Can't see messages in Inbox

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Ken - 25 Dec 2004 05:11 GMT

My inbox says there are 3601 messages, but when I click on this, I see
nothing. I get the following message when I do a "receive all":

An unknown error has occurred. Account: 'HOME', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C0131

Any suggestions?

Thanks,

Ken

Reply to this Message

Frank Saunders, MS-MVP IE/OE - 25 Dec 2004 09:02 GMT

> My inbox says there are 3601 messages, but when I click on this, I see
> nothing. I get the following message when I do a "receive all":
[quoted text clipped - 8 lines]
>
> Ken

1. While in the Inbox click View | Current View | Show all messages.

2. "0x800C0131" often indicates Folders.dbx is corrupt. See this
article for the fix but make certain OE is closed before deleting
Folders.dbx.
http://insideoe.tomsterdam.com/problems/errors.htm#foldersdbx

Signature

Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx

Reply to this Message

Ken - 26 Dec 2004 07:43 GMT

Thanks, Frank.

I did not have a problem with OE starting; just seeing the inbox. I did
read through the article, but did not take any action based on it. Since I
wrote this, things have changed (I'm not certain why). I now see the inbox,
but cannot delete messages or mark them as read. I did run antivirus and
ad-aware, but no improvement. What next?

Thanks and have a great holiday.

Ken

> > My inbox says there are 3601 messages, but when I click on this, I see
> > nothing. I get the following message when I do a "receive all":
[quoted text clipped - 15 lines]
> Folders.dbx.
> http://insideoe.tomsterdam.com/problems/errors.htm#foldersdbx

Reply to this Message

Frank Saunders, MS-MVP IE/OE - 26 Dec 2004 10:17 GMT

> Thanks, Frank.
>
[quoted text clipped - 34 lines]
>> Protect your PC
>> http://www.microsoft.com./athome/security/protect/default.aspx

In OE go to Tools | Options | Maintenance | Store Folder and see where OE is
storing its data files. Close OE. Go to that location with Windows
Explorer. With Win2K and WinXP you will have to set Windows Explorer to
show hidden files and folders (Tools | Folder Options | View). Move
Inbox.dbx and Deleted Items.dbx to an empty Windows folder. They will be
rebuilt when OE is opened again.

You can extract any messages from the old DBX files with DBXtract or
DBXpress (www.oehelp.com). The messages can then be dragged from the
Windows folder back into an OE folder.

Don't store messages in OE's default folders. Move them to user created
folders as soon as possible. I have Message Rules that move mail from
regular correspondents to other folders as they come in.

Signature

Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx

Reply to this Message

Ken - 28 Dec 2004 04:17 GMT

Thanks for the help, Frank.

> > Thanks, Frank.
> >
[quoted text clipped - 49 lines]
> folders as soon as possible. I have Message Rules that move mail from
> regular correspondents to other folders as they come in.

Reply to this Message

Frank Saunders, MS-MVP IE/OE - 28 Dec 2004 11:51 GMT

> Thanks for the help, Frank.

You're welcome.

Signature

Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx

Reply to this Message