Pauline -

Don't know if your sound card and driver are in order? Have you done any
major changes in the system lately? More in my field of province is the
following:

Control panel>multimedia> check that the Audio tab have the proper preferred
devices that you use, and the CD tab recognized as the proper CD player
drive. Check that the show Volume control is in the "taskbar" (Systray -
system tray is its actual location) in the Audio tab as well> then check
that there are no volume controls which have become *muted*. If the mute is
checked, then un-check it.

Also, Control panel> Add/Remove programs> Windows Setup tab>scroll down to
Multimedia>see if that is checked.> if checked>click details>check if CD
player is checked> if not, check it>OK>OK out. For the Chat stuff I don't
know much. Maybe the same Windows setup tab>communications>details>scroll
down to MS chat 2.5> see if that's checked (not really sure about that, as I
don't use chat)> check it if its not (again, maybe)> OK>OK out. If that
fixes it good. If those items were already checked, it has often been
recommended to un-check them> OK>OK out. Re-boot if necessary. Then go back
to Control panel> Add/Remove programs> Windows Setup tab> and re-check the
items you just un-checked>OK>OK out. Re-boot again if necessary. You *May*
need your Windows install Disk to re-establish the program features you've
disabled and wish to re-enable. (I never have needed it for such actions as
I've just described, but it *may* ask for it)

That's all I can offer. Hope it may help. Hoping someone who really knows
their sound stuff will be here to assist you. Best of luck.

I have the same problem; if you get an answer, please
share it with me

RB

have you  found a athe cause if you have please let me
know as I have the same problem