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JC - 24 Jan 2005 00:41 GMT

I wonder if anyone could help me.
Outlook Express v6 has suddenly stopped downloading my email with this error
report

"The connection to the server has failed. Account: 'Tiscali ADSL', Server:
'127.0.0.1', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E"

I can still pick up my mail via web mail ok but would prefer to use OE
again, btw all my subscribed newsgroups download just fine.

Thanks JC

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PA Bear - 24 Jan 2005 01:56 GMT

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

<quote>
Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files, including
email, as they are saved to your hard drive. As long as you keep your virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled and
set to scan files as they are created or downloaded, your system is fully
protected.
</quote>
From the Symantec page http://snipurl.com/bmf6

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/?kbid=813514

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE)

> I wonder if anyone could help me.
> Outlook Express v6 has suddenly stopped downloading my email with this
[quoted text clipped - 9 lines]
>
> Thanks JC

Reply to this Message

JC - 27 Jan 2005 01:41 GMT

> Disable email scanning by your anti-virus application. It provides no
> additional protection and even Symantec says it's not necessary:
[quoted text clipped - 26 lines]
> >
> > Thanks JC

Thank's finally got it sorted now, it was a problem with Incoming Mail POP3
& Outgoing Mail SMTP parms on the servers tab, But how the heck do these
things get altered when I'm the only one who ever uses the machine?

Thanks again dare say I will be back

Reply to this Message

Frank Saunders, MS-MVP IE/OE - 27 Jan 2005 03:08 GMT

> Thank's finally got it sorted now, it was a problem with Incoming
> Mail POP3 & Outgoing Mail SMTP parms on the servers tab, But how the
> heck do these things get altered when I'm the only one who ever uses
> the machine?
>
> Thanks again dare say I will be back

If they were changed to 127.0.0.1 then your anti-virus did it.
Turn off email scanning in your anti-virus. It provides no added
protection.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4b
a5fc8ef939c44c88256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee6
00549628/abcba312aed2225285256edd00478dbd?OpenDocument&src=bar_sch_nam

See also
http://help.expedient.com/mailnews/norton_antivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.

Signature

Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx

Reply to this Message

JC - 27 Jan 2005 19:40 GMT

QUOTE
"If they were changed to 127.0.0.1 then your anti-virus did it.
Turn off email scanning in your anti-virus".

YOUR RIGHT!! WILL TURN OFF ANTI-VIRUS E-MAIL SCANNING

Thanks JC

> > Thank's finally got it sorted now, it was a problem with Incoming
> > Mail POP3 & Outgoing Mail SMTP parms on the servers tab, But how the
[quoted text clipped - 27 lines]
> Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
> the most recent virus definitions."

http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4b
a5fc8ef939c44c88256c7500723cf0

> "...your computer is protected if Auto-Protect is enabled. Auto-Protect
> scans any incoming files, including email attachments, when the files are
[quoted text clipped - 9 lines]
> and run LiveUpdate regularly to ensure that you have the most recent virus
> definitions."

http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee6
00549628/abcba312aed2225285256edd00478dbd?OpenDocument&src=bar_sch_nam

> See also
> http://help.expedient.com/mailnews/norton_antivirus.shtml
>
> So Symantec used to say this often and clearly. The newer stuff doesn't
> have the statement included as it was considered an embarrassment. If you
> know anyone who programs for Norton try to get them to talk about it.

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