email blocked-maybe by zone alarm

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Jim Simpson - 29 Aug 2005 14:42 GMT

Using Win98 and OE6 I can't get my email. I get the following error message:
"The connection to the server has failed. Account: 'pop.east.cox.net',
Server: 'pop.east.cox.net', Protocol: POP3, Port: 1110, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E".

A Cox tech ran some tests and thinks it is caused by Zone Alarm.

Any one have this problem and any suggestion on what I can do about it.

Thanks

Jim

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Jim Pickering - 29 Aug 2005 18:09 GMT

Disable email scanning on your antivirus program and see if the problem is
fixed. If no help, see this article for some other possible problems (which
do include Zone Alarm): How to troubleshoot error messages that you receive
when try to send and receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q813514

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Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.

> Using Win98 and OE6 I can't get my email. I get the following error
> message:
[quoted text clipped - 9 lines]
>
> Jim

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Jim Simpson - 29 Aug 2005 19:22 GMT

Thanks. Removing email scanning did not help either. I Can send but cannot
receive email. Will now look at the link you suggest.

Jim

> Disable email scanning on your antivirus program and see if the problem is
> fixed. If no help, see this article for some other possible problems (which
> do include Zone Alarm): How to troubleshoot error messages that you receive
> when try to send and receive e-mail in Outlook and in Outlook Express:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q813514

https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6

> Please deliver feedback to the newsgroup, so that others can be helped.
> Thanks.
[quoted text clipped - 12 lines]
> >
> > Jim

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Jim Simpson - 30 Aug 2005 18:28 GMT

Thanks to all who responded.

For the benefit of those learning from the thread the - changing the Port
from 1110 to 110 corrected the problem.

Thanks again , Jim

> Thanks. Removing email scanning did not help either. I Can send but cannot
> receive email. Will now look at the link you suggest.
[quoted text clipped - 8 lines]
> > when try to send and receive e-mail in Outlook and in Outlook Express:
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;Q813514

https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6

> > Please deliver feedback to the newsgroup, so that others can be helped.
> > Thanks.
[quoted text clipped - 12 lines]
> > >
> > > Jim

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Frank Saunders, MS-MVP, IE/OE - 29 Aug 2005 20:09 GMT

> Using Win98 and OE6 I can't get my email. I get the following error
> message: "The connection to the server has failed. Account:
[quoted text clipped - 9 lines]
>
> Jim

Port 1110 is almost certainly incorrect.

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Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
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