Windows Forum / Windows 98 / Networking / August 2008
Having strange local network printing problem - could use some help/ideas
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normc - 21 May 2008 04:39 GMT Using ActionTec DSL router with three machines, 2 hard-wired desktops (both 98SE) and one wireless laptop (XP).
Network has always worked fine; however, at the moment the machine that is local to the shared printer hangs up. It won't print. It won't cancel the job. As a result the other two computers are unable to print, unless I reboot the one desktop, canceling the print job in the process of rebooting.
Then I can print from either of the other desktop and the laptop.
It can't be the cable, since it is fine for 2 of 3. It can't be the driver since the same driver is used for all print jobs to that printer. Right?
Any help would be greatly appreciated.
TIA
Norm
MEB - 21 May 2008 08:10 GMT 1. You indicate ONE desktop 98SE computer is physically connected [local] to the printer, is this correct?
2. Does the print server [the 98SE box] have actual network print serving software or are you just printing to a SHARED printer?
3. What printer [model and make] and software [version, etc.] is being used.
4. Was the printer software installed on each machine?
5. Does this occur, generally, after attempting to print FROM the XP machine to the printer?
6. What are the settings for the printer on each of the machines?
7. Do you use MAPPED drives?
8. Have all machines been updated?
9. Have you re-checked your network and firewall settings?
 Signature MEB http://peoplescounsel.orgfree.com -- _________
| Using ActionTec DSL router with three machines, 2 hard-wired desktops | (both 98SE) and one wireless laptop (XP). [quoted text clipped - 16 lines] | | Norm normc - 21 May 2008 10:58 GMT > 1. You indicate ONE desktop 98SE computer is physically connected [local] to > the printer, is this correct? Yes.
> 2. Does the print server [the 98SE box] have actual network print serving > software or are you just printing to a SHARED printer? Just printing to a shared printer.
> 3. What printer [model and make] and software [version, etc.] is being > used. HP Deskjet 970Cxi with driver files hpzusb00.sys and VMM32.VXD[ntkem.vxd] v1.16.9.0
> 4. Was the printer software installed on each machine? No.
> 5. Does this occur, generally, after attempting to print FROM the XP machine > to the printer? No. I shut down everything at night. In the morn, if I turn on only the machine connected to the printer, it won't print. That is, it won't print under any of the circumstances I have tried.
> 6. What are the settings for the printer on each of the machines? Could you be a little more specific about these settings?
> 7. Do you use MAPPED drives? No
> 8. Have all machines been updated? Not sure what you are looking for here. Especially since everything was working fine and no software has been added or changed.
I'm pretty fussy about how much I load up on MSFT mammouth updates. I run my laptop with XPSP2. The desktops with 98SE.
> 9. Have you re-checked your network and firewall settings? Not sure what you are looking for here either, for the same reasons.
Are you asking about all firewalls or the XP firewall or the modem firewall?
Tell me a little about what you are getting at where I commented. I'm pretty literate. Been playing with computers for over 50 years (Bendix G-15 1957).
Thanks for your time.
MEB - 21 May 2008 22:35 GMT Let me start by thanking you for answering using the number questions, they are to allow a diagnostic routine to be developed. I normally use a 10 or more question post [when limited information has been presented], but I wanted to attempt to explain the diagnostic procedure as many don't understand the process. Sorry you got picked for this activity, I hope you don't mind. I'm not necessarily explaining *just for you*, so don't take offense, but to those seeking help generally [remember this is received or will be found by numerous others across the planet].
See inline for response/explanations.
| > 1. You indicate ONE desktop 98SE computer is physically connected [local] to | > the printer, is this correct? | | Yes. Thank you. This helps negate issues with a router connected [network served] printer which might have issues with lease or otherwise..
| > 2. Does the print server [the 98SE box] have actual network print serving | > software or are you just printing to a SHARED printer? | | Just printing to a shared printer. This help define whether we would be dealing with multiple issues, including whether the networking software may be part of the issue.
| > 3. What printer [model and make] and software [version, etc.] is being | > used. | | HP Deskjet 970Cxi with driver files hpzusb00.sys and | VMM32.VXD[ntkem.vxd] v1.16.9.0 When posting for help, it is a good idea to put as much related and relevant information system-wise into the first post. It allows the parties attempting to help, isolate the potential problems easier, and allows other who might be helping, to point to areas which may have been overlooked by others..
| > 4. Was the printer software installed on each machine? | | No. This defines that we are dealing with a single install ON the the actual 98SE base OS to which the printer is connected. Taken with the other responses helps to further define potentials involved.
| > 5. Does this occur, generally, after attempting to print FROM the XP machine | > to the printer? | | No. I shut down everything at night. In the morn, if I turn on only | the machine connected to the printer, it won't print. That is, it won't | print under any of the circumstances I have tried. This negates, in part, the issue of the XP box taking control of the printer and failing to release control while the network is involved/running. This still potentially leaves spooling issues, possible issues with the failed release/clearing of the printer/spooling, and other. We now know the printer is directly connected to its printing software and not *through* the router. We also know this is a persistant issue, not specific to XP, not specific to a running network, and not specific to a system that may have residual connections running [its a COLD system] except for the router(s) [or do you turn that/them off as well?].
| > 6. What are the settings for the printer on each of the machines? | | Could you be a little more specific about these settings? As we are dealing with a single 98SE box WITH the printer software and the physical connection [as we now know from the previous questions], and NOT having print server software in the mix: we are looking at the spooler settings, print format [raw or otherwise], whether the controlling computer has: captured the port, its timeout settings, proper port software/settings, etc. specific to this one computer [presently].
| > 7. Do you use MAPPED drives? | | No Okay, here, we were attempting to determine whether the mapped drives MIGHT have had an effect in the issue [persitant connections].
| > 8. Have all machines been updated? | [quoted text clipped - 3 lines] | I'm pretty fussy about how much I load up on MSFT mammouth updates. I | run my laptop with XPSP2. The desktops with 98SE. Okay, there were some issues with some of XP's updates which were causing issues in the network environment. If you are manually doing updates, we would need to run through most of those old issues, though we might be able to do so [to test] without that information. See the below.
| > 9. Have you re-checked your network and firewall settings? | | Not sure what you are looking for here either, for the same reasons. As you are having issues locally [base/server system, physically connected] at present these are not important UNLESS after the poposed fix {below} works and the issue re-appears; or it fails, and we need to review other potentials.
| Are you asking about all firewalls or the XP firewall or the modem firewall? Actually, ALL. From there, if this related to a running network with a true networked printer, and/or constant network, and/or had been XP, and/or other issues related to the prior questions, we would have also dealt with the Anti-virus, Anti-SpyWare, and other software and network specific potentials, such as: Norton Security Suite or McAffe's , is it installed, etc..
| Tell me a little about what you are getting at where I commented. I'm | pretty literate. Been playing with computers for over 50 years (Bendix | G-15 1957). Wow, been at for awhile I see, even a bit before me. Let's see if we can get more definition to the issue(s) involved.
| Thanks for your time. I hope the above explains the diagnostic issues work-through, or at least helps in the thought process. Let me now add those other questions.
10. And a question which related to 9. Do you have either of Norton or McAfee programs/suites installed? 10a. If not what programs are you running ON THE BASE 98SE computer which might interfere with the printing process? 10b. Did you try disabling these programs? Though not generally thought of during self-diagnosis of shared printers [or other networking issues], some of these programs MIGHT interfere as they include file monitoring, local access scanners, and other which MIGHT be involved. IF they were updated around the time that the issue popped-up, they MIGHT be involved, even though they may have previously worked without causing any errors.
11. The next obvious question would now be and have been 11 for an original post: Did you try uninstalling and re-installing the printing software and did you re-check those printer settings? 11a. Did you, if you re-installed, re-share the printer locally and re-install that share on the other systems? 11b. Did you FIRST [prior to un-installation and re-installation] remove the old shared printer [locally and on the other network nodes]? 11c. Did you re-check your firewall, Anti-Virus and other for this new allowance? *A* This is the proposed first fix if this was NOT done, particularly as we now know we have a basically *isolated system* to deal with. It MAY, however, have not been recommended had the other questions pointed to a running network, or other networking issues. Not that it would have hurt had you done that, but we would have worked through some obvious network potentials FIRST, like the firewall, router, XP updates, etc.and you had indicated that you DID check the printer software settings. Removing the shared printer PRIOR to un-installation, helps negate a false connection [the old share{d printer}] from interfering with the new installation and how it communicates locally and with the network. Leaving the old share ANYWHERE on the network might cause issues as it is searched for. XP and VISTA users might notice this more than 9X users, though all will notice delays
12. Did you try resetting/refreshing the router [manual shutoff for several minutes to clear the router buffers] and did you check its settings. This question relates to whether there MAY be issues with the router or its software which, taken with these other questions and response will help isolate the potentials to a more limited diagnosis. IF the 98SE printer controller is also the router controller [contains the software] then there could. potentially, be a related issue involved as well.
Hope this explains where we are headed, and with your understanding of how *I* work through these issues. Its like walking backwards from the obvious [networked? then first check network issues, but garner other information as well] to the easiest [re-install software]. However, I don't always use the easiest attempt FIRST [like re-installing software], as that MAY do nothing more than waste time [though if done, one can put that on a back burner, so to speak] as at times, you then might run across new installation issues compounding the actual issue(s); or introducing new, while leaving the original issue(s) in the background unresolved INCREASING the difficulty of diagnosis.
 Signature MEB http://peoplescounsel.orgfree.com -- _________
normc - 22 May 2008 09:50 GMT In reading your post below, I happened to think, why don't I just take the base machine out of the network and try printing with it out. That oughtta tell us something.
I'll try that in the morning and respond to your post.
Thanks again.
> Let me start by thanking you for answering using the number questions, they > are to allow a diagnostic routine to be developed. I normally use a 10 or [quoted text clipped - 178 lines] > actual issue(s); or introducing new, while leaving the original issue(s) in > the background unresolved INCREASING the difficulty of diagnosis. MEB - 22 May 2008 16:32 GMT Excellent place to start.. let me know how it works out..
 Signature MEB http://peoplescounsel.orgfree.com -- _________
| In reading your post below, I happened to think, why don't I just take | the base machine out of the network and try printing with it out. That [quoted text clipped - 186 lines] | > actual issue(s); or introducing new, while leaving the original issue(s) in | > the background unresolved INCREASING the difficulty of diagnosis. normc - 23 May 2008 00:07 GMT > Excellent place to start.. let me know how it works out.. Well..... I'm kind of embarrassed that I didn't think of trying to isolate the problem. But, if it wouldn't have been for what you suggested in your posts, I still wouldn't have thought of it.
So, I've pretty much isolated it to the base machine. It will not print, even when it is disconnected from the network, i.e. with only the computer and printer and the cable in-between. So it will take data from the other machines to the modem and on to the base computer, and print. But it will not print itself.
BTW, there is every indication that it is going to print, but doesn't. That is, the regular small popup says it is printing, the printer icon pops up in the lower right, and the printer properties say it is printing. The one thing that is irregular is that if I cancel the print in the properties screen, it indicates that it is cancelled, but it never completes.
Turns out this is getting way OT (clearly not a network problem), and I took a look at the website you have in your sig and would like to know more.
I volunteered for 3 1/2 years with the local CBS TV outlet consumer advocate. And I attended law school for a couple semesters.
If you would be interested in continuing to help me with my problem and talk about the website, email me by changing socal.rr.com to sbcglobal.net
Thanks
Norm
MEB - 23 May 2008 06:42 GMT | > Excellent place to start.. let me know how it works out.. | | Well..... I'm kind of embarrassed that I didn't think of trying to | isolate the problem. But, if it wouldn't have been for what you | suggested in your posts, I still wouldn't have thought of it. I see you have gone into diagnostic mode, good.
| So, I've pretty much isolated it to the base machine. It will not | print, even when it is disconnected from the network, i.e. with only the [quoted text clipped - 8 lines] | in the properties screen, it indicates that it is cancelled, but it | never completes. There is a possibility that completely removing the power from the printer for a day or so [unplug it] may flush the printer buffers. It sometimes take that long... Let me explain it like this, you MAY have to do this when a print job got corrupted [jammed paper, head jam, attempting to print while changing ink cartridges or needing to, or some other interruption or hardware issue {did you check for these situations}] or when the print item itself is corrupted [contains code which translates to printer commands in conflict], OR when there is a loss of power to the printer or computer during a print job, OR, at times, when canceling a network print job [cancel is effected but EOF isn't received]. The printer holds some of the commands in its buffer, which prevent anything new from occurring, even after turning off the printer. As power is maintained to the printer to hold information like ink levels [page counts verses purported pages possible per cartridge], special fonts, etc,. so is power supplied to the print part of that memory [using my Epson as example, though the same has occurred with my HPs]. Unless the clear/end of print [whatever] command is received, the printer idles waiting for it to occur. It may do the usual whirring/clicking as if its about to print when another print job is received and even the printer monitor LOOKS like it about to print,, but until its freed, everything is held.
Of course, there are also matters we could address, such as manually clearing spooler files, checking registry entries, and other related, but these would {usually} be taken care of during an un-install and re-install of the printer software..
| Turns out this is getting way OT (clearly not a network problem), and I | took a look at the website you have in your sig and would like to know | more. Not really, even though it may seem OT due to the isolation to the one computer, its still going to be re-networked which may take some further diagnosis [what the cause actually was] and configuration.
| I volunteered for 3 1/2 years with the local CBS TV outlet consumer | advocate. And I attended law school for a couple semesters. Worthy cause, lots of issues to deal with, particularly in the world as it is. Bop over to win98.gen_discussion and look at the discussion: Windows Live - no more Outlook Express 04/21/08 - 05/15/08
Microsoft re-thought the change or put it on hold, but Live still has issues with whatever was done to the service/server recently.
I MAY have to directly contact Microsoft Headquarters and elsewhere, as Live and Microsoft Support [which I have been in contact with] have not, apparently, resolved the issue, and other matters have developed during the supposed support. I get the impression that ALL of this Support is outsourced, and Microsoft may not be aware of what might be occurring in this outsourced support, some of which is extremely questionable. Not that Microsoft would be completely relieved of responsibility for it.
| If you would be interested in continuing to help me with my problem and | talk about the website, email me by changing socal.rr.com to sbcglobal.net | | Thanks | | Norm There is a public email address on the website if you wish to start a communication. You may understand [as a former consumer advocate] that those types of advocacy can produce strange results [to put it mildly], many private addresses were used over the years during the research phase, and for the materials. The few that are still active are dear. Not to deter contact with you or prejudge or anything along those lines, but these activities out here are a relief from the other activities in which I still engage, many of which may not related to the website's activities [any related to Peoples' activities are posted], or are private in nature..
 Signature MEB http://peoplescounsel.orgfree.com -- _________
normc - 23 May 2008 23:30 GMT > | > Excellent place to start.. let me know how it works out.. > | [quoted text clipped - 20 lines] > for a day or so [unplug it] may flush the printer buffers. It sometimes take > that long... Can't we rule this out by virtue of the fact that the printer works just fine and natural (like Foster farms <g>) when called upon by the other two computers?
> Let me explain it like this, you MAY have to do this when a print job got > corrupted [jammed paper, head jam, attempting to print while changing ink [quoted text clipped - 18 lines] > these would {usually} be taken care of during an un-install and re-install > of the printer software.. Wouldn't all of these things affect all computers attempting to print out?
> | Turns out this is getting way OT (clearly not a network problem), and I > | took a look at the website you have in your sig and would like to know [quoted text clipped - 3 lines] > computer, its still going to be re-networked which may take some further > diagnosis [what the cause actually was] and configuration. OK
> | I volunteered for 3 1/2 years with the local CBS TV outlet consumer > | advocate. And I attended law school for a couple semesters. [quoted text clipped - 3 lines] > Bop over to win98.gen_discussion and look at the discussion: > Windows Live - no more Outlook Express 04/21/08 - 05/15/08 Will do.
> Microsoft re-thought the change or put it on hold, but Live still has > issues [quoted text clipped - 8 lines] > of which is extremely questionable. Not that Microsoft would be completely > relieved of responsibility for it. I have some problems with Bill Gates and Microsoft. There is so little they do that is moral or ethical. I enjoyed the egg-pelting Balmer got yesterday.
I only use their OS because IBM stopped supporting OS2 for personal use. I've used Word Perfect and Quattro since it was in DOS, before Windows. For the last year or two I have been using OpenOffice. I also use WinAmp instead of WMP. Have considered using Linux for years, but illness and accidents put a hold on that.
> | If you would be interested in continuing to help me with my problem and > | talk about the website, email me by changing socal.rr.com to sbcglobal.net [quoted text clipped - 13 lines] > not related to the website's activities [any related to Peoples' activities > are posted], or are private in nature.. I will contact you via the website.
Back to my printing problem, it appears to be something in the base desktop, but not the spooler, because it spools the other machines. I have verified this in the printer properties for the XP machine.
I am unable to visualize exactly what is going on in the base machine network architecture that seems to have failed and screwed up the local printing. Perhaps you could remeind me a little of what it looks like, because I was retired long before networks came along.
Thanks.
Norm
MEB - 24 May 2008 10:05 GMT Oh no, apparently conflicting information, let me start over. Correct anything that is wrong or mis-stated.
A. The printing issue is on one system running 98SE. The machine has been isolated from the network by disconnecting the cable and is not connected to any other source or part of the network [hardwired or wireless].
B. The printing WILL work, *at all times*, from the other networked computers when connected, but will NOT work from the 98SE computer to which the printer is connected. B1. No other difficulties have been observed within the network.
C. The printer monitoring software DOES appear, indicating an attempt to start the process but nothing happens when attempting to print from the 98SE box.
D. The printer software has NOT been re-installed.
E. The printer settings WERE checked to ensure the normal settings and printer specific settings were in place.
F. The systems are shutdown nightly.
The printer had a recall for its power cord: http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html USB: No response from printer http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc=us&dlc=en &product=61818&rule=9992&lang=en The Printer Will Not Print When You Click 'Print' http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc=us&dlc=en &product=61818&rule=9992&lang=en
IF you need a driver or other for 98, you will need to look at ftp://ftp.hp.com/pub/printers/software/
Okay, some general items to review:
Did you check the USB entries?
Are there any other devices sharing the USB channel?
Did you make sure that you haven't disabled any virtual or system settings, or they have been corrupted/modified.
Troubleshooting Spool32 Error Messages (Q191949) http://support.microsoft.com/kb/191949/en-us
Cannot Print in Windows After Upgrading to Windows 98 (Q191516) http://support.microsoft.com/kb/191516/en-us
http://support.microsoft.com/search/default.aspx?mode=r&query=USB+printer+does+n ot+print&1033comm=1
CLSID codes Printer.{2227A280-3AEA-1069-A2DE-08002B30309D} Scheduled Tasks.{D6277990-4C6A-11CF-8D87-00AA0060F5BF}
 Signature MEB http://peoplescounsel.orgfree.com -- _________
normc - 25 May 2008 21:28 GMT Sorry for the delay.
> Oh no, apparently conflicting information, let me start over. Correct > anything that is wrong or mis-stated. > > A. The printing issue is on one system running 98SE. The machine has been > isolated from the network by disconnecting the cable and is not connected to > any other source or part of the network [hardwired or wireless]. Correct.
> B. The printing WILL work, *at all times*, from the other networked > computers when connected, but will NOT work from the 98SE computer to which > the printer is connected. Correct
> B1. No other difficulties have been observed within the network. Correct, but you reminded me of one additional thing that may mean something to you. It makes no sense to me and I'm not certain of the facts surrounding it.
I have checked the printer cable connections a couple of times, thinking that was all it could be. (BTW, I'm using the USB connection.) One, and only one, of the times I disconnected and reconnected the cable, I was able to print from the base 98SE system.
> C. The printer monitoring software DOES appear, indicating an attempt to > start the process but nothing happens when attempting to print from the 98SE > box. Correct.
> D. The printer software has NOT been re-installed. Correct, since that software is used for the other two machines and works.
> E. The printer settings WERE checked to ensure the normal settings and > printer specific settings were in place. Not because of the printing problem, because the settings are fine for the other machines. However, I am regularly changing the settings as a routine matter.
> F. The systems are shutdown nightly. Correct.
> The printer had a recall for its power cord: > http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html Yes, I knew. It was replaced. Thank you.
> USB: > No response from printer > http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc=us&dlc=en &product=61818&rule=9992&lang=en > The Printer Will Not Print When You Click 'Print' > http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc=us&dlc=en &product=61818&rule=9992&lang=en I will check the USB link.
> IF you need a driver or other for 98, you will need to look at > ftp://ftp.hp.com/pub/printers/software/ I'll check this out. I'm not familiar with ftp sites, but no time like the present to find out.
> Okay, some general items to review: > > Did you check the USB entries? Yes. All of them. There were some general and those specific to the printer, in the System/Device/Manager.
> Are there any other devices sharing the USB channel? A desktop digital speaker system. I'll try pulling that USB cable.
> Did you make sure that you haven't disabled any virtual or system settings, > or they have been corrupted/modified. No idea of what to look for since two printers work.
> Troubleshooting Spool32 Error Messages (Q191949) > http://support.microsoft.com/kb/191949/en-us The base machine spools fine for the other two machines
> Cannot Print in Windows After Upgrading to Windows 98 (Q191516) > http://support.microsoft.com/kb/191516/en-us I'll take a look, but doesn't sound applicable.
> http://support.microsoft.com/search/default.aspx?mode=r&query=USB+printer+does+n ot+print&1033comm=1 > > CLSID codes > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D} > Scheduled Tasks.{D6277990-4C6A-11CF-8D87-00AA0060F5BF} I'll take a look.
Thanks.
MEB - 26 May 2008 03:39 GMT | Sorry for the delay. | [quoted text clipped - 12 lines] | | Correct Okay, for some reason, I got the impression that *at times* it did NOT work over the network.
| > B1. No other difficulties have been observed within the network. | [quoted text clipped - 6 lines] | and only one, of the times I disconnected and reconnected the cable, I | was able to print from the base 98SE system. There is a potential that uninstalling/removing the USB subs and hubs may correct the issue. This refreshes the registry entries and related spooler controls for the printer. FIRST though, double check the USB settings and use usbview [its on your 98 installation CD in tools\reskit\diagnose] to make sure of the actuall settings being used. Highlight what it shows for the printer, copy and paste into a text file [not Word] and save for reference.
| > C. The printer monitoring software DOES appear, indicating an attempt to | > start the process but nothing happens when attempting to print from the 98SE [quoted text clipped - 18 lines] | > | > The printer had a recall for its power cord: http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html
| Yes, I knew. It was replaced. Thank you. | | > USB: | > No response from printer http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc=us&dlc=en &product=61818&rule=9992&lang=en
| > The Printer Will Not Print When You Click 'Print' http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc=us&dlc=en &product=61818&rule=9992&lang=en
| I will check the USB link. | [quoted text clipped - 14 lines] | | A desktop digital speaker system. I'll try pulling that USB cable. Do that to help isolate the issue.
Let me stop comments until to you respond with whether this is built in USB 2.0 or being supplied by an extra adapter card.
The issues may revolve several others, in addition to what has already been addressed. I'm going to cross post this to win98.gen_discussion so others might help with the issue since we now have several issue out of the way..
| > Did you make sure that you haven't disabled any virtual or system settings, | > or they have been corrupted/modified. [quoted text clipped - 10 lines] | | I'll take a look, but doesn't sound applicable. http://support.microsoft.com/search/default.aspx?mode=r&query=USB+printer+does+n ot+print&1033comm=1
| > CLSID codes | > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D} [quoted text clipped - 3 lines] | | Thanks.
 Signature MEB http://peoplescounsel.orgfree.com -- _________
normc - 27 May 2008 02:46 GMT I unplugged my USB speakers. It didn't make any difference. Identical behavior. However, right after doing so, I played a game of Solitaire from SolSuite and noticed that it was operating very slowly. I could see the cards kind of skip along when I released them, rather than zip to it.
So I went to disable the spooler and couldn't. That option was grayed out. Does this mean anything to you?
I also clicked on the Print Test Page button. The test page is now hanging up the printer, and will not cancel/delete.
Any comments here?
> | Sorry for the delay. > | [quoted text clipped - 129 lines] > | > | Thanks. Brian A. - 27 May 2008 03:32 GMT Ok now, I don't have full info on your situation since the only posts I see are the last two by MEB and this one I'm responding to. However, if the printer is having problems and now you have a print queue that's hung and won't cancel or pause, uninstall/reinstall the printer. It may squeak at you about a print job still in queue, ignore it and continue with the uninstall/reinstall.
 Signature Brian A. Sesko { MS MVP_Windows Desktop User Experience } Conflicts start where information lacks. http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375
>I unplugged my USB speakers. It didn't make any difference. Identical > behavior. However, right after doing so, I played a game of Solitaire [quoted text clipped - 143 lines] >> | >> | Thanks. MEB - 27 May 2008 04:18 GMT Let me bring you up to speed, though I fully agree with what you presented.
05/21/08
| Let me start by thanking you for answering using the number questions, they
| are to allow a diagnostic routine to be developed. I normally use a 10 or | more question post [when limited information has been presented], but I [quoted text clipped - 27 lines] | | | > 3. What printer [model and make] and software [version, etc.] is being
| | > used. | | [quoted text clipped - 3 lines] | When posting for help, it is a good idea to put as much related and | relevant information system-wise into the first post. It allows the parties
| attempting to help, isolate the potential problems easier, and allows other
| who might be helping, to point to areas which may have been overlooked by | others.. [quoted text clipped - 19 lines] | involved/running. This still potentially leaves spooling issues, possible | issues with the failed release/clearing of the printer/spooling, and other.
| We now know the printer is directly connected to its printing software and | not *through* the router. We also know this is a persistant issue, not | specific to XP, not specific to a running network, and not specific to a | system that may have residual connections running [its a COLD system] except
| for the router(s) [or do you turn that/them off as well?]. | [quoted text clipped - 3 lines] | | As we are dealing with a single 98SE box WITH the printer software and the
| physical connection [as we now know from the previous questions], and NOT | having print server software in the mix: we are looking at the spooler | settings, print format [raw or otherwise], whether the controlling computer
| has: captured the port, its timeout settings, proper port software/settings,
| etc. specific to this one computer [presently]. | [quoted text clipped - 3 lines] | | Okay, here, we were attempting to determine whether the mapped drives MIGHT
| have had an effect in the issue [persitant connections]. | [quoted text clipped - 9 lines] | issues in the network environment. If you are manually doing updates, we | would need to run through most of those old issues, though we might be able
| to do so [to test] without that information. See the below. | [quoted text clipped - 3 lines] | | As you are having issues locally [base/server system, physically connected]
| at present these are not important UNLESS after the poposed fix {below} | works and the issue re-appears; or it fails, and we need to review other [quoted text clipped - 4 lines] | | Actually, ALL. From there, if this related to a running network with a true
| networked printer, and/or constant network, and/or had been XP, and/or other
| issues related to the prior questions, we would have also dealt with the | Anti-virus, Anti-SpyWare, and other software and network specific [quoted text clipped - 20 lines] | Though not generally thought of during self-diagnosis of shared printers | [or other networking issues], some of these programs MIGHT interfere as they
| include file monitoring, local access scanners, and other which MIGHT be | involved. IF they were updated around the time that the issue popped-up, | they MIGHT be involved, even though they may have previously worked without
| causing any errors. | | 11. The next obvious question would now be and have been 11 for an original
| post: Did you try uninstalling and re-installing the printing software and | did you re-check those printer settings? | 11a. Did you, if you re-installed, re-share the printer locally and | re-install that share on the other systems? | 11b. Did you FIRST [prior to un-installation and re-installation] remove the
| old shared printer [locally and on the other network nodes]? | 11c. Did you re-check your firewall, Anti-Virus and other for this new | allowance? | *A* This is the proposed first fix if this was NOT done, particularly as we
| now know we have a basically *isolated system* to deal with. It MAY, | however, have not been recommended had the other questions pointed to a | running network, or other networking issues. Not that it would have hurt had
| you done that, but we would have worked through some obvious network | potentials FIRST, like the firewall, router, XP updates, etc.and you had | indicated that you DID check the printer software settings. | Removing the shared printer PRIOR to un-installation, helps negate a false
| connection [the old share{d printer}] from interfering with the new | installation and how it communicates locally and with the network. Leaving [quoted text clipped - 3 lines] | | 12. Did you try resetting/refreshing the router [manual shutoff for several
| minutes to clear the router buffers] and did you check its settings. | This question relates to whether there MAY be issues with the router or its
| software which, taken with these other questions and response will help | isolate the potentials to a more limited diagnosis. IF the 98SE printer | controller is also the router controller [contains the software] then there
| could. potentially, be a related issue involved as well. | | Hope this explains where we are headed, and with your understanding of how
| *I* work through these issues. | Its like walking backwards from the obvious [networked? then first check | network issues, but garner other information as well] to the easiest | [re-install software]. However, I don't always use the easiest attempt FIRST
| [like re-installing software], as that MAY do nothing more than waste time | [though if done, one can put that on a back burner, so to speak] as at | times, you then might run across new installation issues compounding the | actual issue(s); or introducing new, while leaving the original issue(s) in
| the background unresolved INCREASING the difficulty of diagnosis.
 Signature MEB http://peoplescounsel.orgfree.com -- _________
| Ok now, I don't have full info on your situation since the only posts I see
| are the last two by MEB and this one I'm responding to. However, if the printer | is having problems and now you have a print queue that's hung and won't cancel [quoted text clipped - 81 lines] | >> | > | >> | > The printer had a recall for its power cord: http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html
| >> | Yes, I knew. It was replaced. Thank you. | >> | | >> | > USB: | >> | > No response from printer http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc=us&dlc=en &product=61818&rule=9992&lang=en
| >> | > The Printer Will Not Print When You Click 'Print' http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc=us&dlc=en &product=61818&rule=9992&lang=en
| >> | I will check the USB link. | >> | [quoted text clipped - 40 lines] | >> | | >> | I'll take a look, but doesn't sound applicable. http://support.microsoft.com/search/default.aspx?mode=r&query=USB+printer+does+n ot+print&1033comm=1
| >> | > CLSID codes | >> | > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D} [quoted text clipped - 3 lines] | >> | | >> | Thanks. Brian A. - 27 May 2008 05:12 GMT Thanks for that MEB, correct me if I misunderstood anything so I have it right.
The OP has a printer connected to a 98SE machine as a local shared printer. The printer is shared with remote XP machines on the network. The printer fails on the 98SE machine it's physically connected to after a shutdown/restart. The printer still works on the remote machines after a shutdown/restart? This doesn't make sense, hence the purpose of the question mark.
 Signature Brian A. Sesko { MS MVP_Windows Desktop User Experience } Conflicts start where information lacks. http://basconotw.mvps.org/
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> Let me bring you up to speed, though I fully agree with what you presented. > [quoted text clipped - 391 lines] > | >> | > | >> | Thanks. normc - 27 May 2008 06:41 GMT Thanks Brian -
> Thanks for that MEB, correct me if I misunderstood anything so I have > it right. > > The OP has a printer connected to a 98SE machine as a local shared printer. Right
> The printer is shared with remote XP machines on the network. Probably doesn't matter, but one remote is XPSP2 and one is 98SE
> The printer fails on the 98SE machine it's physically connected to after > a shutdown/restart. Fails any time, i.e. will not print from base machine at any time.
> The printer still works on the remote machines after a > shutdown/restart? Right.
This doesn't make sense, hence the purpose of the
> question mark. Does it make more sense now?
With regard to your suggestion about reinstalling the printer, I'm a great believer in, "if it ain't broke, don't fix it." If it was a printer install problem, how would the other two machines be able to make it print via the base machine?
I know little about my network. I'm not sure about the layout/architecture in the base machine. All I'm aware of is {1} a NIC and a cable to the modem and (2) the cable to the printer.
What could be going wrong in the base machine with the combining of all three machines and the distribution to two of the machines, but not to the third.
Thanks again.
That is,
Brian A. - 27 May 2008 07:18 GMT > Thanks Brian - > [quoted text clipped - 8 lines] > > Probably doesn't matter, but one remote is XPSP2 and one is 98SE Sometimes the OS flavor can matter, however in this case it doesn't.
>> The printer fails on the 98SE machine it's physically connected to after a >> shutdown/restart. [quoted text clipped - 9 lines] >> > Does it make more sense now? Only if the drivers are installed on the other two machines, if they aren't and the shared printer isn't working on the host machine they printer should fail on all machines.
> With regard to your suggestion about reinstalling the printer, I'm a great > believer in, "if it ain't broke, don't fix it." If it was a printer install > problem, how would the other two machines be able to make it print via the > base machine? Yet it is broke in a sense if it won't print, especially when the machine it's connected to is the machine it doesn't print from. Again, that falls back to my last statement of where the drivers are installed. If the drivers are installed on all networked machines and the printer only fails on one machine, the drivers on that machine have a great possibility of being corrupt.
> I know little about my network. I'm not sure about the layout/architecture in > the base machine. All I'm aware of is {1} a NIC and a cable to the modem and > (2) the cable to the printer. Is there no router involved? I did see questions about one although a router shouldn't have any effect. The USB cable from the printer is connected directly to the 98SE machine, correct?
> What could be going wrong in the base machine with the combining of all three > machines and the distribution to two of the machines, but not to the third. Has it ever printed to the host machine? If yes, driver corruption. If no, possibly USB version/drivers not compatible with mobo, improper USB setting in the BIOS and/or improper configuration on the host.
Will it print on the host if it's not shared?
> Thanks again. > > That is,
 Signature Brian A. Sesko { MS MVP_Windows Desktop User Experience } Conflicts start where information lacks. http://basconotw.mvps.org/
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MEB - 27 May 2008 07:48 GMT Since there appears to be issues with slow down in other areas of his computer [the SOL game] perhaps there are memory issues, swap, or scanning issues. Plus there is now a failure on the local/base machine
What Anti-Virus is on the machine? PLEASE don't say Norton/Symantec or CA....
How about running memload, and some test tools like SpyWare/Malware detection, and other??
Normc, what make and model of computer [or motherboard if homebuilt], memory installed, video card, and what adapters [down a different path perhaps] I still want to know if this is onboard USB or an adapter, how much disk space is available, check the folder C:\WINDOWS\spool {what's in it}, when was the last time the temps were cleaned...
{Thinking>< Local network access is handled a little differently than the local machine...}
 Signature MEB http://peoplescounsel.orgfree.com -- _________
| > Thanks Brian - | > [quoted text clipped - 61 lines] | > | > That is, MEB - 27 May 2008 08:06 GMT Oh forgot, Normc did you unplug {depower} that printer for awhile as I had suggested previously... the failure to print a full test page indicates potential direct printer issues..
 Signature MEB http://peoplescounsel.orgfree.com -- _________
| Since there appears to be issues with slow down in other areas of his | computer [the SOL game] perhaps there are memory issues, swap, or scanning [quoted text clipped - 101 lines] | | > | | > That is, normc - 27 May 2008 09:00 GMT > Oh forgot, Normc did you unplug {depower} that printer for awhile as I had > suggested previously... the failure to print a full test page indicates > potential direct printer issues.. MEB & Brian
I've been wrongly visualizing the system situation. I was thinking that the base computer was taking care of everything required for printing. But you guys got me thinking: I suspect that the HP driver is installed on all three machines, and one of those drivers is not working, as you've both suggested.
I will reinstall tomorrow, either from the CD or from a downloaded update. I'll let you know.
normc - 27 May 2008 09:02 GMT > Oh forgot, Normc did you unplug {depower} that printer for awhile as I had > suggested previously... the failure to print a full test page indicates > potential direct printer issues.. But why does the printer print from the other two machines?
MEB - 27 May 2008 17:17 GMT {Thinking>< Local network access is handled a little differently than the local machine...}
 Signature MEB http://peoplescounsel.orgfree.com -- _________
| > Oh forgot, Normc did you unplug {depower} that printer for awhile as I had | > suggested previously... the failure to print a full test page indicates | > potential direct printer issues.. | | But why does the printer print from the other two machines? normc - 27 May 2008 20:20 GMT > {Thinking>< Local network access is handled a little differently than the > local machine...} Reinstalled driver. Now works. Thanks for your time.
MEB - 27 May 2008 21:24 GMT Good, glad to hear it. Need help later with anything use one of the two groups. Good luck.
Thanks for posting back with the resolution.
 Signature MEB http://peoplescounsel.orgfree.com -- _________
| > {Thinking>< Local network access is handled a little differently than the | > local machine...} | | Reinstalled driver. Now works. Thanks for your time. normc - 27 May 2008 20:21 GMT >> Thanks Brian - >> [quoted text clipped - 64 lines] >> >> That is, Reinstalled driver. Now working as it should. Thanks for your help.
Brian A. - 27 May 2008 21:14 GMT > Reinstalled driver. Now working as it should. Thanks for your help. Glad to see you're back in the "loop", have fun and enjoy.
 Signature Brian A. Sesko { MS MVP_Windows Desktop User Experience } Conflicts start where information lacks. http://basconotw.mvps.org/
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normc - 28 May 2008 05:34 GMT >> Reinstalled driver. Now working as it should. Thanks for your help. > Glad to see you're back in the "loop", have fun and enjoy. It printed once after I uninstalled and reinstalled the USB driver. Tried again and it wouldn't print.
I have tried it from the XPSP2 laptop and it printed as usual. I also tried it before reinstalling the driver on the desktop, and it wouldn't print. As soon as I reinstalled, the desktop machine printed once and the laptop has printed whenever called upon by the laptop
Any ideas as to what can be screwing up the driver on the desktop?
Brian A. - 28 May 2008 06:52 GMT >>> Reinstalled driver. Now working as it should. Thanks for your help. >> Glad to see you're back in the "loop", have fun and enjoy. [quoted text clipped - 8 lines] > > Any ideas as to what can be screwing up the driver on the desktop? On the 98SE machine: Reboot. Once back at the desktop press ctrl+alt+del. If hpzstatx and/or hpzsta9 are listed in the Close Program window, End Task on them. Close out of Close Program. Click Start > Find > Folders/Files. In the box: Named: type in hpzsta*.exe Look in: select C:\ Click "Find Now". If hpzstatx.exe and/or hpzsta9.exe are found, right click each one and rename the extension to .old. Close out of find and reboot. Try to print to see if the issue is resolved.
If neither file is/was present on the machine: Uninstall/reinstall the printer. DO NOT SHARE the printer again yet. Try to print to see if the issue is resolved. Try to print a second time to see if the issue is resolved. Reboot and try another print job or two to see if the issue is resolved.
Post back with the results. If the results were a failure at any time, please post as much information as possible as to when it failed, if any print queues are stalled, etc.
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MEB - 28 May 2008 08:40 GMT I'll add, disconnect the computer from the network again while running these test.
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| >>> Reinstalled driver. Now working as it should. Thanks for your help. | >> Glad to see you're back in the "loop", have fun and enjoy. [quoted text clipped - 35 lines] | post as much information as possible as to when it failed, if any print queues | are stalled, etc. MEB - 28 May 2008 08:50 GMT Oh, and Normc, best start figuring out where in the update process you are for XP if Brian's suggestions don't work
 Signature MEB http://peoplescounsel.orgfree.com -- _________
| I'll add, disconnect the computer from the network again while running these | test. [quoted text clipped - 46 lines] | queues | | are stalled, etc. normc - 28 May 2008 22:19 GMT >>>> Reinstalled driver. Now working as it should. Thanks for your help. >>> Glad to see you're back in the "loop", have fun and enjoy. [quoted text clipped - 22 lines] > If hpzstatx.exe and/or hpzsta9.exe are found, right click each one and > rename the extension to .old. Only found;
hpzsta9x.exe (3 occurrence, same size and date) hpzstatx.exe
Note that I didn't find any hpzsta9.exe
I renamed hpzstatx and was able to print from two different apps
Could I have another minute of your time? WTF is/was going on?
Many thanks. Hope it 'holds'.
> Close out of find and reboot. > Try to print to see if the issue is resolved. [quoted text clipped - 9 lines] > please post as much information as possible as to when it failed, if any > print queues are stalled, etc. normc - 29 May 2008 01:28 GMT You guys have gotten me thinking again. I haven't had to do this for many years.
The printing capability didn't last for long. However, it appears (also) to be related to OpenOffice.
At the moment, it appears that it is OO Calc that won't print and then hangs up the printer for all users.
That is, if I reboot and print from WordPad, it works. If I then open and print from OO Write, it works. If I then open OO Calc and print, it doesn't and hangs the printer up.
If I then reboot and print first from OO Calc, it doesn't print and hangs.
Do either of you use OpenOffice?
>>>>> Reinstalled driver. Now working as it should. Thanks for your help. >>>> Glad to see you're back in the "loop", have fun and enjoy. [quoted text clipped - 50 lines] >> time, please post as much information as possible as to when it >> failed, if any print queues are stalled, etc. normc - 29 May 2008 01:55 GMT > You guys have gotten me thinking again. I haven't had to do this for > many years. [quoted text clipped - 12 lines] > > Do either of you use OpenOffice? But I use OO Calc on the laptop (XPSP2) and print from there, if for no other reason than I can't print Calc from the desktop.
>>>>>> Reinstalled driver. Now working as it should. Thanks for your help. >>>>> Glad to see you're back in the "loop", have fun and enjoy. [quoted text clipped - 50 lines] >>> time, please post as much information as possible as to when it >>> failed, if any print queues are stalled, etc. MEB - 30 May 2008 00:39 GMT Try this search and others:
http://www.google.com/search?hl=en&q=Open+Office+Calc+causes+printer+crash&btnG= Google+Search
I can't help with Open Office, all present machines are running versions of Windows for testing... just one more issue which throws off results.
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| > You guys have gotten me thinking again. I haven't had to do this for | > many years. [quoted text clipped - 70 lines] | >>> time, please post as much information as possible as to when it | >>> failed, if any print queues are stalled, etc. new - 22 Aug 2008 05:20 GMT > > Thanks Brian - > > [quoted text clipped - 61 lines] > > > > That is, MEB - 26 May 2008 03:59 GMT Tried cross-posting this, I don't see it. Ignore if it came through...
"normc" <norm-c@socal.rr.com> wrote in message news:qZj_j.2274$N87.678@nlpi068.nbdc.sbc.com...
| Sorry for the delay. | [quoted text clipped - 3 lines] | > | > A. The printing issue is on one system running 98SE. The machine has been
| > isolated from the network by disconnecting the cable and is not connected to
| > any other source or part of the network [hardwired or wireless]. | | Correct. | > | > B. The printing WILL work, *at all times*, from the other networked | > computers when connected, but will NOT work from the 98SE computer to which
| > the printer is connected. | | Correct Okay, for some reason, I got the impression that *at times* it did NOT work over the network.
| > B1. No other difficulties have been observed within the network. | [quoted text clipped - 6 lines] | and only one, of the times I disconnected and reconnected the cable, I | was able to print from the base 98SE system. There is a potential that uninstalling/removing the USB subs and hubs may correct the issue. This refreshes the registry entries and related spooler controls for the printer. FIRST though, double check the USB settings and use usbview [its on your 98 installation CD in tools\reskit\diagnose] to make sure of the actuall settings being used. Highlight what it shows for the printer, copy and paste into a text file [not Word] and save for reference.
| > C. The printer monitoring software DOES appear, indicating an attempt to
| > start the process but nothing happens when attempting to print from the 98SE
| > box. | [quoted text clipped - 16 lines] | > | > The printer had a recall for its power cord: http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html
| Yes, I knew. It was replaced. Thank you. | | > USB: | > No response from printer http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc=us&dlc=en &product=61818&rule=9992&lang=en
| > The Printer Will Not Print When You Click 'Print' http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc=us&dlc=en &product=61818&rule=9992&lang=en
| I will check the USB link. | [quoted text clipped - 14 lines] | | A desktop digital speaker system. I'll try pulling that USB cable. Do that to help isolate the issue.
Let me stop comments until to you respond with whether this is built in USB 2.0 or being supplied by an extra adapter card.
The issues may revolve several others, in addition to what has already been addressed. I'm going to cross post this to win98.gen_discussion so others might help with the issue since we now have several issue out of the way..
| > Did you make sure that you haven't disabled any virtual or system settings,
| > or they have been corrupted/modified. | [quoted text clipped - 9 lines] | | I'll take a look, but doesn't sound applicable. http://support.microsoft.com/search/default.aspx?mode=r&query=USB+printer+does+n ot+print&1033comm=1
| > CLSID codes | > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D} [quoted text clipped - 3 lines] | | Thanks.
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