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Windows Forum / Windows 98 / Internet / August 2008Can't send mail
Since yesterday, I can no longer send emails to my own address. Emails to others, and to my other identities are OK. How can I fix this? Nightsky When you say "other identities", I presume you mean other email addresses? You're not talking about OE Identities, are you? Have you checked your email account using an online interface? Anything there? This is generally an issue for your ISP's support. Assuming you have emails piling up that you can access online, try setting up a new OE account, checking with your ISP's support pages and following their instructions exactly. If that doesn't work, then you need to talk to them via chat or phone support.  SignatureGary S. Terhune MS-MVP Shell/User www.grystmill.com > Since yesterday, I can no longer send emails to my own address. > Emails to others, and to my other identities are OK. > How can I fix this? > > Nightsky Yes, I myself have three identities in OE6. Using my main identity, I can send to other people, including my two other identities. But if I send an email to myself (main identity), it seems to go out, but never arrives on this or my other computer. My others identities work correctly - I can send to anyone successfully, including the identity itself. So, I cannot understand why the main identity cannot send to itself, while the other identities can. I am not sure they are "piling up". I don't know what happens to them, except that they do not arrive. Nightsky ----- Original Message ----- From: "Gary S. Terhune" <none> Newsgroups: microsoft.public.win98.internet.outlookexpress Sent: Sunday, May 25, 2008 12:52 AM Subject: Re: Can't send mail > When you say "other identities", I presume you mean other email addresses? > You're not talking about OE Identities, are you? Have you checked your email [quoted text clipped - 11 lines] > > > > Nightsky > When you say "other identities", I presume you mean other email addresses? > You're not talking about OE Identities, are you? Have you checked your email [quoted text clipped - 11 lines] > > > > Nightsky 1. You have three OE Identities? You can go to File>Switch Identity and change to a different one? You say there are three. Is one named Main Identity? 2. If I have an email address, say gary@nowhere.not, my domain is "nowhere.not". For most people, that domain name is the same as the ISP. Most ISPs, if you go to their website, will have a way for you to access your email using a browser like Internet Explorer. In other words, I would go to www.nowhere.not and look for their method of online email access. In your case, if your main email ends in prodigy.net, you log in here, then look for your email. However, it appears that Prodigy.net was bought up by ATT, and this is their WebMail access for Prodigy.net customers. http://webmail.att.net/ 3. Still assuming that your email ends in Prodigy.net and starts AAR@, then you want to change your newsgroup account and make the email address "none". Ignore the warning that it doesn't look like a real email address. Thing is, "bots" roam these groups looking for email addresses to add to SPAM mailing lists. 4. Still accepting that you're using your real email address here, think of that as one account. Yes, you may have only one account with Prodigy (the one that carries a bill every month), and you can probably have more than one email address with Prodigy, or maybe in your case they're freebie accounts from somewhere else? Whatever, from the point of view of Outlook Express, each email address requires an "account". (Actually, you can have more than one OE email account for the same email address, but let's leave that one alone.) To set up an email account, you use the Tools menu>Accounts. You can have any number of email accounts in one OE Identity. You aren't limited to one email account per Identity. Usually, we think of OE Identities as being used by different people, like different Users for the computer. 5. So, what do you have? Do you have to go to File>Switch Identity and change Identity each time you want to check a different email account? Or are all three email accounts in the same Identity (the default is named, as I said, Main Identity.) We have to have a clear picture of how you have things set up before we can figure out what's wrong and advise on fixes, since if we have the wrong picture, you get wrong advice. SignatureGary S. Terhune MS-MVP Shell/User www.grystmill.com > Yes, I myself have three identities in OE6. Using my main identity, I can > send to other people, including my two other identities. But if I send an [quoted text clipped - 54 lines] >> > >> > Nightsky > 1. You have three OE Identities? YES >You can go to File>Switch Identity and change to a different one? YES You say there are three. Is one named Main Identity? NO I named it using my full name > 2. If I have an email address, say gary@nowhere.not, my domain is > "nowhere.not". For most people, that domain name is the same as the ISP. [quoted text clipped - 5 lines] > ATT, and this is their WebMail access for Prodigy.net customers. > http://webmail.att.net/ I can access my prodigy.net email online (at least my Main Identity) at Yahoo.com. There, I sign with my usual @prodigy.net email address and password. The mail I send to myself doesn't show up there either. > 3. Still assuming that your email ends in Prodigy.net and starts AAR@, then > you want to change your newsgroup account and make the email address "none". > Ignore the warning that it doesn't look like a real email address. Thing is, > "bots" roam these groups looking for email addresses to add to SPAM mailing > lists. Ok I will do that. But is this related to my problem, or just a thing to do to thwart 'bots'? > 4. Still accepting that you're using your real email address here, think of > that as one account. Yes, you may have only one account with Prodigy (the > one that carries a bill every month), and you can probably have more than > one email address with Prodigy, or maybe in your case they're freebie > accounts from somewhere else? Whatever, from the point of view of Outlook > Express, each email address requires an "account". (Actually, you can have > more than one OE email account for the same email address, but let's leave > that one alone.) To set up an email account, you use the Tools > menu>Accounts. You can have any number of email accounts in one OE Identity. > You aren't limited to one email account per Identity. Usually, we think of > OE Identities as being used by different people, like different Users for > the computer. My other identities are configured exactly the same way as the Main Id - same incoming, same outgoing, same boxes checked, etc. I created each of them from scratch in my OE program, (FILE>IDENTITIES>ADD IDENTITY) and have been using them for several years with no problems. > 5. So, what do you have? Do you have to go to File>Switch Identity and > change Identity each time you want to check a different email account? Yes, I switch identities each time. >Or are all three email accounts in the same Identity (the default is named, as > I said, Main Identity.) We have to have a clear picture of how you have > things set up before we can figure out what's wrong and advise on fixes, [quoted text clipped - 57 lines] > >> > > >> > Nightsky >> 1. You have three OE Identities? YES >>You can go to File>Switch Identity and change to a different one? YES > > You say there are three. Is one named Main Identity? NO I named it using > my > full name That is, unfortunately, still the original "Main Identity", for which there is a special place in H*ll. But it's for information so far. >> 2. If I have an email address, say gary@nowhere.not, my domain is >> "nowhere.not". For most people, that domain name is the same as the ISP. [quoted text clipped - 12 lines] > Yahoo.com. There, I sign with my usual @prodigy.net email address and > password. The mail I send to myself doesn't show up there either. The mail you send to yourself from the Online Access doesn't get back to the Inbox in the Online Access? Here's what I'm getting at -- want to make sure OE isn't downloading and hiding them while you aren't looking. So, if you can use the online access to send yourself an email and it never shows up online, making sure to leave OE closed the whole time, then it's almost certainly a problem at the ISP and you need to talk to them immediately, in case you're actually losing incoming emails and they're not just piling up. Might be an account error, might be a SPAM filter issue, who knows? >> 3. Still assuming that your email ends in Prodigy.net and starts AAR@, > then [quoted text clipped - 9 lines] > do > to thwart 'bots'? Not related to your problem, unless by pure coincidence a bot picked up your email address prior to this incident, sent you a bit of malware, you opened the malware and this is the result. >> 4. Still accepting that you're using your real email address here, think > of [quoted text clipped - 20 lines] > have > been using them for several years with no problems. However you like it, so long as you know that you don't need a separate OE Identity to use separate emails. You can use them all in the same Identity if you want to. Separate Identities is more for use by different people or by the same person wearing differents hats (work/home/Rotary Club). But for now, this sounds like an ISP problem. Don't touch a thing. >> 5. So, what do you have? Do you have to go to File>Switch Identity and >> change Identity each time you want to check a different email account? > > Yes, I switch identities each time. Like I said, that strategy can be rethought. I've found it easier to use one Identity for all my "hats" and to use Message Rules to separate email into folders as it comes in. But never the Main Identity. That should be deleted from machines as they come the assembly line! (Only half kidding...) Now, I should be able to provide you with lots of links about how to keep OE healthy, how to move the emails from your current main identity to a new one so that the scurillous Main Identity can be deleted. But I'm not really an OE MVP and I don't remember them. If someone doesn't tell us soon, you can ask again. But wait until you can get emails at the ISP, then test your main identity. SignatureGary S. Terhune MS-MVP Shell/User www.grystmill.com >>Or are all three email accounts in the same Identity (the default is >>named, [quoted text clipped - 68 lines] >> >> > >> >> > Nightsky Gary - Thanks for all this help.I really appreciate it. I checked my webmail workings, and found this result: Sending an email from my online Main ID to my Main ID does not work. The email never arrives, either in my online inbox, or in my OE6 Inbox on any of the computers. I included cc and bcc to my other identities, and the emails arrive there almost immediately on all the computers. I sent emails from my own computer, and from a friends computer - same results. Does this tell you anything? Nigjhtsky > >> 1. You have three OE Identities? YES > >>You can go to File>Switch Identity and change to a different one? YES [quoted text clipped - 171 lines] > >> >> > > >> >> > Nightsky Yes, it tells me that you missed the point of my instructions. You should do all this testing *without* using your own Outlook Express. Don't want your OE to be any part of the equation. If you still get the same results, if people send you emails and they never show up in your Prodigy account online, then you need to call Prodigy immediately. But you cannot allow Outlook Express any chance to download your emails from the server. SignatureGary S. Terhune MS-MVP Shell/User www.grystmill.com > Gary - Thanks for all this help.I really appreciate it. > [quoted text clipped - 238 lines] >> >> >> > >> >> >> > Nightsky since 4 day micrsoft word not work 100% could email attach take 10 to 15min open need fix 100% > since 4 day micrsoft word not work 100% could email attach take 10 to 15min > open need fix 100% need translate for English so understand what the hell you say You'll need to provide more details. Include the exact error message you are getting, the version of Windows you are using and the version of the mail program you are using. Also, is the problem only when you try to send a file from MS Word, or any message from your mail program? SignatureMike - http://pages.prodigy.net/michael_santovec/techhelp.htm > since 4 day micrsoft word not work 100% could email attach take 10 to > 15min > open need fix 100% |
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