Win-Modem install -- Need experienced help !

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DemoDisk - 14 Jul 2006 16:35 GMT

Since the middle of April I've been struggling to get this homebuild
straightened out. Finally got the DVD writer back, and fought to get a
Sterling S20 softmodem working.

The modem works, sort of. But it will only connect *when the receiver is
off the hook* and usually only offers 24000 bps. Very slow, and with
lots of restarts (you can hear the modem negotiating a re-connect).

WHY this condition is, I don't know, but I suspect driver/IRQ problems.
Win98se plug&pray lists it *twice* in Device Mgr -- under "Modem" and
"HSF Modem -- and each one has assigned resources. MSInfo32 shows no
conflicts, but there's no driver installed for "PCI System Management
Bus," and it's a PCI softmodem.

Now that My Computer sees the DVD rewriter again, I can install better
drivers if I can find 'em. But I'm really trying to get a stable, fast
dialup connection so I can at least look for help online.

If you can offer any help, TIA very much. I'll read here and post back.

JPM
===========================================
MSI K8N Neo2 Platinum
512 Crucial 3200
ATI Radeon 8500 video w 128K
DELL 1905 FP Analog
Sterling S20 (listed as CNXT V92 PCI modem)
Windows98 SE

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Franc Zabkar - 14 Jul 2006 23:36 GMT

>Since the middle of April I've been struggling to get this homebuild
>straightened out. Finally got the DVD writer back, and fought to get a
>Sterling S20 softmodem working.
>
>The modem works, sort of. But it will only connect *when the receiver is
>off the hook* and usually only offers 24000 bps.

Is the modem able to draw a dialtone on its own?

Can we see your modemlog?
http://www.modemsite.com/56k/modemlog.asp

Modem diagnostics (error rates, line quality, retrains):
http://www.modemsite.com/56k/diag.asp#rock

AT#UG diagnostic command:
http://www.modemsite.com/56k/hcf9.asp

How to make HyperTerminal talk to your modem:
http://www.modemsite.com/56k/x2-hyperterm.asp

If you can't get diagnostic data after net connections:
http://www.modemsite.com/56k/x2-inf.asp

> Very slow, and with
>lots of restarts (you can hear the modem negotiating a re-connect).

>WHY this condition is, I don't know, but I suspect driver/IRQ problems.
>Win98se plug&pray lists it *twice* in Device Mgr -- under "Modem" and
>"HSF Modem -- and each one has assigned resources. MSInfo32 shows no
>conflicts, but there's no driver installed for "PCI System Management
>Bus," and it's a PCI softmodem.

I think the SMbus is a separate "device":
http://www.interfacebus.com/Design_Connector_Smbus.html

In any case I don't believe it is supported by Win98, but I'm not sure
about this.

>Now that My Computer sees the DVD rewriter again, I can install better
>drivers if I can find 'em. But I'm really trying to get a stable, fast
>dialup connection so I can at least look for help online.

Conexant provides generic HSF drivers here:
http://www.conexant.com/support/md_driverassistance.html

Otherwise this appears to be Sterling's support page:
http://www.sterlingmodems.com/models20.shtml

>If you can offer any help, TIA very much. I'll read here and post back.
>
[quoted text clipped - 6 lines]
>Sterling S20 (listed as CNXT V92 PCI modem)
>Windows98 SE

- Franc Zabkar

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Please remove one 'i' from my address when replying by email.

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DemoDisk - 15 Jul 2006 09:01 GMT

"Franc Zabkar" <fzabkar@iinternode.on.net> wrote...

> Is the modem able to draw a dialtone on its own?

Thanks for responding, Frank. The Sterling S20 doesn't have a speaker.
At least it never makes a sound, so I've never heard a dialtone from it.

> Can we see your modemlog?
> http://www.modemsite.com/56k/modemlog.asp

Be my guest. I can find it, but I can't really understand it. I've
saved a few others after testing alternate settings, and can post those,
too.

07-14-2006 18:27:04.94 - CNXT V92 PCI Modem in use.
07-14-2006 18:27:04.94 - Modem type: CNXT V92 PCI Modem
07-14-2006 18:27:04.94 - Modem inf path: OCRCSTX.INF
07-14-2006 18:27:04.94 - Modem inf section: HSFModem1
07-14-2006 18:27:06.26 - 115200,N,8,1
07-14-2006 18:27:06.26 - 57600,N,8,1
07-14-2006 18:27:06.26 - Initializing modem.
07-14-2006 18:27:06.26 - Send: AT<cr>
07-14-2006 18:27:06.26 - Recv: AT<cr>
07-14-2006 18:27:06.26 - Recv: <cr><lf>OK<cr><lf>
07-14-2006 18:27:06.26 - Interpreted response: Ok
07-14-2006 18:27:06.26 - Send:
AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
07-14-2006 18:27:06.40 - Recv:
AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
07-14-2006 18:27:06.40 - Recv: <cr><lf>OK<cr><lf>
07-14-2006 18:27:06.40 - Interpreted response: Ok
07-14-2006 18:27:06.40 - Send: ATS7=255M1+ES=3,0,2;+DS=3;+IFC=1,1;X4<cr>
07-14-2006 18:27:06.41 - Recv: <cr><lf>OK<cr><lf>
07-14-2006 18:27:06.41 - Interpreted response: Ok
07-14-2006 18:27:06.41 - Dialing.
07-14-2006 18:27:06.41 - Send: ATDT;<cr>
07-14-2006 18:27:08.08 - Recv: <cr><lf>OK<cr><lf>
07-14-2006 18:27:08.08 - Interpreted response: Ok
07-14-2006 18:27:08.09 - Dialing.
07-14-2006 18:27:08.09 - Send: ATDT*##,#######<cr>
07-14-2006 18:27:43.46 - Recv: <cr><lf>+MCR: V92<cr><lf>
07-14-2006 18:27:43.46 - Interpreted response: Informative
07-14-2006 18:27:43.46 - Recv: <cr><lf>+MRR: 26400<cr><lf>
07-14-2006 18:27:43.46 - Interpreted response: Informative
07-14-2006 18:27:44.15 - Recv: <cr><lf>+ER: LAPM<cr><lf>
07-14-2006 18:27:44.15 - Interpreted response: Informative
07-14-2006 18:27:44.15 - Recv: <cr><lf>+DR: V44<cr><lf>
07-14-2006 18:27:44.15 - Interpreted response: Informative
07-14-2006 18:27:44.15 - Recv: <cr><lf>CONNECT 26400<cr><lf>
07-14-2006 18:27:44.15 - Interpreted response: Connect
07-14-2006 18:27:44.15 - Connection established at 26400bps.
07-14-2006 18:27:44.15 - Error-control on.
07-14-2006 18:27:44.15 - Data compression on.
07-14-2006 18:35:49.90 - Hanging up the modem.
07-14-2006 18:35:49.90 - Hardware hangup by lowering DTR.
07-14-2006 18:35:50.21 - Recv: <cr><lf>OK<cr><lf>
07-14-2006 18:35:50.21 - Interpreted response: Ok
07-14-2006 18:35:50.21 - Send: ATH<cr>
07-14-2006 18:35:50.21 - Recv: <cr><lf>OK<cr><lf>
07-14-2006 18:35:50.21 - Interpreted response: Ok
07-14-2006 18:35:50.21 - 57600,N,8,1
07-14-2006 18:35:51.36 - Session Statistics:
07-14-2006 18:35:51.36 - Reads : 170334 bytes
07-14-2006 18:35:51.36 - Writes: 9999 bytes
07-14-2006 18:35:51.36 - CNXT V92 PCI Modem closed.

> Modem diagnostics (error rates, line quality, retrains):
> http://www.modemsite.com/56k/diag.asp#rock

Heh...Been there and saved some of this material already, but it's
confusing. I was hoping you or someone has answers that will lead me
out of the maze I'm wandering in.

> AT#UG diagnostic command:
> http://www.modemsite.com/56k/hcf9.asp
>
> How to make HyperTerminal talk to your modem:
> http://www.modemsite.com/56k/x2-hyperterm.asp

I looked for Hyperterminal on my system and didn't find it. Haven't
checked the Update disk yet, but I will.

> If you can't get diagnostic data after net connections:
> http://www.modemsite.com/56k/x2-inf.asp

I'll check that out.

> I think the SMbus is a separate "device":
> http://www.interfacebus.com/Design_Connector_Smbus.html

> In any case I don't believe it is supported by Win98, but I'm not sure
> about this.

My motherboard (MSI K8N Neo2 Platinum) has a slew of built-in devices.
It could be a real dream, but I'm far from being on top of this system.
The motherboard installation disk is within 8 feet of me; so is
everything else I've lost. ; )

> Conexant provides generic HSF drivers here:
> http://www.conexant.com/support/md_driverassistance.html
>
> Otherwise this appears to be Sterling's support page:
> http://www.sterlingmodems.com/models20.shtml

Been to both these sites and downloaded from one. The other download was
large enough that I wasn't going to try it on a slow connection until I
could babysit the modem.

> - Franc Zabkar

I've seen your posts since I began researching this modem's problems
(when I could finally access NGs again), and I'm grateful you responded.

Thanks,
JPM

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