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Windows Forum / Windows 98 / Networking / February 2006HP Printer networking problem
Hi, I am trying to network an HP 3550n printer with (2) Win98se computers and 2 osX g5's. Everything was fine for almost a year until a month ago. I moved from a Linksys 4-port router to a Netgear 8-port router two months ago. And from the Netgear 8-port to a Netgear Wireless 4-port router plus a Netgear 8-port switch. I'm getting out of my element and need to retrace my steps. The computers network fine. When I ask the JetDirect box to summon an IP address for the printer setup by printing a config page - I get all 0's for all network connections. I would like to put in a static IP address BUT a) I don't know how. b) I am pretty sure the printer/router relationship has been compromised some how. I believe there is some mixup in router control on one of the pc's. Thanks very much any grain of truth you could add to my stymied dilemma. Chris Definitely give the printer it's own IP address, outside the range the router has dedicated to automatic assignment. Say your router's automatic assignment range is set to 192.168.1.100 -- 192.168.1.150. Use the printer's control panel to set it's IP to 192.168.1.90 Here's HP's support pages for that printer. http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?&lang=en&cc= us&prodNameId=411176&taskId=135&prodTypeId=18972&prodSeriesId=411171&lang=en&cc= us Here's where you can download the manual. http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?&lang=en&cc= us&prodNameId=411176&taskId=135&prodTypeId=18972&prodSeriesId=411171&lang=en&cc= us I try to use JetDirect not at all. In fact, I'd uninstall JetDirect. Just get your printer to be seen on the network (Network Neighborhood or My Network Places) and once that's done, reinstall the drivers.  SignatureGary S. Terhune MS MVP Shell/User > Hi, > I am trying to network an HP 3550n printer with (2) Win98se computers [quoted text clipped - 15 lines] > > Chris Gary, This is great info. Can I still physicaly use JetDirect box (ethernet to USB)? I also take it I can ignore the non-info the JD is supplying to the printer now - non-existent DHCP addresses. THanks, Chris OK, I'm going to back off for a moment... I'm not clear on JetDirect being Ethernet<=>USB. My experience is with a 4550n, not quite the same, perhaps. Describe to me, in more detail, your connections. Is the printer hooked into a LAN? Is your computer also hooked into the LAN? Or do you have a USB connection from your machine to the JetDirect box, which then converts it to Ethernet on the printer? If the latter, if what hooks into your computer is USB, then I would assume that you *do* need the JetDirect software to configure the box. SignatureGary S. Terhune MS MVP Shell/User > Gary, > [quoted text clipped - 4 lines] > THanks, > Chris The Jet Direct Print Server will fit in your hand. It's an en3700 by HP. It has an ethernet connection, a DC power connection and a USB connection. The ethernet connection is for printer communication with computers on the network administered by a router (in my case a router and switch). The USB A/B cable connects from the JetDIrect to the printer. HP instructs you to press a button on the JD box to print a config page(s) to find a router-assigned DHCP address. The static address you have referred to, Gary, I assume I would just type in durring setup? THanks, Chris Ahh, OK. I can see the routing now. My JetDirect on the 4550 gets inserted into the printer itself. What you want to do is configure the JetDirect unit to a static IP address. You'll have to refer to the manual to determine exactly how to do that. http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&task Id=115&prodSeriesId=329196&prodTypeId=18972&prodSeriesId=329196&objectID=bpj0273 8 But first, you need to make sure which addresses the router has reserved for DHCP. My point is that it's my experience that assigning a static IP address *outside* the DHCP assigned range seemed to reduce problems. That was the case for me and my various LinkSys routers. On the other hand, this trick may not resolve your original problem with the NetGear router. For that, you'd need to know NetGear and/or have a darned good manual. Frankly, in any matters having to do with networking, when I get stymied I revert every device and driver, etc., to default and start over (in the case of Windows, that includes deleting all networking devices and reinstalling them) -- *after* setting many if not all devices to maintain a static IP. SignatureGary S. Terhune MS MVP Shell/User > The Jet Direct Print Server will fit in your hand. It's an en3700 by > HP. It has an ethernet connection, a DC power connection and a USB [quoted text clipped - 9 lines] > THanks, > Chris You are really on top of this! I really appreciate it! i will scour and unintsall every bit of previous software and the examine the registry, if I can find my way to do so. (Linksys-4 & Netgear-8) Thanks, Chris Be careful with that Registry! Otherwise, clean start is often best. SignatureGary S. Terhune MS MVP Shell/User > You are really on top of this! I really appreciate it! i will scour > and unintsall every bit of previous software and the examine the > registry, if I can find my way to do so. (Linksys-4 & Netgear-8) > > Thanks, Chris I am at the point where the config page printing is looking healthier - but it's false hope. Getting a default IP adress of 192.0.0.192. Cannot properly set up printer. The computers are on the network, but the printer isn't, even with assigned deault address. I have been reading widely on net, getting closer. I have pinged the printer address from main computer. No response. I suspect JetDirect box. I have "route added" to get the address on my computer (or however that works) to see JD webpage. Can't. Cause it won't ping either. Crazy. HP site webpages have taught me some, but not all, of this problem. And I'm just trying to work from default assignment and signs of life now. Static is next step. Chris There is *definitely* a place in the printer's own control panel (the one where you keep pushing this button or that to navigate through endless lists) where you can assign the IP. And it *must* start with 192.168.1.xxx. SignatureGary S. Terhune MS MVP Shell/User > I am at the point where the config page printing is looking healthier - > but it's false hope. Getting a default IP adress of 192.0.0.192. [quoted text clipped - 10 lines] > > Chris Page 135 - 136 of the User Manual have it http://h20000.www2.hp.com/bizsupport/TechSupport/CoreRedirect.jsp?redirectReason =DocIndexPDF&prodSeriesId=27901&targetPage=http%3A%2F%2Fh20000.www2.hp.com%2Fbc% 2Fdocs%2Fsupport%2FSupportManual%2Fbpl08785%2Fbpl08785.pdf Do NOT use BOOTP. SignatureGary S. Terhune MS MVP Shell/User > I am at the point where the config page printing is looking healthier - > but it's false hope. Getting a default IP adress of 192.0.0.192. [quoted text clipped - 10 lines] > > Chris I cannot set an address on the front of a 3500 printer. Perhaps a 4500, but not a 3500. That's why they have this external JetDirect box. You can't do anything with this box except print config pages and try to access it from the web. The config page tells me its set to a default address of 192.0.0.192. HP's tech support pages say this is kind of normal. I should access this address on my browser and the jet direct webpage will open up. I just get an internet-error page. I think I 'm at the end without help from HP or an HP specialist. Chris My apologies, I had you mixed up with another ongoing conversation, in another group, about a 4550n with the same problem! First time in my years here that I get an HP printer networking problem (other than my own) and I get two in as many days! I'm looking at HP support right now, but if that's the only address the JetDirect can use, then I'm betting your router needs to be configured to allow that address, since it isn't in the same normal range as I'd expect -- I'd expect anything in the 192.168.1.xxx range. For you, pages 3-4 and 3-5 have info on changing the JD's IP. http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00046962/c00046962.pdf You're using Win98, right? Here's what I get when I do Add Printer: 1. Add Printer 2. Next 3. Choose "Network Printer" 4. Next dialogue asks for printer name or IP address. This is where you should use the IP address that belongs to the JetDirect device. I can't follow any further without messing up what I'm doing right now (a looooong print job.) But is that what you have? Have you been using the IP address there or only the printer name? SignatureGary S. Terhune MS MVP Shell/User > I cannot set an address on the front of a 3500 printer. Perhaps a > 4500, but not a 3500. That's why they have this external JetDirect [quoted text clipped - 6 lines] > > Chris FROM THE JD en3700 MANUAL: "If you are changing to an address on the same IP network: 1. Open your browser and enter the print server's current IP address as the URL. (You may need to precede it with http://). If you don't know the current IP address, find it by printing a configuration page." I THEN ENTER 192.0.0.192 AND GET "The page cannot be displayed" CAN'T GO FURTHER. IF I ADD PRINTER - THERE IS NO PRINTER ON THE NETWORK FOR ME TO ADD. SOMETHING'S UP. IT'S NOT BEING RECOGNIZED ON THE NETWORK. I HAVE A NETWORK PLACE next to "HOWE" (under Network Neighborhood) CALLED UNICEF641A w/ a sub network A0288I. I don't know what these are - my JetDirect? THanks again! Chris Chris, I'm thinking you're getting frustrated and I, personally, am having more and more difficulty keeping the threads untangled (my fault, not yours -- Been through a lot lately.) If you would like something more one-on-one I think we might work this out. Email me at grystnews@mvps.org SignatureGary S. Terhune MS MVP Shell/User > FROM THE JD en3700 MANUAL: > [quoted text clipped - 18 lines] > > THanks again! Chris |
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