Outgoing mail problem

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shakey - 23 Nov 2006 02:56 GMT

From non computer literate friend by telephone::
"I haven't been able to send mail for a week but incoming is OK. It appears
to go out "no error or undeliverable message" but no one is getting them."
I know only he is using 98 and OE, can anyone make suggestions and I will
forward to him.
Thanks bunches
Mel

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Galen - 23 Nov 2006 06:15 GMT

My reply is at the bottom of your sent message:

> From non computer literate friend by telephone::
> "I haven't been able to send mail for a week but incoming is OK. It
[quoted text clipped - 4 lines]
> Thanks bunches
> Mel

Without more information? Not really...

I'd double check to make sure that outbound email was authenticated. (Look
under server settings in the email account itself's settings.)

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Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/ http://kgiii.info/

"Chance has put in our way a most singular and whimsical problem, and its
solution is its own
reward." - Sherlock Holmes

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Michael Santovec - 23 Nov 2006 19:34 GMT

First have him check the Sent Items folder in OE to make sure that the
messages that he thinks he is sending are showing up there. If they
are, then the have left OE successfully.

Next to check is any Anti-virus he is running. It should be disabled
from scanning e-mail, especially scanning outgoing mail. E-mail
scanning is unnecessary and can cause problems.

How to enable or disable email scanning in Norton Anti-Virus
(Note: Disabling email scanning does not leave you unprotected against
viruses that are distributed as email attachments)
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806

Beyond that, it would likely be spam filtering at the ISP or recipient.

Have him try sending an e-mail to himself and see if it arrives. If it
doesn't and his ISP offers web mail have him check that for any
spam/junk/trash/bulk folder to see if the missing message is there.

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Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

> From non computer literate friend by telephone::
> "I haven't been able to send mail for a week but incoming is OK. It
[quoted text clipped - 4 lines]
> Thanks bunches
> Mel

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shakey - 27 Nov 2006 22:27 GMT

Forwarded to him. Thanks; will post if I hear results.

> First have him check the Sent Items folder in OE to make sure that the
> messages that he thinks he is sending are showing up there. If they are,
[quoted text clipped - 23 lines]
>> Thanks bunches
>> Mel

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shakey - 05 Dec 2006 18:14 GMT

My apologies but this is answer I received from him today after weeks of no
mail. Told you he was a computer illiterate.
"YES IT WORKS A FRIEND CAME OVER AND PUSHED A FEW BUTTONS AND HE GOT IT
GOING"
Mel

> Forwarded to him. Thanks; will post if I hear results.
>
[quoted text clipped - 25 lines]
>>> Thanks bunches
>>> Mel

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