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Adrian Flores - 26 Jun 2005 19:13 GMT

All of a sudden my OE has started setting an Error stating : "Your internet
connection was unexpectedly terminated" although my connection is up and
running...Any ideas??

Thanks in advance for any assistance.
Adrian

Signature

"Live like there's no tomorrow.....Dance as if no one is watching.....Love
Fervently.....and above all....LAUGH...LAUGH...LAUGH"

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Jim Pickering - 26 Jun 2005 19:44 GMT

Dialup or Broadband? Have you checked under the Connection tab in *both*
Outlook Express and Internet Explorer to make sure they agree with one
another.

What are you doing that gives rise to this error, and is that the complete
text of the error message?

Signature

Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.

> All of a sudden my OE has started setting an Error stating : "Your
> internet
[quoted text clipped - 3 lines]
> Thanks in advance for any assistance.
> Adrian

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Adrian Flores - 27 Jun 2005 17:38 GMT

Hi Jim and thanks.
I am on dialup, and yes the connection is the same on IE and OE.
Here is the full error message as I get it :
"Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'SBC Yahoo! Mail - adrian_c_flores@prodigy.net',
Server: 'smtp.prodigy.yahoo.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
Error Number: 0x800CCC0F"

Thank you again,
Adrian

> Dialup or Broadband? Have you checked under the Connection tab in *both*
> Outlook Express and Internet Explorer to make sure they agree with one
> another.
>
> What are you doing that gives rise to this error, and is that the complete
> text of the error message?

https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6

> Please deliver feedback to the newsgroup, so that others can be helped.
> Thanks.
[quoted text clipped - 6 lines]
> > Thanks in advance for any assistance.
> > Adrian

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PA Bear - 27 Jun 2005 18:25 GMT

Disable email scanning by your anti-virus application. It provides no
additional protection, it's probably causing the problem, and even Symantec
says it's not necessary:

<quote>
Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files, including
email, as they are saved to your hard drive. As long as you keep your virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled and
set to scan files as they are created or downloaded, your system is fully
protected.
</quote>
From the Symantec page http://snipurl.com/bmf6

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/?kbid=813514

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

> Hi Jim and thanks.
> I am on dialup, and yes the connection is the same on IE and OE.
[quoted text clipped - 36 lines]
>>> watching.....Love
>>> Fervently.....and above all....LAUGH...LAUGH...LAUGH"

Reply to this Message

Jim Pickering - 27 Jun 2005 19:51 GMT

As Bear has pointed out, the problem is most likely with your antivirus
program set to scan email. Disable it and the problem should go away. See
section 3 of the following KB article for more:

813514 - OL: Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending
E-Mail:
http://support.microsoft.com/?kbid=813514

Signature

Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.

> Hi Jim and thanks.
> I am on dialup, and yes the connection is the same on IE and OE.
[quoted text clipped - 32 lines]
> watching.....Love
>> > Fervently.....and above all....LAUGH...LAUGH...LAUGH"

Reply to this Message

Adrian Flores - 27 Jun 2005 23:44 GMT

To jim and PA Bear,

Thanks for your continued effort to resolve the problem I'm having.
I have disabled my Norton AV email scanning and still have the same problem.
However I will do more research on the recommended KB and symantic articles
and reply on my progress.
Thanks
Adrian

> As Bear has pointed out, the problem is most likely with your antivirus
> program set to scan email. Disable it and the problem should go away. See
[quoted text clipped - 3 lines]
> E-Mail:
> http://support.microsoft.com/?kbid=813514

https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6

> Please deliver feedback to the newsgroup, so that others can be helped.
> Thanks.
[quoted text clipped - 20 lines]
> >> complete
> >> text of the error message?

https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6

> >> Please deliver feedback to the newsgroup, so that others can be helped.
> >> Thanks.
[quoted text clipped - 10 lines]
> > watching.....Love
> >> > Fervently.....and above all....LAUGH...LAUGH...LAUGH"

Reply to this Message

PA Bear - 28 Jun 2005 00:22 GMT

Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity
(File>Identities>Add new identity). Assuming all is well, import messages
from the old Identity before deleting it (File>Identities>Manage
Identities).

OE Caveats:

Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

Empty Deleted Items folder daily.

Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

> To jim and PA Bear,
>
[quoted text clipped - 63 lines]
>>>>> watching.....Love Fervently.....and above
>>>>> all....LAUGH...LAUGH...LAUGH"

Reply to this Message

Michael Santovec - 28 Jun 2005 03:31 GMT

This past weekend some people, myself included, have had problems with the SBC SMTP mail
servers. When I had problems with port 25, I found that port 587 worked (Tools, Accounts,
Mail, Properties, Advanced). That may be worth a try if you are still having problems.

Signature

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

> To jim and PA Bear,
>
[quoted text clipped - 54 lines]
>> > watching.....Love
>> >> > Fervently.....and above all....LAUGH...LAUGH...LAUGH"

Reply to this Message

Adrian Flores - 29 Jun 2005 17:49 GMT

PROBLEM RESOLVED!!!

Many Thanks to all of you great guys for the sharing of your knowledge.
You always come through in a pinch!
Apparently it was at the Yahoo end, I changed the port and it works as
designed.

Thanks again,
Adrian

> This past weekend some people, myself included, have had problems with the SBC SMTP mail
> servers. When I had problems with port 25, I found that port 587 worked (Tools, Accounts,
[quoted text clipped - 16 lines]
> >> E-Mail:
> >> http://support.microsoft.com/?kbid=813514

https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6

> >> Please deliver feedback to the newsgroup, so that others can be helped.
> >> Thanks.
[quoted text clipped - 21 lines]
> >> >> complete
> >> >> text of the error message?

https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6

> >> >> Please deliver feedback to the newsgroup, so that others can be helped.
> >> >> Thanks.
[quoted text clipped - 10 lines]
> >> > watching.....Love
> >> >> > Fervently.....and above all....LAUGH...LAUGH...LAUGH"

Reply to this Message