Group Emails Can't be Sent

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PaulB - 07 Mar 2007 11:03 GMT

HELP!!

Problem: For five years I have sent out daily Inspirational Quotes to a
number of Email Groups. I've been sending To: FriendsList (which is directed
to me. This is so I receive a copy and know the quotes got through.) Then I
send a BCC to each group. I use BCC so that people don't receive all the
names and addresses. There are 50 or fewer per group which meets my ISP
(Comcast) constraints. This has worked flawlessly for years till this pas
Monday. Now the emails enter the Sent file as if they had been sent.
However, neither I nor anyone in the groups receive the quotes. Called
comcast and reset the settings and done everything else they can do to help.

Mailings to individuals seem be be getting out. Not sure if it's a Group
problem or BCC Problem or what.

Any suggestions?

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MA resident

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Michael Santovec - 07 Mar 2007 18:39 GMT

If the message moves to the Sent Items folder, then it has been sent by
Outlook Express.

If you select the message in the Sent Items folder, the look at its
message source (Ctrl-F3), you can see the TO, CC and BCC headers that OE
used.

If your anti-virus is set to scan outgoing mail, then disable that
function. If you're running any anti-spam software, check it to make
sure that it is not doing any filtering.

Beyond that, I would suspect spam filtering at your ISP.

Are you sending a separate message to each group, or putting all the
groups in a single message? Your ISP may have per message limits on
number of recipients as well on per day limits. (Your ISP has no
awareness of groups on your end. They just see the e-mail addresses in
an outgoing message.)

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Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

> HELP!!
>
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>
> Any suggestions?

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PaulB - 08 Mar 2007 00:05 GMT

Hi Michael:

Thanks for your quick response. I'll answer your questions first that bring
you up to date with where I am.

I send a separate email to each group. I run no anti-span software, just
Norton AntiVirus.

I selected the message in the Sent Items folder as you suggested and all
seems fine--From: Me To: Me BCC: each of the indivdual names and email
addresses in the group.

I've been on the phone with Comcast. We changed the OE settings and tested
regular email and all seems okay. Yet the group emails by BCC won't work.
The CSR confirmed that I am not on Comcast's Black List. Can she really
check that??? I still believe it could be Comcast...perhaps the inner
sanctum. I'll chase that one tomorrow.

FYI, There's another, separate email I send out in group form which is much
smaller and that didn't get through either.

I was on the phone with Semantec Tech Support and he and I disabled Norton
AntiVirus and I tried the problem email and got the same result. He
suggested I uninstall Norton AntiVirus and try it again. I'll be doing that
tomorrow

Thanks again for your help. Assuming I find the issue, I'll be sure to get
back to you to let you know.

Signature

MA resident

> If the message moves to the Sent Items folder, then it has been sent by
> Outlook Express.
[quoted text clipped - 40 lines]
> >
> > Any suggestions?

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Michael Santovec - 08 Mar 2007 19:55 GMT

Thanks for the update.

One more thing that you might want to do is create an SMTP log which
will show more details about outgoing mail.

To create an SMTP.log In OE5+, go to Tools, Options, Maintenance,
Troubleshooting, Mail
You may need to close OE after doing the send for the log to get written
to disk.
The log will be in the Store Folder which is listed in Tools, Options,
Maintenance, Store Folder.

This will show the communication between OE and the SMTP server with
regards to recipients and such. It may be helpful when talking with
your ISP.

Signature

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

> Hi Michael:
>
[quoted text clipped - 90 lines]
>> >
>> > Any suggestions?

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PA Bear - 09 Mar 2007 19:24 GMT

> I was on the phone with Semantec Tech Support and he and I disabled Norton
> AntiVirus and I tried the problem email and got the same result. He
> suggested I uninstall Norton AntiVirus and try it again. I'll be doing
> that
> tomorrow.

Don't disable NAV, just NAV's Email Protection.

Your current Identity may have been damaged by NAV, especially if its the
default Main Identity. Try one or more of your accounts in a new Named
Identity (File > Identities > Add new identity). Assuming all is well, (1)
compact all folders in the old identity, (2) import messages from the old
identity into the new one, and then (3) delete the old one (File >
Identities > Manage Identities).

To avoid such corruption in future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [not available in SP2] and frequently
perform a manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.

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~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

> Hi Michael:
>
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>>> --
>>> MA resident

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