cannot send/receive emails through pop3 account outside domain

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Alkemista - 20 Sep 2006 09:18 GMT

My users are experiencing some trouble sending/receiving emails through
our pop3 account. The only emails that seem to be going through are
domain emails..... everything outside our domain does not go through...
so like this my users email is user@ourdomain.com and only the
@ourdomain.com can send/receive, anything outside will not work......
we have had a few changes because we changed offices and in the new
office we dont have ISA and we have changed our SMTP.... can anyone
give me any help on that....

Thanks

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Michael Santovec - 20 Sep 2006 21:21 GMT

Are they getting any error message?

If you are in control of the SMTP mail server, then you need to look at
the mechanism that it is using to identify authorized users. It appears
that it is not recognizing your users as authorized.

Many SMTP mail servers require that you be directly connected to their
service (not via another ISP, another corporate LAN, etc.) in order to
send via their SMTP mail server. (They match your IP address against
those owned by the service.) An exception is made for messages being
sent to recipients of their service. The typical error message will be
"Cannot Relay" or "Not Local" or "Not Gateway", "Not Allowed Rcpthost"
or something similar.

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Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

> My users are experiencing some trouble sending/receiving emails
> through
[quoted text clipped - 8 lines]
>
> Thanks

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