for viruses; ever since he did
[quoted text clipped - 11 lines]
> > > of time, like 1-2 minutes, I lose the Internet connection. Then, I can't
> > > reconnect without shutting down the entire computer. Help!

Reply to this Message